Arctic Bear Heating, Air, Plumbing & Water Treatment

Joel L.

The sent a tech to review my plumbing issues and charged me $140 that was to be applied to getting the work done. We agreed to have them do the work and they applied my $140. On the day the work was to be done they sent 2 different techs. My wife asked if they knew what had to be done and the head person said "" I haven't got a clue"" He wasn't kidding and then proceeded to ask me to explain what was to be done for $850. I lost all confidence in their ability to do a good job and felt that they were so ill prepared that I couldn't trust their original estimate. It was not my job to tell them what had to be done and how. We sent them away and should get a refund of our down payment, We did not. STAY AWAY!

Christine L.

I usually go out of my way to write raving reviews for local businesses. Sadly, this is a rare occasion for me. Since I live out of state I had to give my credit card information up front. Before I gave Joanne the card number, I asked what the charges would be and was given a price for what needed to be done. I asked that the technician call me directly with his findings, which he did and I ended up speaking with both him and Joanne at the office. I didn't ask for any additional work to be completed, only what we originally discussed at the time I gave Joanne my credit card information. Neither of them mentioned additional fees that were later charged to my credit card. In fact, the technician was just going to leave without servicing the AC units as previously agreed upon so I confirmed with both parties that the fee originally quoted to me included servicing the unit and they both agreed so I asked for it to be done. I was never told of any additional fees and days later my credit card was over charged. I spoke with Joanne about the overcharges and she was immediately defensive. She said she was going to talk to the service technician and she was very short with me, the customer. I suggested that they need to be more upfront about what the charges consisted of to future customers. My advise, get your quote in writing BEFORE you give them your credit card.

UPDATE: Joanne did check with the technician who doesn't recall the conversation so they will be reimbursing me for the additional fees. I am thankful that she followed through and made an attempt to make this right for the customer.

Patti G.

Read some reviews online and decided to call to have them service my boiler. The scheduler was able to get me in the following day. They do call to confirm the appointment. I ended up not using them because they do charge a service charge to come out to your home of $105. Just an honest review for others who may be considering this company, who may not be in an emergency situation.

Tami W.

These guys are great! Fixed our boiler 1st time! These are the 3rd people we had at our house and they fixed it!

Thomas Q.

I wanted to have a split system heat pump installed in my house and had 4 different companies give me estimates including Arctic Bear. In my limited research on the heating specifications of the various heat pumps I felt that the only company representative that was knowledgeable on the subject was Evan from Arctic Bear. Most others were familiar with the cooling aspect but seemed clueless with the heating aspect. Be aware of a major company in Endicott that advertises in paper, radio and TV (have to bug them to provide quote, quote was generic with no specifics, and never responded to questions I had).
The 2 Arctic Bear representatives that installed my system were knowledgeable, and professional. I would highly recommend this company.

Aaron W.

Called Arctic Bear after I discovered more problems while I was working on the kitchen sink and realized I was in over my head. They sent Alex out and he worked fast to replace some fittings and not just stop the leaks but leave the plumbing in better shape than it was before. Pricing was transparent, as agreed, no surprises.

Greg S.

Arctic Bear recently replaced a forced-air furnace system for one of my Clients. The unit was installed with internal air-scrubbers and UV lights to eradicate microbes.

Indoor air quality was an issue in the home, warranting a mold remediation in the basement. After a successful basement remediation, I again tested the upstairs air quality. With complete surprise, there were absolutely zero mold spores in my sample. Normally, there are a few spores, even in a clean environment. I attribute the zero reading to Arctic Bear's effective air-cleaning system.

If indoor air quality is a concern, I highly recommend contacting Arctic Bear and inquire what they can do to help maintain your home mold-free.

Contact me if you have any questions.
Greg Scheer (570) 504-8393
Montrose, PA

GC Scheer Inspections & Testing, LLC
gcshomeinspections.com
Property inspections, indoor air quality, mold remediation using dry ice blasting, and Infrared evaluations

Dan C.

Had an 8 AM appointment. Called at 8:30 and was told 5 to 10 minutes. The technician had just left the office a while ago. I cancelled appointment 20 minutes later. I live within 8 minutes of the office. They do not value paying customers.

Elizabeth C.

So happy with the service provided today! Howard was extremely knowledgable and friendly! He helped me to understand why the unit was freezing up and offered a solution- along with cleaning and calibrating the unit. I will use them for my future AC needs! reasonably priced, prompt, and cold air once again! what more could anyone ask for!?

Ellen B.

Arctic Bear staff were very knowledgeable and friendly. They made us aware of all issues regarding our new furnace and air conditioning unit. They were polite and considerate, did a great job cleaning up once the work was done. A complete furnace- a/c installation, along with new outside venting, removal of old units, repair of multiple gas line couplings, new thermostat and a full explanation of what they did and how everything works was accomplished in less than two days. We've had bad experiences with two local heating/ac companies and hiring Arctic Bear was a great decision. We're very happy we chose them.