Aranda's Plumbing, Heating & Supply

Greg M.

Excellent service and superior knowledge of radiant floor heating systems. We supposedly had our boiler properly adjusted when we switched from propane to natural gas. Not only were the settings wrong, but dangerously so. Recommend these guys as they do the job right the first time.

Robin J.

I had a broken water pipe under my house. I called at 8:20 am thursday morning and was told a man would come that afternoon. NO SHOW, NO CALL. I called 8:00 am Friday morning. I was told that they had forgot to tell me their men were out on a large job the day before, but the office lady spoke with her serviceman, Julian, and he would definitely be out in the afternoon. Well, it's 5:15 pm on Friday evening and again, NO SHOW, NO CALL. I double checked my cell # with them so I would not be missed. I am appalled that they never even bothered to call and tell me they were not showing, again. So disappointed in this company and their lack of professionalism. I gave a second chance and they even flaked on that one. Would NEVER recommend them to anyone.

Rick B.

Hawk Mechanical has worked on my boiler a couple of times for different reasons. The diagnosis of both problems were accurate and reasonable. Their response was quick. While not cheap (what tradesman is) the cost was fair and inline with my experience as a Registered Professional Engineer overseeing this type of work at large industrial facility. I highly recommend them

Justin h.

These guys are total scam artists , I called for a service call to fix a broken pipe and got a bill for over 2k a few weeks later. When i questioned the bill they threatened to put a lien on my property if I didn't pay it . When i asked what they did for over 2k they said it was a minimal repair with a 30 day warranty. Watch out !!!!!

Jeff S.

I wish I could give these a-holes negative stars. Terrible. Had to deal with them on behalf of my landlord once. Water heater (which is also the source of heat for the house) was broken and after waiting on parts, not getting called back, it took TWO FULL WEEKS to get the heat back on in the dead of winter... and this was after being promised it would be repaired in 3-4 days. In fairness, the technicians were very nice, but office staff, especially the woman answering the phone and the owner were extremely rude, callous, and the OWNER actually yelled at AND HUNG UP ON my landlord because she (the landlord) was sick of waiting for them to call her back, and said something about it. Plenty of other games in town, so make these clowns your last choice.

Larry P.

We live in Santa Fe and have used Universal for a number of years. It is a high end home with with our own water well and water purification system. Universal has always been prompt, professional and dependable when we call. I am super picky about maintenance and repairs and they have always been great. As for cost, you get what you pay for and it's really hard to find reliable and dependable people of any sort in Santa Fe.

Jack D.

Universal Plumbing has been my choice of plumbers for over 20 years. I live in Las Campanas and unfortunately I've met a lot of plumbers who are not very good plumbers and other plumbers who were very disappointing. Universal Plumbing always performs for me, on time, dependable, reliable and they price their work very fairly. I highly recommend them.

J C.

I have been using Universal plumbing for a number of years. I have been on the whole satisfied with their work. However, I have had to call back about pricing when an apprentice was sent out on two different occasions with Paul, and my bill increased commensurately (half as much again, bringing their hourly rate to $165) even though the same amount of work was done in the same amount of time as on previous occasions (without the apprentice).
Another time, Paul was fixing the plumbing inside the cistern and the cistern broke. It was not an old toilet. Universal wanted me to pay the full price for the replacement toilet. In the end after talking with them, I paid 50%.
I felt there was a hostile attitude on their part when I questioned the above issues. I felt I was being taken advantage of financially in these instances and told them so. They were not happy. Brenda accused me of being a complainer (not true) and suggested I take my business elsewhere in the future.
I think this was unnecessary and not good business practice on their part. I have always paid my bills immediately and recommended them to friends. It is my right, I think, to question them when I feel I am being unfairly charged. I did not expect this kind of treatment.
I will be happy to take my business elsewhere. Jill C.

Carolyn D.

They did totally unnecessary work. It was only after I paid them that I came to learn this. When I called them to sort it out the women on the phone were verbally attacking of me. I asked to speak to the owner. I was told repeatedly that he would call me at specific times. He did not. He left me one voicemail after hours (not calling at the agreed time) in which he reported things he was hearing from the women in his office that were factually untrue, and he did not indicate any interest in getting to the bottom of it or making it right. The unnecessary work they did also led to a delay in my getting the actual leak that my house did have correctly addressed by another plumber. The delay meant more ultimate expense in my water bill and in the resultant water damage. They have not refunded me for the unnecessary work or shown any respect in communicating with me about it other than to blame me for being a ""problem"".

Sidney M.

I recently had a absolutely horrible experience with Universal Plumbing. They actually had the gall to charge me for work that they did not do and the work that they did do had to be redone because they used the front adhesive on the pipes. In addition, they told me that they had snaked the sewer line from the kitchen which when I went to use the brand new kitchen proved to be nothing but a total lie. Prior to finding out they had lied to me about supposed work done, they did not follow through with two long scheduled appointments. When I tried to reach their office by telephone, I had to leave a message and to this day, no one has returned my call. PLEASE do NOT use Universal Plumbing for even a faucet drip.
S.H. Morris