Aqueduct Services

Alexis N.

Keeps cancelling appointment with no actual reason. Still awaiting for supervisor to call me to ""reschedule.""

Elizabeth A.

This company has consistent, professional and skilled people. I recommend them for any HAC plumbing work. Chris C was great. Very reliable.

Tom G.

Called over a week ago to book routine service to AC unit. Called today to confirm time they would arrive today and was told that they were not coming. Couldn't rebook till mid July !!

Used them in the past...never again. I'm glad I cancelled my service agreement...

Alex S.

Terrible service! Ryan came to the job to do a simple unclogging. Came up with a bogus claim that he has to dismantle the whole drain in order to unclog, claiming that if for whatever reason while using a snake the p-trap became loose, he would be liable for the gasket. Client told him explicitly not to worry about that and that if that were to happen, client would take responsibility for the damaged gasket. Despite waiving this liability, Ryan refused to offer services that were requested by the client. If the client wants the job done a certain way, the service provider needs to listen to the clients needs and execute in the matter that was requested. He can't claim he has to re-do all new piping, when he is brought over to unclog. Clearly the service provider was looking to make more work for himself. Even thought he was going to get paid the same rate regardless of the task he was doing, he refused to even try to do more elementary tasks that the client asked of him... I will never call these guys for any work whatsoever. Very untrustworthy, and ""corporate"" . Will unnecessarily complicate what ever you need from them, in order to make ""a better bang for the buck"" Waste of $85 - that's their ""dispatch fee"" - unashamed embezzlement.

Richard S.

The dispatch and technician were good/polite. That's the one star. They provided the most outrageous quote. I wanted 2 wide set faucets installed in my bathroom. They quoted $2804 if they supply faucets! $2572 if they use my faucets and their supplied traps. If they use all my material $1416...and oh yeah no guarantee. They had a second scale of pricing (15% discount)if I signed up $6.95 a month for some bogus front of the line/emergency membership. They will basically come out any hour no questions...but at that rate who wouldn't. I believe the technician moonlighted as neurosurgeon for said rates and they would have offered free lobotomy to console the pricing.....wtf!! Btw I had the work done by a licensed plumber (friend of a friend) for $210. This business practice is fine (capitalism's finest) but I only wished they all talked like pirates to at least give you a heads up. Oh yeah cost me $79 dollars for the quote....no lube

Jason T.

Excellent service, excellent planning, products are working properly.
One week since install of brand new Lennox products.
Lennox Signature SLP98 98% AFUE Variable Speed Modulating 70,000 Btuh Natural Gas Furnace With/ Lennox XC21 18
SEER Two Stage Air Conditioner

Derek came out to our home and diagnosed issues with our Furnace and AC units. We knew we had to replace them and he worked with us to find the right products. Furnace was from 1986!
Natalie helped us with proper permits and scheduling, super fast service too! Obviously with the weather getting colder we really wanted to get the project completed.
Bayron and Declan were our install team. They spent 3 days at our home and worked steadily but quietly. The work was excellent and within the expected timeline we had a working Furnace and AC. They explained what work had to be done and any slight adjustments to the plan. They also explained how everything worked and what kinds of maintenance would be required.

Will definitely call again for service and any other plumbing/HVAC needs.

Zachary W.

We used this company before to fix a leaky pipe under our kitchen sink. After they charged us hundreds of dollars to repair not just the pipe but to replace the faucet installation (which we were assured was necessary), I was a bit leery of them. But they were polite, neat and clearly competent so we called them again when the lip on our toilet had deteriorated and we could not flush it, and a faucet handle was stuck. They charged us $89 for a service call and quoted us $1399 (including the service call) which they said represented a $227.85 discount from the standard price. I thought the price was so high in relation to the work that I started calling around to other plumbers, two of who respectively said the price was ""insane"" and ""sounded out line."" Eventually, we got both jobs done for a total of $400--a quarter of the job that Aqueduct quoted.

In looking at Aqueduct's reviews, I have seen a number of complaints about their pricing. Along with my experience, there looks to be here a troubling pattern of potential price gouging. I would think twice about accepting this company's price quotes without getting other opinions. You might very well end up saving a great deal of money.

