Arctic Air Home Services

Julie D.

Artic Air installed all the plumbing throughout my newly constructed house in 2018, their plumber came for the annual maintenance in July 2022, He lost the screws for the tub deck hand shower and did not fix the bidet hot water handle. I have been talking to Mike and Vicky since last July trying to get this sorted out. They keep telling me that they are going to order parts or parts are back ordered or whatever... it is ridiculous! I tried to talk to Scott Whitaker, the owner, and they will not put me through. This was a new build and Artic Air and plumbing installed all of the plumbing throughout my house which was extensive and this is what I get for my 100% satisfaction guarantee. I am really not happy!

S L.

Called the month before to schedule my semi annual service on a prepaid service contract. They stated they did not have any appointments for the entire quarter, horrendous service!

Bob S.

Installed Trane unit in our new Neal home, and we can't even get the filter out - it's behind a door frame. Over half of our home has no return air ducts - then main living areas, and the Thermostat is not working. Almost a year of trying to get these things resolved...and to date nothing fixed or replaced correctly. Still have these issues. Missed/No show for maintenance appointments. Scheduled today to do warranty -through Neal and Artic Air office prearranged - and the tech shows and bullies me for $1200.00. Seriously? Told them to get lost. No confidence in this company - and we haven't seen any integrity or responsibility for the awful workmanship. Hope this it helps someone from making a huge mistake by using them. So many reputable companies in this area use them instead!!

Vincent T.

Artic Air is a a very unprofessional company. each time they preform a routine service call they try to sell you additional goods and services. I now have to wait a week to have a non working ac unit repaired. it is a snow bird home but they do pay an annual service fee. I requested a morning appointment, people still work and have commitments , a week is the time I was given. I explained mold is an issue, doesn't matter. I spoke to the dispatcher Justin who was less than pleasant. i personally was contracted with this company but opted to go with a different,more professional company who can schedule customers in less than a weeks time.

Joe F.

I had a leak from the washing machine. I wanted to get an estimate for a re-pipe. They came out, could not find the clean out outside. Then said everything was fine and charged me 100 bucks. They are a scam.

Jane S.

We have been serviced by Arctic Air for 5 years and are very satisfied with their performance and professionalism. This week, technician Ben helped solve an issue we were having. He explained everything to us and was very helpful. Arctic Air checks our system twice each year and keeps everything in top shape! We depend on our AC here in Florida and it is peace of mind dealing with this company.

Tara Z.

For those in our Florida market that need AC services, we highly I do not recommend to use their services. They are very bad because we expended 2 days waiting to solve our issue and they never show off. They enjoyed to install the AC and never respect the contract.

Chris W.

We contacted this company's office for backflow testing, we were told the technician would come on Feb 21, 2025 between 8 and 12, but he never showed up!

Jason B.

I called for service at 11:36 am and it's 7:47 pm on 11/10 my god and the communication is horrible do not use this company

Jack B.

Waterless tank heater wasn't producing hot water after storm. I have a new home and it's still under warranty and I knew it was something simple to fix like a reset button or a fuse. I called Arctic air and plumbing because they responded quickly and came right away. They said the motherboard was shot and it would cost $5k to fix. I decided to put in a warranty inspection and all that was needed was a breaker reset and it was working fine. No cost from warranty. Artic Air and plumbing company is either completely incompetent or just trying to scam you. Either way, I don't recommend.