Aqua Well & Pump

Jerry M.

I had no water mid afternoon on a Friday. I called several vendors, they didn't sound like they were laughing as they all told the awful reason they couldn't show - mostly sounded like ""It's Friday and we've already opened the beer!""

One guy in a one man shop suggested Aqua Pump so I called. They had a truck on the way from another job and they arrived in about a half an hour.

I had the q&a told them I thought it was pressure switch. After testing, they agreed. With my permission, they replaced a tiny pressure gauge I hated.

All-Done! Right at Miller Time!

Ralph E.

Well I would beware if you wanted to get a quote from these guys.
I needed to get a new well. I received 3 quotes from different sources.
These guys came in the best. First I signed the contract in late June and did not get the well till Early Sept. Took an awful long time. They blamed it on weather but there were plenty of stretches of nice weather. No excuse.
Then when they finally did complete, the sent me a bill for over $1000 more. Again no excuse. They said they had to do more work so it cost more. Then they need a new estimator who knows what they are doing. I could see a couple of hundred off but not $1000.
BEWARE!

Nancy M.

My experience with Aqua Well was horrible. Last December we noticed our water pressure was going down and called Aqua Well to check on the problem. After checking the well they told us it was possible they could clean out the existing well to restore the pressure and if that didn't work they would need to drill a new well. Based on our discussion we agreed that it would be best to wait until spring to do the work. In spring we contacted Aqua Well and set up an appointment. The technician was unable to clean out the existing well and told us a new well needed to be drilled but no one was available until the following week - meaning we would be without water for about a week. I called Jean at Aqua Well and she told me that they don't drill wells (despite that being listed as one of the services they offer on their web site) and the sub-contractors were busy until the following week. I questioned why they would even do this on a Friday if they didn't have the ability to complete the job and Jean told me it was my fault for allowing them to do it on a Friday. She also told me the technician offered to reconnect the well but we refused. I explained to Jean that the tech told us if they reconnected the well, the sludge from trying to bail out the well would cement all of our water fixtures shut and we would have to replace all of them, and her response was ""They did offer and you refused"" - what kind of reputable company would even consider that an offer? Aqua Well then sent us an estimate for a new well at over $15,000. Due to the horrible customer service and the bind they left us in I started calling other companies. One company who used the same sub-contractor to dig the well was about $500 cheaper for just the sub-contractor than Aqua Well. Another company told us that a non critical job should never have been started on a Friday and especially not in spring when all the well drillers were busy with new constructions. Another company asked us why they weren't re-drilling the existing well which I didn't know myself. We decided to use another service provider, they re-drilled the existing well, got us strong water pressure the same day and saved us over $11,000. In all fairness I do need to thank Aqua Well for providing such rude customer service and dragging their feet on completing the job - if they have been professional and able to do the job right away it would have cost us $11,000 more than it did so my sincere thanks them for their horrible service.