Argent Plumbing, Heating & Air Conditioning

David F.

Asked them to come out to address some corrosion on old plumbing pipes. Agreed to the $100 non-refundable home visit charge (credit applicable to final bill). The price that they quoted after having paid for the house call was absurd - I subsequently made one call to another reputable plumber who could do it for 70% less. I can kiss that $100 good bye, but I guess that's the cost of my lesson to never use Argent again.

Jarvis L.

WORST SERVICE I HAVE EVER EXPERIENCED!
We had a gas leak and scheduled a cost estimate on the next day of the storm.
Then Argent started play their tricks.
We only had one place having gas leak for sure and another place might be a potential leak require further check. Argent directly said both piple need to be fixed for sure and the estimate would be more than $1400.
And when we wanted to see the cost estimate for fixing only one place. Argent told us EITHER FIX BOTH OR NOTHING!
OK, without any detection or inspection on whether the second place had gas leak for sure, Argent already told me I have to fix them all and pay them the amount way out your expectation. Argent was telling me what kind of service I can buy. Well played!!!
Then I paid them the unprofessional inspection or check for $99 and sent them out.
We have someone else fix the issue next day with $500 and after detail checking the second place DO NOT HAVE LEAK AT ALL.
AVOID THIS COMPANY! THEY ARE UNPROFESSIONAL,ARRAGANT AND MUCH MORE EXPENSIVE THAN THE OTHERS

John K.

Rip Off! Never use again. $600.00 to replace two bolts to a toilet. The service guy drop the price to $500 in cash. I guess to avoid state taxation.

Ed G.

Having used them multiple times over the years, they're not the cheapest plumbing and hvac company, but they arrive quickly, don't try to up-sell and fix the problem properly and promptly. Being an engineer, when I have questioned the details around a component replacement, they actually explain, in verifiable detail, the what and why of their recommend course of action (meaning their people are actually trained and not just randomly swapping out logic boards and sensors, or trial & error recapping).

In my experience, in the sea of (criminally) terrible HVAC businesses in northern NJ, whose starting point is always to try selling whole new installations, Argent has proven honest and efficient.

Susan M.

My 92-year-old father lost heat on a very cold night. Argent Plumbing arrived the same day and told him it would cost $15,000 to install a new boiler. The serviceman left without making any attempt to restart the boiler or do any repairs. As a result, the house was unheated for 24 hours. I called another plumber who came and inspected the boiler and concluded all that was needed was a new circulator for the porch. The other two circulators which heat the main house were fine. He restarted the boiler and heat returned to the main house. A repair to the porch circulator was done the next day. Argent plumbing intentionally left the boiler off putting my father's health at risk. I can only imagine they did this in order to compel the decision to buy a new boiler. This is a fraudulent business practice on their part or at the very least unbelievably negligent. The fact that they offered to pay my plumber's bill is tantamount to an admission of guilt.

Murp511 ..

Had Argent do a small plumbing project this summer. Work was descent, had to correct a few issues, and price was on the higher end but fair.

Called to have an estimate for some HVAC work. Price seems much higher so asked for clarification (I.e. man hours, material list ect...)

Argent never replied to several emails. Irony is we spoke at length about future projects such as new tankless, adding entire HVAC zone, new bath remodel.

Ironically their crew left an expensive tool at my house and I returned it to the office on my way to work to save them the trip.

Shame how poor their customer service is for a repeat customer trying to build a longterm relationship. Do not recommend them as they do not value customers.

Patricia P.

Argent has the worst customer service
A no heat call is not one of their priorities they will put you on a list no matter what your problem is
Even after you have spend thousands of dollars to have a new heating unit installed through them
They miss diagnosis and never take responsibility for their mistakes
And their charges for a service are insane!

Josephine C.

So I received my response from the BBB. It's amazing to me how Argent Plumbing & Heating spun their response to accommodate them overcharging & miss diagnosing the problem with the AC. My ""plumber"" friend is actually a retired Master Plumber who installed the unit. Nothing was ""rewired or jumped "" in order to get it working. It's a shame they need to lie in order to validate their mistake.
I would never recommend or use them. I'm posting the BBB response to me that they receive from the Owner of Argent. Pretty sad they needed my 250.00 & would manipulate the real truth.

Ladis K.

I called Argent to service my customer's commercial air conditioner, that they had installed several years ago. I was advised that I would be put on hold to let me know when my customer would have a service technician come. When the receptionist come back to me, she me advised that they would not come to service to unit and to go on the web to find a another contractor, even though they did the installation. I also had them do some other work for my customer, so we were not a new account for them. The receptionist was rude and again advised me to look for someone on the web. I would not recommend Argent Plumbing & Heating to anyone.
LK

Jack C.

Had a clogged drain with bathtub full of water spewing out from kitchen sink. Called Argent and was advised of estimated ETA within an hour. Claud called within 10 minutes to confirm his arrival. Claud was extremely professional, pleasant and fixed the issue in no time. Would highly recommend Claud and Argent.