Arco Comfort Air

Nikki F.

I have had a service contract with ARCO for several years. They replaced my whole HVAC system in January of 2013. As long as you, as the consumer, keep up with basic maintenance like changing filters and setting up you appointments for tune-ups twice a year, ARCO will keep your HVAC system heating and cooling perfectly. Alan and Andrew have both been terrific service techs. I highly recommend this company!

Clarence G.

This company is a TOTALLY UNPROFESSIONAL SCAM. We called for a maintenance on our rental Andrew [who was very professional and courteous, a little green but very willing to learn] came to the house for the evaluation. The motor blower's bearings were completely worn. Since our furnace is old the office couldn't not find a specific replacement. The OFFICE speaking on Andrew's speaker phone...TOLD US THAT IF WE BOUGHT A REPLACMENT [THAT ANDREW FOUND ONLONE] ALL I NEEDED TO DO WAS CALL AND THE OFFICE [DANIEL] WOULD SCHEDULE A REPAIRMAN TO COME TRY TO INSTALL IT. *in fairness it was also told to us that there was no guarantee that it could be installed. SO WE PURCHASED THE $200 MOTOR BLOWER THAT WAS SHOWN TO US FROM ANDREW'S PHONE. I THEN CALLED TO SCHEDULE A POSSIBLE INSTALLATION. SUDDENDLY THE VERY SAME OFFICE THAT TOLD US THAT IF WE PURCHSED THE BLOWER THEY COULD ATTEMPT TO INSTALL IT. NOW HAS A 15 YEAR ""policy"" stating that no part can be installed unless purchased from the company. Andrew is not the villian in this story, he was following instruction from the OFFICE! It's the office who obviously doesn't' know that hell they're doing...they are new but VERY unlearned and unprofessional. My tenant was part/witness to the conversation and WE WILL BE SUBMITTING a formal complaint to the BBB. This company is NOT TO BE TRUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Matt N.

I've used Arco twice, once for regular seasonal service and once for a breakdown. The breakdown happened just last week when my 10 year old furnace went out. Turns out that it was just a gas valve that needed to be replaced. I had called Arco around 9am and they had a tech out by 1PM. The tech, Derek, was fantastic. He wore a mask the entire time he was in the house and had booties on to protect the carpet. He spent the time troubleshooting and diagnosed the problem correctly from the start. He then drove out to Valley View to get the part we needed and had us back up and running. He was friendly and walked me through everything. I do like Arco's membership that they offer. In my case the discount on the service and the part covered the cost and I now get a free service in the spring for the air conditioner. I would recommend Arco to anyone that asked.

Christine S.

They installed our new furnace a few years ago and suddenly, during the coldest month of the year, it randomly stops working. It even stopped working on the day that the technician came out for the regular maintenance check-up and he did absolutely NOTHING to fix it. My husband called 6 times before another technician came out a week later and all he did was make excuses that it can't be fixed. Of course it can be fixed, it's YOUR equipment!! So they don't give a crap if we freeze to death all because they are too lazy to fix the furnace that they installed, AND we have a 15 year warranty on it as well. I would never recommend such a careless and horrible company like this to anyone.

Jessica W.

Allen from Arco Comfort Air was so knowledgeable, friendly and professional. My furnace was not working properly and they made great efforts to give me a same day appointment.

Colleen S.

Canceled last minute, showed up on wrong day then never returned my messages. Had to hire another plumber. Told constantly ""we only have one plumber"" as a poor excuse.

Mary L.

Thank you Kenny, Anthony, Nina, Danielle and Justin!!!

Victoria B.

Air conditioner stated having problems just outside of warranty.. we called to have someone come out to look at it.. we also called off work to await arrival from the repair tech.. he was a ""no show"".. we called to ask for someone to address the above and never received a call back.. if you plan to spend thousands for AC go with a company that has good customer service.

Jeffrey L.

Jeff did a thorough tune-up on our furnace. He provided information about accessories such as air filter and humidifier evaporator replacement. He did not rush through the work, was quite friendly, and gave advice on future heating and cooling needs. He and the company have my highest recommendation.

M L.

Several years ago I purchased my furnace from ARCO. Although I don't normally purchase service contracts, their offer was reasonable and covered two checkups per year for furnace and AC which would have cost almost as much as the contract so I went for it. I was also entitled to discounts on service calls and parts, as well as priority on service calls. All was well until the recent heat wave when my AC quit. I called ARCO on a Friday and after the phone rang about 12 times I got an answering service. I left a message to let them know I had no AC, that I had a service contract and that I needed someone sent out. I did not receive a call back on Friday and then of course it was the weekend. On Monday I called again, got the answering service and left another message. Ditto for Tuesday. No one returned my call. I finally got the idea to contact them through the website, at which point someone did return my call, claiming their answering service was terrible and they were going to get rid of them. I scheduled a service call.
The technician came out and as I suspected, the AC was fried and I would have to replace the system. He immediately offered to get me a salesperson, but I needed to get to work, and frankly after the lengthy wait for what was supposed to be a priority service call and the lack of response after three phone calls, I wasn't sure I wanted to purchase from this company again.
Today I sent a message through the website that I would like to cancel my service contract, as I had decided that I really did not want to continue to work with a company that had so little regard for a customer.
Shortly after the message was sent I received a call from an ARCO employee who stated that they had called me twice the previous day to schedule a time to come out and quote on a new system (I received no such calls). When I said that I did not want to purchase from ARCO the person started ranting about the difficulty with my tenant and two other people named Jennifer and Jackie. I tried to tell him that he had the wrong person as I own my own home and am the only resident. I do not have a tenant and do not know who Jennifer and Jackie are. At that point he got ruder so I again told him that he had his information mixed up and that I was not making another purchase from the company. He said I was rude and hung up on me!
I understand that we were having a heat wave and I understand that sometimes it is necessary to wait for service. However I find it very wrong that after paying for a service contract for years which is supposed to provide at least priority in scheduling, I could not even get a scheduler to call me back for so many days. And I find it even worse that an employee called and would not listen to me when I tried to tell him that he had his information mixed up and that there was no tenant involved or any other people I didn't know.
In my opinion this shows a total lack of regard for a customer and a severe deficit in Customer Service. While every technician I have dealt with over the years has been terrific, dealings with the office have always been difficult and this was just the icing on the cake. Needless to say, I am purchasing my new AC system elsewhere!