Arid Valley Plumbing

J B.

After continuously being let down by big businesses, this company deserves 10 stars. Came to do a tune-up after the ""big company"" decided (at the last minute/same day scheduled) they could not make the appointment made 2 WEEKS AGO. AND Arid Valley Mechanical came the same day as the ""big company"" was supposed to come. Now we don't have to waste another vacation day waiting for service. I am in purchasing so I know how important good service and value are. These guys exceed every expectation.

C O.

My A/C went out in the morning and they came almost immediately. The price was fair and they were done very quickly. They were professional and worked with my schedule. I don't know what else you could ask for. I highly recommend them.

Justin H.

I am typically a DIYer, but had a complex issue and was in over my head. This company was not only the first to respond but they were willing to set up a time over yelp message instead of just a generic message to call them to schedule and appointment, which I received from the others I contacted. They were courteous, prompt and clearly very knowledgeable as they diagnosed and resolved my issues right away. They were very fairly priced and I will absolutely be back. A special shout out to Patrick for letting me ride along for the diagnosis!

Megan D.

Patrick came over last minute when our AC was having issues. Fixed it right up. His customer service was great. I recommend them to all our friends and family.

Jenna T.

I was referred to Arid Valley Mechanical by my brother in law. I have been very satisfied with them as I have now used their services twice. They have repaired both AC units in my commercial warehouse. Patrick gave me a very fair price. He also was quick to respond to my inquiries and actually came to service our units the same day I called which was clutch because I have to have good, cool work conditions for my employees. I plan on calling Patrick in a few months when I remodel my home to help me rearrange some duct work. I would absolutely recommend them to anyone looking for hvac services.

Kim L.

Not happy. Think twice before being assigned AVP as a contractor through a warranty company. After going back and forth we were without hot water for 1 month. Waiting on various approvals. The wrong water heater was ordered (by warranty company) and then I was charged an extra trip fee of $250 by AVP just to drive to my house. AVP charged me $500 for ""modifications"" and $350 for floor coverings (when I complained they knocked it down to $200) for a piece of cardboard and sheet of plastic. I know plumbers be pricey but come on, this was a water heater install. My total out of pocket was $975 with a warranty. I will use someone else in the future. Floor covering pictures below.

Ron B.

Complete scam on work and pricing. Same situation as other complaints on yelp charging for modifications that are unnecessary and basic process of an install, also using my old original parts and charging for new. Check out the photo of the exhaust vent, all the original venting parts except for that small piece of aluminum at the top that cost me $200, seems reasonable... right?!? This is all part of a $650 invoice scam for unnecessary so called modifications. Side note it took them 14 days to pull this robbery. Worst plumbing company practices in the valley stay clear from this so called business.

Vincent H.

I never write reviews, and it looks like they've protected their Google reviews rather well, but the truth is over here on Yelp reviews.

We're on our 4th week without our water heater, with 3 babies at home because of this company's ineptitude. Here is the timeline - all of these calls are recorded and I will update here with a link for anyone interested once I've uploaded the audio files:

11/20 - Uncovered costs from AV Plumbing accepted through their customer portal at 11:08am, email confirmation received
11/29 - called dispatcher Angela for an update, discovered nothing has been done, and she said I had to have approval from the warranty company, American Home Shield (AHS)
12/6 - called dispatcher Maddy at 3:06pm for an update, once again discovered that nothing has been done, no part ordered. Asked Maddy to have Chris Foster (a supervisor I had spoken with before agreeing to the uncovered costs) call me. Called the warranty company and was told that AV Plumbing had just submitted authorization at 3:51pm, that there was no communication between 11/29-12/6, and that they were waiting for a call from AV Plumbing. Confirmed with the warranty company that AV Plumbing was the one to drop the ball.
12/6 - called dispatcher Anna, asked to have Chris Foster call me
12/7 - called dispatcher Linda, asked to have Chris Foster call me
12/9 - called dispatcher Maddy, she said Chris Foster left a message to the office that ""he just has to call the warranty company,"" but requested once again a callback from Chris Foster, 1:37pm
12/9 - called dispatcher Brianna, asked to have Chris Foster call me, 7:13pm
12/10 - still no callback from Chris Foster so I called again at and got dispatcher Maddy and asked to have Chris Foster call me, 11:07am, the call escalated and Maddy hung up on me
12/10 - called back into the office at 11:20am and got dispatcher Angela, who helped to try and get a hold of Chris
12/10 - at 11:43am, Chris calls me - we establish the timeline on their end, compared notes, ultimately ending in Chris will get a handle on the situation and call me back
12/10 - 12:41pm, Chris calls me explaining more of the timeline on their end and will call me back with a solution
12/10 - 1:39pm, Chris has a solution to pull from another future job and can get the water heater installed today

Update: technician Jesse was great, water is installed

TLDR: I'm sure a good amount of the people working here are great people, but because of a select few, this experience with this company is in the Top 10 worst interactions of any service company I have ever had.

Chris, who I had tried to reach repeatedly but avoided calling me back ultimately saved the day. Problem could have been addressed much much earlier had he just called me back. He would have been apprised of what was happening and would have stepped in. After a month without a water heater (which is normally a one week process) you would think the company would come through with a discount or something to make up for it or to build back goodwill, but no, Chris said their ""hands are tied.""

Their is a massive problem in their dispatch department and their systems. Dispatcher Maddy has one of the worst demeanors and attitudes and has no business answering phones.

My advice is: there are so many options as far as plumbing companies go, save yourself the grief and choose them.
If your warrant company chooses the company for you and you see AV Plumbing pop up, refuse it and get them to switch the contractor, you'll thank yourself later.

Joni U.

Mario from Arid Valley Plumbing came out due to no hot water in my master shower. He installed a new Moen mixer cartridge and I now have hot water. Mario was polite, professional, and friendly. After the repairs were made he cleaned up everything and you'd never know he was here; well except now I have hit water. Thank you Mario and Arid Valley (AV Plumbing) Plumbing.

K M.

I do not recommend this company especially if they were assigned by a home warranty company. They will upcharge $450 extra under the guise of ""Modification Fee"" even if there is no modification. The installer flat-out admitted that, AV had to do that because the warranty company pays the labor based on ""flat-rate"" and therefore AV does not make as much money when there is a home warranty company involved.

I had to contact my home warranty company to have the issue reviewed and examined. The home warranty company agreed with me and compelled AV Plumbing to refund the $450.

In conclusion, there should not have been $450 additional for the so called Modification Fee, and the fact that the warranty company had to be involved and force AV for a refund was unconscionable.