Arie Plumbing

Holly K.

Terrible customer service! This firm was recommended to me by the Village Green Facebook group with mixed reviews. Five stars if they actually showed up and performed the job. But lots of one star reviews for not returning calls, not showing up and just ignoring the job without explanation. I tried very hard to get a quote for a new water heater. Promises but no quote. Scheduled a service appointment after calling three times. Day of service, no call. I contacted the office and Tiffany asked how late the tech could come. I told them it was urgent and to come as late as they needed to. No response after that, no tech, zero explanation. My advice: call John White Plumbers. They couldn't come until two days later but were on time, efficient and less money.

Christi L.

We had a tankless water heater installed. The team (Marcos and Hunter) was on time, polite, very hard working, and efficient. When we had some challenges setting up the wifi controller, they came back to fix it and worked it all out, which included a complicated call to the company control center. Tiffany at the office kept everything moving along, and kept us knowing all the next steps. Very pleased.

Jim S.

Awful. On May 25, 2018 I asked Arie Plumbing (Derfla Corp.) to do 3 simple plumbing tasks: Replace an 80 year old outside faucet that no longer functioned, fix a bathroom sink faucet that was leaking, and replace a toilet flusher that no longer worked properly. Each simple task should have taken about 10 minutes apiece. When the plumber arrived, he started with the outside faucet and immediately broke the pipe leading up to the faucet. Now he had to fix a significant length of pipe as well as the faucet. What would have been a 10 minute task turned into a 90 minute job. Which Arie charged me for, even though it wasn't my fault the pipe broke.
The other 2 tasks actually took about 10 minutes each. However, four days after the bathroom faucet was ""fixed"", it was dripping worse than before. I called Arie and talked to Tiffany and Elena, the manager. I asked them to come back and fix the faucet. They refused to return phone calls or my Emails. After 10 days of no responses from Arie Plumbing, I contacted another plumbing firm to fix the faucet.
All this is to describe Arie Plumbing's competence and when you complain or ask them to fix what they say they have fixed, they ignore you.

Dave R.

They were listed as the closest ""pros"" on Rheem's website, so when the gas valve on my 5-month-old Rheem water heater started throwing a code indicating it'd failed, I asked them whether they'd be able to repair or replace it. They demanded I text them a photo of the heater, and when they received it, they accused me of installing it myself and opined I'd done it ""incorrectly"" (both of which were wrong; it was installed by the professional installers Home Depot sent when I purchased it there). They then demanded I send more photos of the installation and the label on the heater showing the serial and model numbers; after I sent those, I never heard back from them.

Some of the more unprofessional ""pros"" you'll encounter. My advise: take your business elsewhere.

Juan Z.

WOWZER, I scheduled an appointment to have a my shower valve and spout replaced because it was cracked and leaking. The technician showed up looked at the job and knew exactly what to do. I felt confident enough based on ""Marcos's"" professionalism that I was able to tell him to get to work and that I would return from the market in 1hour. To my surprise he was completely done when I got back from buying my groceries.
He fixed everything and added a new shower head. I tested everything out to make sure the job was legitimately done and it absolutely was. Price/charge was average but totally worth it based on 100% Quality work, being punctual, and super efficient when it came to
staff/worker.

Kat N.

Interesting,,,,,The message from the business states they respond quickly 2 emergencies,,,,,,,REALLY? They're 24/7, REALLY?

Why did I vall last night around 9:30 & was told the Tech. would call me within minutes & let me know he's coming?

Well, it's now 9:22 AM, the day after & I'm no longer awaiting his call, because we have a REAL reliable plumber here doing the due & gettin' the job done!

J S.

excellent service, fast, and solves the problem. i have had several plumbers here - all unable to help and charged a fortune. my only complaint is that i did not meet him sooner.

Sandy A.

Alfred and his crew were awesome. They did a giant job for me that involved a new main cleanout. Every drain, sink, tub, toilet in my house was backed up. They were efficient, skilled and fairly/competitively priced. I love that this is a family/small business with a lifetime of experience. HIGHLY recommend them.

Rocky B.

Alfred is AWESOME! There is nothing better than reaching an office with real people who understand your frustration and have a sense of urgency when handling the simplest of needs or emergencies when pipes break in the middle of the night and need immediate assistance. I was so happy with their attention to detail and making sure I understood what was happening every step of the way I decided to use them to remove an old water heater and go tankless. I highly recommend Arie plumbing.

Miriam R.

Arie Plumbing has been around for over 20 Years! Excellent work!