Arctic Plumbing and Heating

Margarete R.

Mark has done a great job resolving multiple issues we've had over the past few years with plumbing problems. He is prompt, professional, efficient, and exceptional in his diagnostic skills with the problems we've had. Thank you Mark for your continued exceptional and reliable service!

Ron L.

I actually give the service done by Mr. Jim Johnson a 5 star review. He was very professional and courteous. The reason for the 3 star review is due to a conversation I had with the lady who works answering the companies phone. First off, I called Jim on a Sunday due to a water leak in my ceiling. He was nice enough to help me out and told me over the phone that it could wait till Monday to avoid the emergency service charge. Monday morning Jim came to the house and repaired the leak, he even had to go back into town to pick up a part that he did not have. When it came time for the bill, he added what was needed and told me the charge was $225.50. I paid VIA square, and noticed when the receipt came through that I was charged $275.50. Jim apologized and wrote on the bill that I was owed $50.00. Fast forward to today, I called to inquire on how the money was going to be refunded, NOT to complain that the money has not shown up. Those words never came out of my mouth. I was told that $48.00 was going to be refunded. When I asked why it was not $50.00, I was told that it looked like Jim wrote the wrong numbers down. Even though it states, handwritten from Jim, that I was owed $50.00. I was then told that Jim also did not include a 3.5% charge for me using a card. Well, in the photos provided, nowhere on the original receipt does it state that 3.5% will be charged for card use. After a little discussion, the lady on the phone grudgingly agreed to pay the $50.00, was short in talking to me and hung up. Again, mistakes were made by both parties, but the way a customer oriented company handled it was wrong in my opinion.