Aqua Plumbing and Heating Co.

Catherine J.

The team at Aqua Plumbing is very responsive, always answering the phone and the plumber called me directly several times. The sewer smell in my bathroom resolved itself before they arrived, likely because I ran water in some infrequently used fixtures. They checked everything out and it all looked good, so I'll just keep an eye on it and call them if the problem returns. Since they are so responsive, prompt, and friendly, I will definitely be contacting Aqua Plumbing if I have any other plumbing concerns!

Diana T.

Came out to check out a situation at our house, efficient, fair and responsive. Recommended us to someone for our appliance issue. Great service.

S L.

I had a good experience with Fred at Aqua Plumbing. I had a plumbing problem. Fred was very responsive. He called me back promptly. Based upon a photo I sent him he was able to give me advice. I really appreciated his help.

Eric R.

These guys are great, very honest, competitive pricing and very responsive which is very hard to get from contractors these days. They will be my go to guys when it come to anything plumping related.

Brian B.

I have used Aqua Plumbing twice now. They are truly excellent, and I would give them more than 5 stars if I could. Both times they were kind and respectful, were highly efficient fixing a complex issue on a single visit (a loud ""whistling"" sound from the water pipes that I learned was due to a defective pressure valve in our house), left no mess at all, and wore a mask (I am writing this review in the middle of the COVID pandemic; hopefully one day this explanation will be needed to understand the mask statement). Their prices are very reasonable, competitive with another plumber I used but with much better service (see my other review). On one of their two visits, they asked me to leave the kitchen sink on to reduce the water pressure, and the faucet nob broke - what timing! They were so kind and offered to even help me install a new faucet for free, and gave me tips on where to buy a faucet, etc. I couldn't take them up on the offer, but was grateful for their explanation of how to install it myself. These guys are just outstanding.

Jim C.

Great job at a fair price replacing my hot water heater.

Tree 1.

I have had great experiences with Aqua plumbing, they are not the company I normally use, but when I have been in a bind with noise from cast iron baseboard, and then with a relief valve from the boiler setting itself off without my regular company understanding it. Don and Eric came out in a time that fit with my schedule and gave me honest and trusted advise that helped to resolve the problem.

Aqua plumbing is honest, trustworthy, and very reasonable priced. Thank you Don and Eric.

P K.

Fantastic company. I got quotes from 3 different plumbing companies, and aqua gave the only fair price for replacing a hose bib. So I went with them and they did a fantastic, clean, and efficient job. I would hire them for any plumbing issues I have in the future.

Caitlin B.

This is a long post ~but~ it's because our issues with AQUA have been dragged out for months and are still unresolved.
We called AQUA about an issue (clogged sidewalk drain). They made an appointment, then did not show up. When we called to find out why they had not shown up, they did not apologize and just said they would come the next day. Again, they did not show up. We called to explain that we couldn't take two full days off from work to wait for them.
The next day, I got a phone call from AQUA that said they were ""outside my house"". They showed up without an appointment or permission. When I told them where the issue was (on the outside of the house), they said they fixed the issue. However, when we came home, the drain was still completely clogged. When we called to explain that they had not fixed the issue, they said they could come and ""try again"".
The second time they came out, they decided they were unable to fix the issue (because the drain had collapsed). Despite not being able to fix our issue, we received a bill for the service stating that they had fixed it.
When we called to say that we should not be charged, we were given the run around.
We have now called every week for two months. We have not ever gotten a call back. We do however, continue to get bills from them (including with late feeds added on), despite the fact that they never completed the work in the first place or ever called us back. Every time we call, the secretary states that she can see we have called every week in the file, but is unable to do anything herself to resolve the issue.

Working with AQUA has literally been a nightmare. Between two no shows, showing up at our home without our permission, charging us for a problem they never fixed, and refusing to call us back while sending bills with ""late fees"", I warn anyone who wants to use this company.

Noelle C.

We were referred to Aqua by our usual plumber, who did not have all the tools needed for the issue. He had spent over an hour working on it, and felt it had to be addressed differently. He said we should tell Aqua this, and what he diagnosed, as he had referred people several times before.
When Aqua arrived, I repeated what my plumber (who is experienced and honest and we have used him many times) had said. The guy scoffed and said he ""doubted it"". (His tone was very condescending. I cant believe he uses that tone with a man) He went to our sink and spent an hour himself before telling us it was just buildup. He said a bio cleaner would fix it and it had a 30 day guarantee. $165. The sink was running when he left.
35 days later, coincidentally enough, our sink is right back where we were when we initially called. We don't have another $165 for that guy to come out and pretend to fix it. I imagine if he would have listened to me about what the other plumber had done and checked it out as requested, we would have a working sink.
They were clean and on time. One star for each of those. But the problem persists, their attitude was lousy, and I feel like we were sold snake oil.