Ardente Supply Co Inc

Jeff D.

Letter to the owner of Ardente Supply Providence RI recently:

Hi Mr. Paul Ardente,

I send this email with high praise for your sale's person Jonathan Brisco.
In short, Jonathan is industrious to a fault, has unrivaled product knowledge and maintains a low key posture that could serve as a template for many of the overzealous,""Sparky the fire truck dog""
types (the latter which many level-headed customers find both distasteful and annoying). Lastly, his throughput on customer concerns/questions -- even months after the initial sale and installation -- far exceeds traditional customer service standards. Bravo to you Paul Ardente, Jonathan Brisco and your entire team!

Jeffrey J. Drury

Monique D.

If you have a plumbing need I would highly recommend Ardente. I stopped in to make a return and to get a replacement part. Although they did not have the replacement part I needed Evin had a great resolution. Thank you for above and beyond to assist me today! Unfortunately these days you do not find many Evin's. Thank you Evin for stepping up and assisting me!

Tom B.

brutal customer service.
i placed a $10,000 order and we had bad faucet and toilet paper holder, along with a missing toilet paper holder on an order they had for 6 months, paid for i might add.
recently, the bad faucet they could not replace for 4 weeks plus as the manufacturer is out of stock.
i bought one today for $20 more on line!!!!!!!!!
terrible company and owner!!!!!!!!!!!!!!!!!!!!!

Kenneth C.

My review pertains to the plumbing supply counter, not the showroom. As a plumbing professional, I have to say that they are a pretty good plumbing supply company, stocking a wide variety of pipe, valves, fittings and materials to deal with both new and old plumbing. Unlike some other area plumbing suppliers, Ardente has rarely run out of commonly-used supplies.

My biggest complaint is their small parking lot (I've been blocked in before), and the fact you have to literally drive around the block to get to their warehouse loading dock to pick up larger items like water heaters or toilets. Also, I don't like the brand of PVC fittings they sell (Genova); I have had problems when gluing them, as it seems like they are out of tolerance and fit too tightly over the pipe.

When I started my career, several old-timers worked the service counter. Nowadays, they have younger guys behind the counter, who provide decent service for the most part. I have had a younger guy in the warehouse give me an attitude, though, when I asked for help loading an item in my truck.

Michael M.

This showroom is ""open to the public"" in concept only. If you're not bringing in a commercial job, they'll stall and flip pages until you go away. Horrible attitude, they just don't give a s**t.

The guys at the parts counter are awesome, helpful and knowledgeable so it's sad to have the showroom staff make them look bad.

G T.

Awful service. Went on a weekend and they were to busy to help me. Ok I get it, first come first serve. Came back early with my wife the next weekend because it had a good selection. Service this time was worse. We were treated like we couldn't afford anything and they couldn't' bother to answer questions. I asked about a light fixture and he looked at me and said uhhh maybe $500. I asked to have the price checked and it was actually $250. Well pal that's a big difference. This place lost our business and we were ready to throw down some serious $$$ for our remodel. I'd seriously consider getting a new staff. I won't be recommending this place to anyone of my friends or family.

Desiree L.

Evan is simply the best! I had a huge leak in my basement, with no water or heat in my house with 3° weather. He had someone on it in no time. Within a half hour everything was up and running and i couldn't be happier! He is the most sweetest person and will recommend his best! Thanks a bunch Evan!

E R.

Completely unprofessional and uneducated. They do not care about the customer and if you buy a product from them and something happens they will pass you on to the maker's field technician. Will never buy from here again.

Allegra L.

Thank you Evan for an excellent deal on a boiler/hot water tank combo unit! Delivery next day!! Fair and honest prices. Will do business again!!

Al A.

I recently ordered a part for my TOTO toilet. Telephone sale went smoothly. They will call me when the item arrives. They sent me a receipt via e-mail. Thank you for making my search for my part solvable.