Arctic Air Conditioning

Daniel C.

I bought a ac/heat unit in 2014 and my icomfort failed. I called them up sat morning memorial day weekend and they came out within hours and changed under my warranty. Very happy with these guys they are a class act.

Matt G.

Arctic Air has done it again!!! Professionalism, reliability, cleanliness, and attention to detail are just a few of their many qualities which you don't typically see in business's anymore. Thanks Arctic.

Christine B.

My install was just finished today and I couldn't wait to post a review on what an excellent job they did. I had an old boiler replaced with a new Navien unit and ac and ductwork installed because I had no ac at all. The price was far more reasonable than the other companies I had come by. It was a big job that took multiple days and a lot of man power. Paul and crew did the ac and ductwork to perfection. These are professionals people! The crew came ready to work and were super friendly. They went over exactly what they planned to do and the ductwork is seamless. I then had Seymour, Mike and crew come to do the new fancy boiler. See the pics! I've never seen metal look so pretty! It looks like someone with OCD did the job- they did it so smoothly and neatly. Kudos to Arctic Air for an amazing job and an amazing crew!

Kim T.

Dan came to fix our humidifier. He came in the time allotted and was quick to diagnose the problem. Luckily he also had the part on hand to replace a haywire circuit that didn't allow the unit to turn off. He was courteous and fast, wore shoe covers around the house when he stepped inside. And since our AC unit was under warranty, it didn't cost me a thing. He also had no problems with my curious kids bothering him the whole time.

Henry T.

We had these guys come to replace our water heater which hasn't been giving us enough hot water. A tech came over and checked the system and explained carefully about how it was functioning and what to expect with a new one. Very professional and polite. I felt that it was very clear that he was not trying to be a saleman and told us that while we wanted to replace the system the real issue was that, since we now have two more kids in the family we were demanding more hot water than our heater could handle. He tested our system and explained what he was doing clearly. They also laid down cloths in the walk way as to make sure they didn't bring dirt in or make a mess and cleaned up afterwards.

I'm not sure about the other reviews but we had a very good experience. In the past we also had them install a new furnace which runs great.

Seems like people might be confusing this company with a different company by the same name. Looks like the reviews on Google rate this company much higher which is in line with what we experienced ourselves.

Leo S.

i have used Arctic for years and have had good service in the past but before you hire them for anything do your homework. I lost heat on a Sunday and had Arctic come out on an emergency call. They were courteous on the phone and very quick to get someone out. I understood upfront i would get charged $135 for the service call, no problem. The tech was also courteous and knowledgeable. I already had a suspicion it was my draft inducer blower and a busted ignitor (i broke it by accident). he confirmed the bearings in the blower were shot and the ignitor was busted. Typically i'll fix this myself but it was cold and i didn't have the parts so that's why i had them come out expecting it would get fixed that day. Unfortunately, or fortunately, they had to order the parts as well. So i went and priced the parts, $90 for the blower on and $20 for the igniter on Amazon, total $110 and i would get it Tuesday. I also YouTubed how to fix it, literally 5 screws, 2 vacuum lines and 2 electrical connectors, 15 minutes worth of work.

So all together it cost me $110 and 15 minutes of my time, Arctic gave me a quote for $925 to fix it. Now, I get Arctic is entitled to mark up parts, labor and make a profit but this is beyond ridiculous.

Rhonda K.

It's nice to know that Arctic stands behind their installations. We had a furnace, ac unit and hot water tank installed this past summer. They also reconnected our whole house humidifier to the furnace. The humidifier was not working and they came out the same day I called and it solved the problem in seconds. We also did not realize that the GFCI tripped on the hot water heater, but noticed no hot water. Again, they came within hours of us calling, and it was a holiday.
Great company!!!! Honest and reliable!!!

Ron S.

I had Arctic Air come to check out my hot water heating system, which has been operating well but making a lot of noise. After examine and cleaning the system, the technician installed a new valve to release air trapped in the system and the noise is gone. Another company said I had to replace the whole system because of a clog that couldn't be repaired.

Arctic Air also installed a new AC unit in my home a few years ago and we were very pleased with the service then also. They came on time, did a thorough job removing the old system (which is in the attic) and installing the new one. They cleaned up nicely and made sure I was able to get the rebate due me.

They show up on schedule and do good work at a fair price. That's all I could ask for.

JD T.

My issues was relatively minor--some issues with my inducer motor and pressure switch--but the tech (Sal) came out to my house today and diagnosed the problem. He was kind and helpful, and he was willing to explain what he was doing while he did it.

I wonder if all of the poor reviews come from people who are upset and thus willing to vent online (unlike the happy customers who aren't all that motivated to go online and submit reviews).

Either way. I'd recommend them. Thanks, Sal!

Clare G.

I had our furnaces recently serviced by Arctic Air. I was given an appointment time of from 9-11 am. I was pleasantly surprised when Sal, the technician, arrived at 8:50. Not only was he a few minutes early but he was also polite and neat. The job involved maintenance and was done to my complete satisfaction.
Arctic Air installed our air conditioners and furnaces and we continue to have them maintained by this company.