For the most part, Aqueduct gets good reviews on line, but the customers do not appear to been price sensitive and looked for other quotes to measure the reasonableness of the company's pricing. I simply repeat the troubling reviews without vouching for their truth or falsity but I do think that it is important for anyone using their services to realize that my review is not unique but mirrors others that can be found on line:

(1) On 10/15/18, Jeffrey K. complained on Yelp of ""outrageously high prices"" for a boiler price: $311 to replace a thermocouple, $363 to replace an expansion tank, $299 to vacuum out a gas boiler, $263 to install a wet switch, $1098 to replace a manual pilot light;
(2) On 9/21/18, Maurice L. complained on Yelp of $240 quote snake a drain and complained of ""highway robbery"";
(3) On 5/31/18, Bpa77 A. complained on Yelp that Aqueduct indicated that there were leaks in the air conditioning condenser and air handler coil and that a repair would probably cost $6000. Two other companies come out to look at the issue and find no leaks anywhere. Both companies say the company is ""either incompetent or trying to scam you.""
(4) On 5/30/18, Stanley W. complained on Yelp that the business ""was definitely a rip off.""
(5) On 10/10/21, Bill E. complained on Yelp that Aqueduct tried to tell him that he needed ""an entire new system for $8000"" and that when he pushed back he was told could probably get away with $4000 repairs. He called another company and the problem was fixed in five minutes with no new parts;
(6) On 3/20/17, a reviewer on Angies list said, Aqueduct was ""Extremely expensive, that's all."" They fixed a leaky faucet in the shower and one in the bathtub for $800;
(7) On 1/3/17, a reviewer on Angies list said that Aqueduct wanted to charge $400-$500 to replace a washing machine valve that costs $55 at a plumbing supply store;
(8) On 3/29/16, a reviewer on Angies list said the service was ""great"" and ""My problem was sticker shock;""
(9) On 1/12/16, a reviewer on Angies list said the company replaced a defective part without warranty, but had suggested replacing the whole faucet assembly with a new unit a very high prices up to $800;
(10) On 1/4/16, a reviewer on Angies list said the company's estimate to do the job was five times higher than the company that was ultimately chosen;
(11) On 3/26/16, a review on Angies list said the company's pricing was ""quite high"" and charged $560 to replace a kitchen sink faucet;
(12) On 3/23/16, a reviewer on Angies list complained that the company quoted the replacement of a faucet and drain at more than $2000 and that the customer was able to find the same faucet for half the price quoted on line; and
(13) 1/15/13, a reviewer on Angies list complained that the cost of fixing a toiler and a humidifier was ""way too much.""

Jeffrey Y.

Outrageously high prices. Service plan is a sales pitch you pay for.

I had a water heater and heat exchanger pipe replaced several months ago. Probably overpaid by several hundred dollars on each. I should have shopped around, and that was my mistake. Won't happen again.

I signed up for their service plan because the 10% off the previously mentioned service made it a no-brainer, and the boiler checkout seemed worthwhile for at least the first winter in a new home.

While scheduling the boiler checkup, I also mentioned wanting some estimates for plumbing work. Had to ask at least three times, and then I got tired of the phone tag.

The boiler checkup was almost entirely a sales pitch. If I blindly took their advice, I'd quickly be out one or two thousand dollars for trivial or unnecessary things.

$311 to replace a thermocouple? And a recommendation to change it every year? Crazy. It's a $30 part and you can replace it in 10 minutes if you've done it before.

$363 to replace the expansion tank? Another recommendation to change it yearly, which is especially crazy since they last at least five years. The part is $50 and simply screws in.

$299 to vacuum out the gas boiler and heat exchanger? If that takes longer than 20 minutes, what are you using? A toothbrush?

$263 to install a wet switch? That's a 40 dollar part and trivial install.

$1098 to replace a perfectly functional manual pilot light with electronic spark ignition? Why? These systems are so simple, nothing takes a long time to replace, especially if you don't need to drain any fluids.

All their employees are incredibly neat and friendly, but the prices are a total scam. When I called to cancel my service plan there wasn't even a question as to why. I guess they know.

Maurice L.

$240 to snake a sink drain? That was the quote Aqueduct gave me when they arrived. I offered $150. The worker had to call the boss because he couldn't approve it. Dan, the boss, called me. I said I would pay $150 to snake the drain and if it didn't work we'd figure out something from there. He said he couldn't take $100 off the quote. I paid the visit charge of $80 for no work. If you think $240 is the right price to snake a drain then these are the guys for you. I believe it's highway robbery inflicted on people that don't know better. Find another plumber.

Denise B.

Our A/C died on one of the hottest days in August. Called two service companies, neither which I had used before. The first one I called never called back. So glad I called Aqueduct because they answered the phone and told me they were booked for the day but could come the following afternoon. Actually came mid-morning. Figured out the problem and fixed it, first explaining to us what caused the problem then what they'd do to fix it. Very professional and respectful, cleaning up when they finished. Icing on the cake was they were swwet to our dog.