Aquarius Home Services - Little Canada

Linda S.

I asked Aquarius to inspect my furnace and clean/replace the flame sensor. Was told there was high temperature stress on the heat exchanger, high CO levels, and that it was not safe to run. We discussed replacement, and the technician gave me a quote, however I told him I needed time to do some research. Although I told him I did not want to feel pressured, he said they would be able to install a new furnace the very next day. He phoned a salesperson to introduce us, and I told them both that I did not want to feel pressured.
I got a second inspection, and was assured the furnace was operating properly, and the CO levels are in the safe range. They also said that the flame sensor had not been cleaned, which was the problem I contacted them about.
I do not feel Aquarius was being honest with me about my furnace's condition. My impression is that they were much more interested in selling me a new furnace, rather than addressing the problem I contacted them about. I asked for a refund of the $99 service charge. The salesperson told me he would see what he could do, and would call me back. He never called back.

Sigrid F.

I had Aquarius come out and tune up my old furnace. It was red-tagged and I was connected with their salesperson. I ordered a new furnace from them and they were very good at installing it. However, when installation was done, I was informed by the installers that their manager would need to come by and help widen the filter area, due to the unusual size. It was temporarily taped with shuntape, and I was told that the tape would not be a problem if the manager came by early the next week (this was Friday, November 8th) and installed a wider filter setting. As of today, November 17, I have not heard from any Aquarius manager. I have left two messages asking for responses. I am single parent with a child with special needs, and did not count on this several thousand dollar expense. Wondering where there customer service spirit went? Still sitting with shuntape over the filter area and no idea how dangerous this may be. Alarmed and disappointed by lack of follow through, after initial impressive service.

Mitch V.

This review is regarding the Service Technician Shawn Ross. Within the last 5 years of having a Kinetico Water System I've had a several Technician come out for service. Shawn Ross by far has been the best tech to work with. He is humble, knowledgeable, friendly, patient and very good at explaining the process and problem so that I can understand. Kinetico system are good, but very costly to maintain, and repair. Something to think about before getting one.

I would highly suggest asking for Shawn Ross when possible to be your tech if you have one already or is thinking of getting a system.

Thanks again Shawn!,
Lo

Paul Z.

After 21 years of faithful service our Kenetico water softener ceased ""resin-ating"". Service tech Brad W. arrived from Aquarius on time and after a quick, skillful analysis of the softener explained all our options of repair or replacement with no pressure. 2 hour later our home was ""soft"" again for another 20+ years. Thanks Brad and Aquarius!!

Jeff C.

After some initial miscommunication about the purchase of our house and the system we had, everyone here was awesome in getting us set up for our new house! The response time is great, phone support is timely, and having a live person answer the phone is awesome.
The service request was filled promptly. Enjoyed working with them and look forward to more great experiences!

Ian W.

We have been using Aquarius equipment and services for over six years. Our Kinetico water softening system and reverse osmosis water purification system have been stellar as have their service personnel. And now that they have added inexpensive furnace and air conditioning tuneups and water heater flushing to our services we have consolidated with a team we really trust.

Eric G.

I don't think there is a way to do negative stars, but I would do that if I could. I have had an Aquarius system for 10 years. The first time a technician showed up was today. I had no idea that they would come and look at things for free if you are renting a system. Over the phone, they always made it sound like they would charge you to walk in the door. Furthermore, because the original ""salesman"" or whatever he was was so excited to get the sale and leave, he never explained how to turn of the water the right way, so for 10 years, I have been going through extra work to change the filter. I actually followed the directions they gave me, but they are not correct for my house. It's hard for me to know that when their only ""service call"" in the last 10 years was to get the right credit card info when I changed cards or had an issue with security. When I originally signed up, I thought it would be like Culligan since we are paying around $50 a month, but it ended up being a rip off. I am going to look for another company as soon as I get a chance. They are a garbage company with garbage employees, except for two guys. My advice is to find another company as fast as you can. No amount of money you give them satisfies their greed!

Julie R.

Mike always does a great job and is so thorough in testing our water and making sure everything is working correctly. He is honest, gives us important tips on our system and goes above and beyond to give great service.

Kristi J.

Aquarious has been fair and responsive to the issues that occurred as a result of a failure of the original particulate/mineral filtration system. It was replaced without charge but in combination we have had ongoing issues w the water softener not functioning consistently. It is believed the original failure caused a blockage in the softener valve and they replaced at no charge. Joe (tech) was very accountable to assure the issues were properly resolved without charge. I'm pleased with how fair they have been. Crossing our fingers we never have another issue. These products were recommended by them and had issues w both except reverse osmosis. That is why I gave 4 stars since the quality of the products did not hold up the first time around. FYI, only the reverse osmosis drinking system has been beneficial at reducing nitrates in water since we live in farming community. Filters are expensive to replace at $100 ea/yr.

Chris M.

Fixed the immediate issue, but furnace failed 2 weeks later because the guy rushed the work and didn't do everything he should have.