Aramendia Plumbing, Heating and Air

Jamie S.

We needed someone to take a look at our AC unit over the weekend and called Aramendia. We were given a time slot on Saturday for a technician to come out and never received a 30 min call prior to a technician to come out, nor did a technician ever show up. We called the following morning to find out what happened only to be told that they will let us know when they have someone available. Horrible customer service decided to go elsewhere.

Bill C.

I thought I needed freon in my heat pump. They told me the condenser was shot and I needed to spend about $7K on a new one. They left me with an estimate with a 10 year warranty. So I called my AHS Home warranty Co (they don't pay for freon so it's cheaper to use someone else). AHS sent out American AC and Heating and they found that ants had gotten into the electrical contacts of my external unit. They cleaned the ants out and my AC was working in 15 minutes, and I didn't need freon. Yes I do have an old AC and I know I'll need a new one soon. But I REALLY resent being told I need to spend $6,599.00 when I don't really need to. There's value in a second opinion.

Mary Claire S.

Where do I begin?! This is the most unprofessional company we have ever dealt with! They told us they would come check out our ac one day, and then called and said they were too busy and would show up the next day between 12-2. It a now 8pm the next day and no one has showed up! Now I know why they say there is no extra charge for nights or weekends-they don't show up! Would not recommend them at all! Will have to be hot for the rest of the weekend, and pray we can find someone reliable on Mon.

Rick H.

Made an appointment with these "professionals" based upon their gold standard rating with the consumer business review. What a joke, they must have paid for their entry. They do what all the larger HVAC firms do....they overbook their schedule and then tell you they're running late and the tech will show up at 7 or 8 PM for a 1-3 PM appointment. No thank you.
Stick with the local small business owner with only 2 or 3 employees. I use Richard Pierce at Hill Country Air in Boerne. Shows up when he says he will, doesn't try to sell you parts you don't need, gives you a straight honest assessment.

Jeffrey W.

The professionals at Aramendia have been prompt and courteous. We trust them and they explain everything well. They have replaced our AC, water heater and water softener and have always responded quickly to our plumbing needs over the past 10 years.

Timothy R.

Two stars because there was an attempt. I called nice lady at their office to schedule appointment (free estimate); super easy and very friendly service. Guy shows up, I tell him a/c unit is turning on but outside fan isn't kicking on. Sounds easy because the inside unit works perfect, it's just the outside unit that might need a part to get the fan going. Guy says there's not enough power going to unit and recommends I replace breaker because breaker is bad. By this time he has changed out two fuses on the inside unit which was working fine. Okay, thanks but unit still doesn't turn on outside. Guy suggests I pay him $300 for his work. I say no because I never authorized repairs, only want free quote. No such thing as free quote, it's $89 for them to look at it. Okay, well lady told me free. Free is free, right? By this time unit doesn't work, so he wants $300 for his 15min of work. No way. I fix it myself, outside main powerline needed readjustment. Didn't need breaker. Didn't need fuses. Inside unit won't work. Now the entire unit isn't working. I test the fuses he replaced. He stole my good fuses and gave me a bad one. I go to lowes and spend less than $25 on everything. A/c works great now. Don't hire these guys unless you know exactly what's wrong and they tell you upfront the cost. If you don't do that you will end up paying ten times as much and your stuff will probably be broken/stolen.

Tom N.

DO NOT use Aramendia unless you are independently wealthy. I called for an "emergency" shower valve repair on a Sat morning with all water shut off to my house. I gave their phone operator the common brand, model, and part # I needed (about $25 online). When the crew arrived, they said they didn't even carry that part. Then they offered to replace the entire valve with a different brand for almost $1000. When I said, "No," they said they could cap it off, which I agreed to so I could turn the water back on. So, they cut the valve's 4 lines, removed it, and soldered a cap on the 2 supply lines. The entire job took approx. 45 minutes, and they charged me $512.00 - AFTER the 10% senior discount. That's more than it costs for round trip air fare from San Antonio, TX to Portsmouth, NH and back.

John S.

New Years weekend , Friday we had plumbing emergency. I called these guys and they came out a few hours later, gave me a price that I thought was high but it was too late to call anyone else so I said ok. After 10 minutes of work and $ 595 they were gone and problem returned in about 5 minutes problem wasn't fixed. I called back and another guy came out Saturday morning worked an hour or so charged another $695 and stepped through my ceiling. Problem was back in a few hours. Finally discovered rats were chewing peck pipes in attic. Caught rats called them back since they had not fixed ceiling as promised. Came out worked 1 hour and 18 minutes and charged another $850. I told them I would pay when ceiling was fixed. The next week I called office that if they didn't get my ceiling fixed I would be using the money owed them to hire some else. Finally got issue resolved. Total cost $2140. Parts were minimal. I figure labor cost for actual time worked was about $750 per hour. These guys slogan is that are "The Good Guys" well in my opinion this not at all true. Would not ever call these guys for anything again.

Ryan T.

They rip you off!!!

They came out to my house and wasted my time. I had a clogged line between my clean out and the city sewage line. They told me that they would snake it for $285 and would not guarantee that it worked. I offered to pay them by the hour after they diagnosed the exact problem and would guarantee their work. They got aggressive in tone and said it is not a negotiation and that I called them. So, I told them to leave.

Another plumber just snaked the line, it took him 5 minutes, and he is charging me $75.00. Which makes more sense being that he traveled 5 miles, total time spent including travel was 20 minutes.

Ann D.

We have used Aramendia on several occasions. Once for AC repair and today (Sunday) for our water heater. Very professional, friendly, and knowledgeable. Cost was more reasonable than any other business I called. If I could give 100 stars, I would!