Aqua Science

Michael P.

We've used Aqua Science for the last 13 years in two different houses and have nothing but good things to say. They've maintained and replaced R/O systems several times. Always done it quickly for a fair price. No complaints here.

Let D.

Although it took a few days to get back to me so we couldn't not use our water, they sent two techs the next day after speaking with me and they were what I was used to....thorough, attentive, explained what they were doing and took their time to do it well. They even brought over new filters and completely started over with the service.
Customer services goes a long way so one worker should not ruin a company reputation. I am happy that they got back to me and remedied the situation. This is the type of service I have come to know with Aquascience.
Thank you!

Vlad M.

Update: Kirk, a manager at AquaScience came out and helped us with this problem. He was beyond nice and beyond helpful. That was an excellent customer service experience!
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We have used Aqua Science (Pentair) in 2011 and again in 2022 to install a 1000 psi misting system.

Sales and installation experience was overall good. However, after sales support has been a problem. We've been having a small issue with the system where water does not drain properly from the misting line and keeps plugging up one nozzle at the end of the line. I have replaced the same nozzle 5 times. Aqua Science should have installed a drain valve at the end of the line.

We called Aqua Science and spoke to Lisa R., a Customer Service Representative, she kept pushing their start up and shutdown service that we do not need. Lisa was claiming that unless we use them to drain water from the system (something I'm perfectly capable of doing) in Fall and for opening the water spigot in Spring at the cost of $160 each time, Aqua Science will not provide the warranty.

Lisa proceeded to insist that the AeroMist pump we have requires oil change (we had it for 10 months, used it about 30 hours) regardless of how many hours of runtime it had. I have personally forwarded AeroMist pump manual and sent it to Lisa asking her to stop misinforming the customers. Per AeroMist, oil change is required once a year or every 500 run hours.

Lisa scheduled a service appointment to look into our issue, but scheduled it a month and a half from now. That is a half way through the season. Apparently, you can't expect a timely warranty support from Aqua Science.

Having such a poor after sales support, and this company holding their warranty as a carrot to make additional service sales, we will absolutely not use this company again. As a mechanical engineer, I'm perfectly capable of performing basic system maintenance without being a constant source of revenue to Aqua Science.

Michael P.

I recently have my water softener replaced. The technician from Aqua Science was prompt, courteous and efficient Overall it was a great experience and great value.

Robert H.

Aqua Science purchased Pentair in Tucson where I bought my filtration system. I called to see if they would honor the warranty I have. Not only did they say no but they told me they didn't even offer maintenance services. When I asked what should I do, they told me to ""call somebody else"". That would be my advice to you. I did contact Pentair and they sent me all the information I need to keep my system working well.

Richard L.

Pentair's contract repair firm, Work Hard Pools, was responsive, came next day, efficient and effectively communicated and repaired the issues on our pool pump!

Lynn R.

Very happy with our misting system & continued servicing to keep it working perfectly!

Ashkan A.

We previously use Pentair/Aqua Science for our home water conditioning system and heard that they offer high power misters. We decided to use them for backyard high power misters and we were completely surprised by how amazing everything turned out. We got a free estimate/design that was great and installation only took half a day, and was reasonably priced.

This is a commercial grade high power misters which is the same as what you would see at resorts or coffee shops. I highly recommend this company if you want high power misters for your backyard for a hot summer day!

Rental G.

I got a call from Pentair (formerly known as Aqua Science). to schedule filter change on my 4/stage RO unit for 139.95 including membrane filter since I had my unit almost 6 years. I accepted their service. Tech was on time he changed 3 of my filter he exam membrane filter he said no change needed. i Asked to test filtered water with dts meter it was 92 Ppm. He said just flush the water twice it will drop below 10.
After a few days we tested RO water and reading was 25 Ppm. I called back asked them to replace the membrane now they are charging me $99 Just for membrane filter. I said I have membrane filter just send tech to change I have not received any phone call.

Buyers be aware of their not trust worthy of business conduct. Do not let the technician leave unless the water reading in DTS meter is below 10 ppm.

Gary V.

I bought a reverse osmosis system less than a year ago. The water was already tasting funny about 10 months in. We called for service and they set up a day for service and a time window. We waited all day and then at just before 5 they called and stated they could not make it and rescheduled for a day later. The technician showed up, went to replace the filters and then stated he didn't have the correct filters. We wasted two days, don't have good tasting water, and to boot. I received a bill for $278 for service. Well can't say I recommend this company, I'd use one of the other companies that pop up when this company is yelped. By reading the comments this is SOP.