Arco Comfort Air

Colleen S.

Canceled last minute, showed up on wrong day then never returned my messages. Had to hire another plumber. Told constantly ""we only have one plumber"" as a poor excuse.

Mary L.

Thank you Kenny, Anthony, Nina, Danielle and Justin!!!

Victoria B.

Air conditioner stated having problems just outside of warranty.. we called to have someone come out to look at it.. we also called off work to await arrival from the repair tech.. he was a ""no show"".. we called to ask for someone to address the above and never received a call back.. if you plan to spend thousands for AC go with a company that has good customer service.

Jeffrey L.

Jeff did a thorough tune-up on our furnace. He provided information about accessories such as air filter and humidifier evaporator replacement. He did not rush through the work, was quite friendly, and gave advice on future heating and cooling needs. He and the company have my highest recommendation.

M L.

Several years ago I purchased my furnace from ARCO. Although I don't normally purchase service contracts, their offer was reasonable and covered two checkups per year for furnace and AC which would have cost almost as much as the contract so I went for it. I was also entitled to discounts on service calls and parts, as well as priority on service calls. All was well until the recent heat wave when my AC quit. I called ARCO on a Friday and after the phone rang about 12 times I got an answering service. I left a message to let them know I had no AC, that I had a service contract and that I needed someone sent out. I did not receive a call back on Friday and then of course it was the weekend. On Monday I called again, got the answering service and left another message. Ditto for Tuesday. No one returned my call. I finally got the idea to contact them through the website, at which point someone did return my call, claiming their answering service was terrible and they were going to get rid of them. I scheduled a service call.
The technician came out and as I suspected, the AC was fried and I would have to replace the system. He immediately offered to get me a salesperson, but I needed to get to work, and frankly after the lengthy wait for what was supposed to be a priority service call and the lack of response after three phone calls, I wasn't sure I wanted to purchase from this company again.
Today I sent a message through the website that I would like to cancel my service contract, as I had decided that I really did not want to continue to work with a company that had so little regard for a customer.
Shortly after the message was sent I received a call from an ARCO employee who stated that they had called me twice the previous day to schedule a time to come out and quote on a new system (I received no such calls). When I said that I did not want to purchase from ARCO the person started ranting about the difficulty with my tenant and two other people named Jennifer and Jackie. I tried to tell him that he had the wrong person as I own my own home and am the only resident. I do not have a tenant and do not know who Jennifer and Jackie are. At that point he got ruder so I again told him that he had his information mixed up and that I was not making another purchase from the company. He said I was rude and hung up on me!
I understand that we were having a heat wave and I understand that sometimes it is necessary to wait for service. However I find it very wrong that after paying for a service contract for years which is supposed to provide at least priority in scheduling, I could not even get a scheduler to call me back for so many days. And I find it even worse that an employee called and would not listen to me when I tried to tell him that he had his information mixed up and that there was no tenant involved or any other people I didn't know.
In my opinion this shows a total lack of regard for a customer and a severe deficit in Customer Service. While every technician I have dealt with over the years has been terrific, dealings with the office have always been difficult and this was just the icing on the cake. Needless to say, I am purchasing my new AC system elsewhere!

E _.

I have never written a negative review on yelp but unfortunately our interaction with this company has been a headache from start to finish (and we didn't even have them complete the job). We originally had a technician come out when we had a leaking radiator valve, and we were charged a fee for the original assessment and quote for the work. We were planning to use Arco to complete the work, but were unable to get ahold of them or receive a call back after numerous attempts to contact them, so we ended up going with a different company. Months later, my husband receives a notice from Arco stating that we still owed them money for the work, and they were going to ""send us to collections"" if we did not pay. He got confused on what company actually did the job, and unfortunately gave over our credit card info. When I got home and found out what happened, we immediately called Arco to rectify the situation, as they NEVER completed any work at our house. They also had the audacity to request proof that the work was completed by another company. We were told the charge to our credit card would be cancelled, but unfortunately we still have a 1400 charge from Arco on our credit card statement. I have now had to take this up with my credit card company to dispute the claim.

Overall, for not having any work done by them, they have made quite the negative impression, as evidenced by poor communication, lack of professionalism, and poor documentation.

Becky S.

Sales person at Cleveland Home Show said you get a free AC with purchase of furnace, so we set an appointment. Joe, sales person, came to house and said free AC did NOT include the compressor, Freon, controls or piping and we would have to pay extra. He then tried to sell a higher priced unit. This practice is deceptive and we consider fraud. Will buy from a competitor now.

Tracy J.

Awful. Tech misdiagnosed a furnace problem on a very cold Friday evening and further advised me that the part he believed needed to be replaced could not be obtained in any way until Monday morning. In fact, the part could be obtained the next morning (I had to contact the local distributor on my own to find out). But, it turned out that the part wasn't the problem that needed fixing (I contacted a different contractor who correctly diagnosed the problem). When I contacted Arco's management to discuss the service errors, Jim, the operation's manager, was not at all apologetic regarding the technician's failure to diagnose the problem and offered a weak excuse as to why the representation that the part was not available until Monday was not a lie (notwithstanding that I had contacted the distributor and knew better). Given Jim's attitude and behavior, I believe the service experience I received reflects systemic problems with the organization.

Lynn J.

Arco is a great company. I have a Rheem Furnace and Air Conditioner from them. Unfortunately my AC quit right at the hottest part of the summer. It took a while - I think it was at least three days before someone could come out because they had to order a thermostat. My surge protector blew too. Then I lost power on the day they were coming to fix it. But Joe made it out late after the power came on and got the thermostat working. Surge protector finally arrived and was installed. Rob in the office was very nice and worked hard to get my problem resolved ASAP. And because I waited to get air conditioner fixed they gave me a discount on dryer vent cleaning. It worked out good. They have a great monthly service plan to cover maintenance and some service. They are reputable and stand behind the products they install.

philip g.

Joe did a great job spent more than 2 hours with us. answered every question and was very helpful