Aquilina Plumbing and Rooter

Lee N.

I hired Frank a month ago to do a full re-piping of my unit using Aquapex. My multi-floor condo had 4 bathroom sinks, 1 kitchen sink, 1 dishwasher, 1 bathtub, 1 shower, 3 toilets, 1 washer, 1 water heater, and 1 garage fixture.

He was very cordial, friendly, and loves to explain in detail about the pros and cons of his various solutions (e.g. copper vs pex, water softeners vs none, etc). Also, in his estimates, he was very upfront on what to expect from the job (pricing, level of cleanliness, work hours, material used, no patching, etc).

It took him about a week to finish all the work. He did a good job in minimizing the numbers of holes he had to make and made sure everything was nicely setup for the city inspector to examine. The city inspector had no problem with his work. Most importantly, Frank did a really good job in making sure my family had running water everyday during the job.

The only reason I couldn't give him a perfect 5 stars was because there were a few hiccups during the week of work:

1. One of the fittings in the repipe failed after the work was completed, causing some water damage to my ceiling. I had to shut off the main. He came in the next day to redo the fitting.
2. He accidentally broke one of my lamps and was fully upfront about it, letting me know before I even knew. He fully apologized and reimbursed me for the cost.

With the large amount of work that needed to be done, I guess these things couldn't be avoided. Price wise, he's competitive with all the other bids I got (I called 5 other plumbing companies who were either not as informative or way too expensive for the same amount of work).

I waited almost a month to write this review to make sure issue #1 was just a fluke and not a pattern. So far, no problems. I've also noticed that a lot of my fixtures in the house are now able to get hot water a lot faster (Thanks, Frank!)

Considering how honest and friendly he was with me and my family, I would feel comfortable picking Frank to do my next job in the future.

Shannon G.

Frank is the best!

My shower drain clogged completely, and I needed a plumber to come out right away. I called Aqualina, and Frank was so flexible and able to squeeze me in at such late notice. Thank goodness! He was on time, friendly, efficient and competent. I would recommend him to anyone, and will definitely call him again.

Pamela B.

I called with a floor drain issue that could be solved in several different ways. I talked to Frank and after hearing my problem, he advised me that I did not need his services, but rather he gave me a low cost fix that exactly solved the problem. He said ""no charge for the advice"". Wow, how cool a plumber is that. I will never use a different plumber as I know that he can be trusted to have a perfect moral compass and is totally honest. You are free to call my business, Liberty Tax of Marina del Rey, to verify my review - 310-306-2000. Pam

Alana M.

Thank you for your service, Frank!

The night before, our bathroom sink drain decided to completely clog. It had been on its way to this point for a while. The issue with this is that the timing was really bad, although there is NEVER a good time for a clog especially when you only have 1 bathroom sink! And we were headed out of town for Thanksgiving and wanted to get this resolved ASAP!

I woke up early the next morning and called 4 different companies. Nobody called me back except for Aquilina Plumbing! Thank you! Frank called me back in a quick manner and he said he could come by on his way to his first appointment of the day. Wow!

He arrived and brought his electric snake with him. Uh oh! We had a power outage during the night and the power was still out! So, he came in, took a look, and said that he needed the electricity to resolve the problem. I was soooo bummed. He was polite and offered for me to call him if by chance, the power came back on soon. He drove away.

Guess what? The power came on about 5 minutes later and I did indeed call him back! I figured he was near the freeway on his way to his second job and I'd be stuck with my clogged drain until after Thanksgiving. He answered and said he'd come back right away. Such a great kindness!

Sure enough, he came back and unclogged my sink very quickly!! I can't tell you how happy and relieved I was to have the sink operational again! And that I would have peace of mind about it while I was away from home!

Thank you very much, Frank! I really appreciate your professionalism and the willingness to make the second trip back to my house!! I will definitely call on you again when the need arises! And... in this old house, it will!!

Gregg M.

Frank was on time and then very straightforward about what my options were. He was clean and courteous too. Very pleased with the experience and it was a reasonable price to open 2 clogged drains.

Brian L.

Frank and Aquilina plumbing were wonderful to work with from start to finish! Frank did an excellent job diagnosing and fixing all of the issues that I had.

Scott L.

Had a leak in a pipe in the attic. Frank came right out and fixed the problem quickly within 30 mins! Definitely recommend his business!

B F.

I've had Frank out several times & am totally satisfied.He is prompt ,on time, takes time to explain the issue & all the possible choices available .....highly recommend him.

Dan P.

I spoke with Frank who said he'd be out to look at our leaky hot water heater. He did say he was on another job and might be running late. I asked him to please call if that was the case. He didn't show up. I called again. He never called back. We hired Shamrock Plumbing to do the job. They showed up as promised and gave us a good, reasonable bid.

Jenn P.

We had a terrible start to our day with toddlers and a water back up in all our facilities. I called at about 8:30 am and told the operator our situation. Frank called me back in less than 15 minutes and was out within the hour. He got right to work and knew exactly what he was doing and solved our problem right away! The clean out was very affordable and he even offered to come back within a week if it backed up again- at no charge! I don't know any plumbing/rooter service that will do that. He was very personable and a really nice guy. Will definitely use him again. Although nobody ever hopes to have all the drains in their home back up! Lol. Thanks Frank, you saved the day!