Aramendia Plumbing, Heating and Air

Jeffrey W.

The professionals at Aramendia have been prompt and courteous. We trust them and they explain everything well. They have replaced our AC, water heater and water softener and have always responded quickly to our plumbing needs over the past 10 years.

Timothy R.

Two stars because there was an attempt. I called nice lady at their office to schedule appointment (free estimate); super easy and very friendly service. Guy shows up, I tell him a/c unit is turning on but outside fan isn't kicking on. Sounds easy because the inside unit works perfect, it's just the outside unit that might need a part to get the fan going. Guy says there's not enough power going to unit and recommends I replace breaker because breaker is bad. By this time he has changed out two fuses on the inside unit which was working fine. Okay, thanks but unit still doesn't turn on outside. Guy suggests I pay him $300 for his work. I say no because I never authorized repairs, only want free quote. No such thing as free quote, it's $89 for them to look at it. Okay, well lady told me free. Free is free, right? By this time unit doesn't work, so he wants $300 for his 15min of work. No way. I fix it myself, outside main powerline needed readjustment. Didn't need breaker. Didn't need fuses. Inside unit won't work. Now the entire unit isn't working. I test the fuses he replaced. He stole my good fuses and gave me a bad one. I go to lowes and spend less than $25 on everything. A/c works great now. Don't hire these guys unless you know exactly what's wrong and they tell you upfront the cost. If you don't do that you will end up paying ten times as much and your stuff will probably be broken/stolen.

Tom N.

DO NOT use Aramendia unless you are independently wealthy. I called for an "emergency" shower valve repair on a Sat morning with all water shut off to my house. I gave their phone operator the common brand, model, and part # I needed (about $25 online). When the crew arrived, they said they didn't even carry that part. Then they offered to replace the entire valve with a different brand for almost $1000. When I said, "No," they said they could cap it off, which I agreed to so I could turn the water back on. So, they cut the valve's 4 lines, removed it, and soldered a cap on the 2 supply lines. The entire job took approx. 45 minutes, and they charged me $512.00 - AFTER the 10% senior discount. That's more than it costs for round trip air fare from San Antonio, TX to Portsmouth, NH and back.

John S.

New Years weekend , Friday we had plumbing emergency. I called these guys and they came out a few hours later, gave me a price that I thought was high but it was too late to call anyone else so I said ok. After 10 minutes of work and $ 595 they were gone and problem returned in about 5 minutes problem wasn't fixed. I called back and another guy came out Saturday morning worked an hour or so charged another $695 and stepped through my ceiling. Problem was back in a few hours. Finally discovered rats were chewing peck pipes in attic. Caught rats called them back since they had not fixed ceiling as promised. Came out worked 1 hour and 18 minutes and charged another $850. I told them I would pay when ceiling was fixed. The next week I called office that if they didn't get my ceiling fixed I would be using the money owed them to hire some else. Finally got issue resolved. Total cost $2140. Parts were minimal. I figure labor cost for actual time worked was about $750 per hour. These guys slogan is that are "The Good Guys" well in my opinion this not at all true. Would not ever call these guys for anything again.

Ryan T.

They rip you off!!!

They came out to my house and wasted my time. I had a clogged line between my clean out and the city sewage line. They told me that they would snake it for $285 and would not guarantee that it worked. I offered to pay them by the hour after they diagnosed the exact problem and would guarantee their work. They got aggressive in tone and said it is not a negotiation and that I called them. So, I told them to leave.

Another plumber just snaked the line, it took him 5 minutes, and he is charging me $75.00. Which makes more sense being that he traveled 5 miles, total time spent including travel was 20 minutes.

Ann D.

We have used Aramendia on several occasions. Once for AC repair and today (Sunday) for our water heater. Very professional, friendly, and knowledgeable. Cost was more reasonable than any other business I called. If I could give 100 stars, I would!

Elizabeth D.

These people are high. We have a 1 year contract for $155. We just had our heat check done in October. We wanted it to be around the beginning of October. Sometimes you do get freak days where you have to use heat for a day in October. We were going to have it done around October 5.

The lady said she didn't recommend it and to wait until it was cooler. We set up for October 20. The person who came out was nearly 45 minutes late. He was supposed to he here around 9am, didn't show up until about quarter till 10. My mom called the office after about 15 minutes or so. Can understand if person was stuck in traffic, but shouldn't the company do that?

When the person got here, he asked my mom in a haughty voice "did you call?!" She said yes, I did. If it had gone farther, I would have stepped in and said to him that he was supposed to be here at 9am and now it is almost quarter till 10am and we want a discount for your tardiness.

Clif S.

Called with a totally clogged kitchen drain. Was told it would be about 90 minutes and we'd get a call 30 minutes before arrival. After 90 minutes heard nothing. So we called. Then told there were no guarantees that a tech would be available before end of day and they could schedule for tomorrow. We've been hanging around the house waiting and no proactive calls on their part. Then to hear that? Normally they are highly rated but given this experience, we're looking for a different plumber since they can't seem to make commitments that are real.

Annakaren A.

The woman that answered the company phone was very arrogant and had a terrible attitude. I'll take my business else where. Such a poor representation of this company.

Ruth B.

They were prompt & very professional!! We called @ 8:30, they were at our home by 10:00. Carlos explained the problem thoroughly, recommended solutions, listened to our questions & answered honestly & confidently. It was obvious he was highly experienced. He did his job efficiently, explained what was done, answered more questions (Carlos was indeed patient). He finished the job (leaked disposal under sink) & left it looking better than before, no mess! All within an hour -- we would definitely hire again!