Aquarius Home Services - Little Canada

Susan A.

I have had issues with this company every time I work with them. I have a service contract, set up an appointment and tech does not come in the promised time frame. DO NOT USE THIS COMPANY!!!!!! Everything is a fight
I would rate a 0 if possible

Also just found out from dispatch that customer service lied to me about checking where my tech is. Dispatch stated they did not ever talk to her.

Technicians are all good... it is Customer Service that is an issue. If tech cannot make the timeframe promised then someone should contact customer and let them know instead of customer having to call in and be told misinformation

Gina S.

3 words that sum up Aquarius/Kinetico: FRAUD, OVERPRICED, INCOMPETENT.

The sales person was extremely convincing regarding their ""amazing"" water softener and reverse osmosis systems. However, it has been nothing but a frustrating disappointment with lackluster follow-up by Aquarius. We had reached out and complained MULTIPLE times about continued hard water in the shower, and upon recently replacing our hot water heater, it was discovered that Aquarius never connected our hot water and we have been showering for years with hard water! The kicker is that they refused to test the water or further investigate aside from staring at the water softener and saying, ""All the water is the same.""

The systems and filters are all proprietary, meaning they can and will charge you OUTRAGEOUS amounts for replacement filters ($450+/3 filters).

If you want to get ripped off, have incompetent technicians install proprietary systems with ridiculously expensive filters, then this is your place! Otherwise, go elsewhere!!!

Mark A.

I needed faucets installed in my bathroom, and the drain for the new sink connected correctly. Less than an hour of time to finish. Work was good; workmen were professional and friendly. They are the only reason for 1 star, otherwise it would be 0.
The cost! $1200. $457 just to install the faucets, which I supplied. They charged $95 for each of the two water supply lines. Yes, check the prices at Menard's or Home Depot - you won't see $95 (i.e. $190 for two lines). By the way, had I not already purchased faucets for $130, they would have charged $2000 for the job. Yes, that means $800 for the faucets. The cost was extraordinarily high and I will never call their number again. If I were you, do not call.

J R.

Scheduled a service appointment for my all home humidifier. The appointment was scheduled out two weeks on their earliest available day. They notified me at 7:00 am that they would be here and no word until after 5 pm that they would not be coming. Very disappointing. Tied up my entire day waiting on a no show. Messed up. Was

Lisa H.

These people are scammers!!! Don't use Aquarius, or Freedom (same company, but they have two numbers for some reason...?)

Our air conditioner went on the fritz on June 3, during the hot weather. Aquarius was quick to come out (June 5). They quoted us $1300 for a repair or $3500 for a new one. Minimum $80 service charge. We were a little suspicious, and luckily waited for a second opinion.

Standard Heating and Air came out three days later and said it was a cut/chewed wire. Service guy Mike stripped the wires and used a wire-nut to reconnect them. Fixed in 30 minutes for $170.

Aquarius/Freedom are crooks!!!

Jamal M.

Do not use this company is my warning. They will make multiple visits to your home with multiple different repair man while they over charge you for every visit. I have had the same problem with my water heater and AC unit with them. they send people out for multiple trips because they can't fix anything the first time and then they over charge me for every visit.

Jon C.

Short version: pricing is deliberately misleading.
Long version: Had a tech out to fix my furnace. Nice enough guy, and he got the furnace working again. However, he told me the part that needed to be replaced would cost $1300 if I were to buy it. I heard him on the phone with the supplier who told him it was $60. I looked it up online and found it for $60 to $120. I asked him about the price again after he got back with it, and he confirmed it would cost me $1300 to ""buy it outright"" - but he'd ""save me about a grand"" by replacing it under warranty - which the part was, and which would be the proper process anyway. I contacted their service department, and was finally sent an invoice. $98 for the service call and $450 for ""REPLACE WARRANTY GAS VALVE."" I asked her what was parts and what was labor. She said the $98 service call was labor, and the $450 was for the part, but she wasn't sure. I told her about the issue with the tech being deceptive, and she told me that she would ""escalate"" my issue. A couple days went by, and then I posted this review. The next day I got a call. Again, I asked for an explanation regarding the invoice. Per the terms of the warranty, I should not have to pay for parts, only labor. This person told me that both charges were labor. I then asked if the part hadn't been under warranty, if I would have been charged $1300 for it. She said that yes, that's the case. Over 2000% markup on parts??!!! That is shady!

Carrie A.

We had the maintenance program for our water filtration system. We'll everytime they come out they mess around with other mechanicals and then they ""need replacement""
I have been told that the last few times. Well this last time the ghetto tech sabotaged my water softner that was older, but worked great. He said it was really bad and needed to be repaired or replaced. Well we said no and he put it back together jacked up, left the floor and walls soaking wet. My utility room was flooded.
I called them back immediately and they were going to send the same guy and I said NO! He freaked me out. Not being judgy, but... just seemed a little sus. So a different tech came out and told us he had put it back together wrong, thus the leaking and flooding. So now my options were to repair the softner for almost $3k, and one year warranty or put a new one in for $5500 for 10 years. Good grief. We did not ask them to touch our water softner. We have had nothing but problems, techs out several times, they have no clue, now to have iron water and staining everything.
It's completely pathetic. They scare you and tell you everything is on the brink, to sell you new crap. We were boozled into a Well tank too, that also leaked and needed a return visit. It's rather frustrating to not have confidence in this service. I now have been told to get the iron out of my water I need to buy a new water heater. Of course they said this. I had no issues and nothing was broken. They were suppose to just replace my water filters and leave salt. Now I have nothing but headaches and my water is Terrible. My utility room is flooded again as we speak, and the tech was just here yesterday, only because the company made me ride another ride on their circus carousel. Ugh.
Stay away from this company. They are not good like they use to be. They sabotage stuff and are never honest. I needed my outdoor water valve shut off looked at, cause it leaked and aquarius said it would cost $400 to fix it. I got another opinion to look at this nightmare they created and he took his wrench and tightened it for me and didn't charge me 1 cent. That's how pathetic this company is. They are crooks! It has cost me 40$ monthly and $9,000 in 6 months. If you want a constant nightmare and them to create issues for you, then call them asap. That's what you will get.

Carrol S.

What great, responsive service! Punctual, informative and very pleasant. Actually, exceptional. Dave was the name of the electrician and frankly it was the best experience I've had. Way to go guys!
PRF

Dave R.

Requested a furnace tune up and was shocked by the predatory and dishonest behavior or this company. Said the HVAC system needed to be replaced when all it needed was a $200 tune up. Worse than that the replacement bid was $7500, more than double the bid of a local company. Don't fall for their low price offers. don't fall for their fear tactics.