Arizona's Dukes of Air

Daryl L.

I saw the reviews for Dukes on Yelp and gave them a call. John (the owner) answered right away and came out to give me an estimate. Surely enough, we in fact needed a new HVAC, since our unit was as old as dirt. Without telling John, I did a price comparison with another company through Lowe's and they were almost 50% higher than what Dukes quoted! Obviously, I went with Dukes and John and his crew arrived right at 8AM today just like they said they would. I cannot say enough about the great work John and his crew did. They did a wonderful custom job on the install and even widened the HVAC opening in our condo (HVACs are larger now than the old one we had built in 1987). John even vacuumed our carpet, fixed the fire alarm, and did some cocking on the ceiling by the HVAC opening. All was completed for NO extra charge. How many other companies provide extra service free-of-charge while providing you a fair price for what you need? The workmanship appears to be superior with the install, since John did the job right without cutting corners. I certainly will recommend Duke's to everyone in the future, and will be utilizing their services in the future. Final Note: I was talking with John as he was leaving a bit ago, and I mentioned to him that people should probably get their HVAC needs taken care of BEFORE the summer season, thus avoiding having to stay in a hotel. John and his tech seemed to agree with me. Thank you fellow Yelpers for the informative reviews.

Note: Originally posted this review several months ago and wondered why it did not post. Apparently, you have to verify you email with YELP first. This was not a requirement years ago.

Jeff W.

They were great! I discovered one of our two AC's had quit blowing cold air last Friday night at 6pm. I called Duke's and left a message. Tonya called me right back from her cell after hours and asked some clarifying questions and if we had an emergency or could wait till 7am the next morning as she could have her tech stop after he finished his last job if needed. We decided on the next morning and ran some fans because the 2nd AC was still working. Robert was there on time the next morning. He diagnosed the problem and was very no pressure with solutions! I had already replaced the same part on my other unit a few months earlier and luckily it was an easy fix!

I appreciated reading all of the positive reviews on Yelp. They are a great local company with Midwest values which we appreciate!

Chris S.

5 stars for sure. I called them based on the reviews on yelp. The owner came out and was very professional and knowledgeable. This will be my go-to company for any repairs needed in the future. A friend asked for an A/C repair company a few days later and guess who I suggested!

Jenny A.

Look, it's rare that you find a business on yelp that literally has 99% five star reviews, but these guys deserve it. I originally called them because our dogs are chewed the wires of our airconditioning unit and I was worried for their safety and the safety of our airconditioner. They patched us right up, even adding hard plastic tubing over the wires so they couldn't do it again, all at a reasonable price. When we were finishing up John the owner suggested that I sign up for their preventative maintenance plan which is 9.99/mo or $120/ yr-- bargain. For that they'll come out twice a year to check everything out, make sure you're running well and make any recommendations. Oh, and they'll check your furnace too, for good measure. Sounded like a deal to me, especially in this climate.

A few months later I finally got around to scheduling them to do their preventative maintenance visit. This time my husband was home to take care of them and I was interested in his opinion. He was equally impressed by their service and professionalism. This time Robert came out and really helped us understand how our system was working and what we could do to make sure it has a long life.

These guys are great, honest, knowledgeable folks. Call them out for an emergency but really I would recommend signing up for their pm plan and keep them on speed dial all the time. A great small local business!

P. J.

Technicians may be great, but I just tried to schedule a repair or replacement of a through the wall a/c unit and the woman who answered the phone was extremely confused... ""Through the WALL? Is it portable?"" No, I told her, it's actually installed in the wall of the home. ""No, we don't service portable units."" Thanks for listening.

H. J.

Our AC went out two days before we got home from our honeymoon- not a fun thing to come back to! I found these folks on Yelp and based on their reviews and comments, I gave them a call.

From my 10pm call on a Thursday night to the final install of our new unit, AZ Dukes of Air was there for us. They were able to diagnose the issue upfront when other companies could not and walked us through our options. What I really appreciated was that even though we ended up getting a new unit, they gave us the most cost- efficient options (along with performance ratings) rather than the most expensive up front. They even gave us a portable unit to use while we waited for the new one to arrive. Their employees (Robert, Dustin, John and Tonya (the owners)) are honest, personable and professional.

If you are looking for a family owned/operated company with integrity, these are the people you call.

Ben E.

I first called upon a friend of a friends AC company (Bad Decision) they sent a tech out and billed me $95 for ""No Issues Discovered, Runs Normal"" however this was not the case. My AC would cycle on and off every 15 seconds and then again at 30 seconds, the tech said that was normal. I thought I was going mad, like the Edgar Allen Poe Book with the guy killing himself due to the scratching in the wall. But after looking through Yelp I saw 75 reviews of Dukes and all good, hey can't go wrong there right. Exactly! They were prompt to return my call on a Saturday morning, they sent Dustin out that same afternoon, he diagnosed the problem ""a defrost circuit board"". They ordered the part and came back out on Monday as planned and walla! All Fixed. They are familiar with Trane and have all of the right tools not just a set of gauges to test for a temperature spread. Pricing was spot-on-good too. After he was all done he even blew his loud Duke's of Air Horn from the van! Can we upload audio Yelp?

Joe D.

A/C stopped working on a Sunday. System is about 7 years old, so I was dreading what the problem could be , hoping I didn't need a new unit. Did a little research and some testing, but there was no way I could fix whatever was wrong with it. Turned to Yelp, saw the great reviews for Duke, so decided to give them a call. They answered the phone and had a technician out to my home within an hour!! I talked with the tech, gave him an overview of the problem, and he went to work. I was hoping it was just the capacitor, the cheapest part I would need to replace. Well, it ended up being my fan motor had seized up and was shot. He explained the problem which jived with what I had observed, and gave me a quote BEFORE he started doing any actual repairs. While it was more expensive than the capacitor, he did not try and sell me a new unit or upsell me on any maintenance package or anything like that. I gave him the OK, and he got the job done in about an hour, and had the motor on his truck. A/C now working fine and the fan motor I got is a much better quality than the stock one it replaced. He even told me I should not have to replace the fan motor again for the lifetime of the system. Prompt service, even on a Sunday, knowledgeable and friendly technician, and honest pricing. Could not ask for more.

james m.

John showed up earlier then what he had initially stated, and yes a really cool truck. He determined the problem and pulled out his magic wand and got out A/C working in a matter of minutes. It took a bit to locate the part we needed since this is not a part normally carried on his truck.but . he took care of it as fast as he could and had the A/C working before he left to find this part (circuit card). What a pleasure to work with him, the price we reasonable and i WILL DEFIANTLY CALL HIM AGAIN FOR AND HEATING OR A/C ISSUES. Get the most for for you buck, call John , and i promise you the he will take care of any issue you might have. Did I mention his cool truck?

Cindy O.

John and Robert came out today on short notice to repair our air conditioner that was not working. Very professional. Did an excellent job replacing a part (rather than try to sell me a new unit) and added freon as needed. They also installed digital thermometers. I am one happy camper with cold air blowing on me as I type! :-) Would highly recommend.