Aqua Plumbing & Air

Barbara W.

I called this company to give them or to get a estimate on a drain in the basement while he talked me into doing more work with finesse clean out on the outside gave Brent a 1545 deposit and thinking about it I decided to go with another option and this is on May 27th at 2022 Brent send me text messages stating that he would put the money back on my card and it's yet to happen this is June 15th and nothing but a run around has been going on so now I'm in the process of filing a small claims against this company if you want a headache this is the one that go to

Gregg J.

What a mess I had a clogged sink and washing machine water backing up They came and made hole in wall, fixed sink pipe and taped wall back up with duct tape and said they would be back to finish job. I wrote a check for over $700 dollars... They forgot to put pipe together under sink so when I turned water on , it came out all over floor. They came to tightened pipe and I never heard from them again. I have called and left messages, no one will call me back . I cannot do wash for fear pipe will burst I am calling Better Business to report them. I have a hole in wall and no idea why they refuse to take my call.

Marisol L.

The """"U"""" in Aqua must stand for """"upcharge."""" I selected Aqua for replacing my hot water heater based on the price they quoted me. I set up the installation and then came the add-ons: 1) Even though they had my address from the start, I got a call the day before they were scheduled to arrive indicating that a $100 City permit fee was due, and that I had to pay it over the phone right then and there; 2) I may need a $100 """"expansion box""""; 3) add a $50 pan (not part of the hot water heater price even though required by code and obviously sized to fit the hot water heater in question); and 4) a surprise $10 """"miscellaneous charge"""" when I'm handed the final bill. When I asked the installer to explain that last item, he shrugged and said """"they make us put that on there."""" I did get one reprieve: noting that I live in a condo (which they also knew from the start), they said the expansion box wouldn't be necessary. So far the new hot water heater is performing, but I have little patience with outfits that quote a low price to get the job and then take advantage of the customer with surprise upcharges.

Mike B.

We had this company come out and service our hot water heater. They replaced two parts on site, were extremely reasonable in price, and the technician was EXTREMELY nice and professional. I would definitely recommend this company, they were also prompt and on time!

Jm P.

I had a plumbing emergency and they were here within an hour. The people answering the phone were very nice and courteous. Very impressed with Angel who came and fixed the problem. Very friendly all around and didn't mind my dog that was barking and wanting to be friends. Would definitely recommend.

David G.

Fixed one leak (shower) just fine. Did not bring a cartridge for my kitchen faucet leak. Tried to do something with it, but just made it much worse. Charged for the time for that , too. I spoke to the office, & they said I should put in a water softener to avoid corrosion & install a new Moen faucet ( they would charge $600 for a faucet that I can buy in Home Depot for $175!!!!!!) They caused the problem & then wanted to charge me big $$ to fix it!!! I'm sure you can do much better elsewhere.

Elizabeth W.

I needed my AC fixed and they returned my call and had a guy out the same day. Very good service. I will call them the next time I need any AC work done.

Valerie K.

In 2018 I contracted Aqua Plumbing to replace the plumbing in a house that I was remodeling. Three years later I have a leak in the master bathroom. I called Aqua Plumbing to help me find the leak and repair it. They sent a Plumber out to repair it. Unfortunately, he could not find where the leak was coming from but he did charge me $379. I feel that they should stand behind their work since I originally paid them several thousand dollars to replace the plumbing in the house. I also had Aqua Plumbing install a backflow valve. They quoted me a price of $610.00 but charged me $819.00. Lesson learned, I not using them again.

Natalie A.

Our 20 year old water heater failed at 8:30 P.M. on a Thursday and flooded our utility room. We called the people we had been using and Monday or Tuesday was the best they could do. We called Aqua on Friday and spoke to Kelly and after a few interactions with my wife and I we were setup for a Saturday install of a new water heater. Come Saturday at 8:41 we get a call from a very pleasant Angela who tells us Aaron is on his way. Aaron was at my home shortly afterwards and did an efficient and professional install of our new heater all the while keeping us informed of what was happening. Very nice man with outstanding customer service skills. Thanks Aqua for helping us out when we really needed you. PJ and Lisa Torres

Karen L.

Shower knob broke at 7pm call requested a tech. The technician gave me a run down of charges he could charge me. I ask him to please just come and help turn off my water. After an hour I called the technician who told me he had not left his house because he was unable to log a call into an iPad. This was so very frustrating as I've been sitting here thinking he was on his way. He was not nice and extremely condescending now 2 hours wasted and I'm waiting on another company to arrive. DO NOT USE THIS COMPANY!