APW Plumbing, Heating & Cooling

Korby L.

Steer clear! Beware! Unprofessional technicians and they commit FRAUD in order to make an extra buck from you. Save yourself time, money and a headache and go somewhere else. On top of my negative experience, when I told them I would be writing a review to reflect what I thought of them and their service, they called me back immediately and offered me $300 dollars refund (on the service I paid for that I didn't actually need) if I would provide them a 5-star review. After much thought, I decided that it wasn't worth the money. I think that you should take any 5-star reviews for APW with a grain of salt.

Among the list of things that were negative with APW:
* With completely normal water pressure readings, they insisted that I needed a pressure regulator valve. They first quoted it at $300. I politely declined. Then the told me that the other repairs would not be covered by the home warranty company if I didn't install this valve. Then it was quoted at $600. Conveniently the same amount that the other repairs (tub spout leaking when shower head engaged) would have cost me if my home warranty didn't cover them.
* The technician visited my house on 2 separate occasions. On both occasions he asked to use the bathroom after he had shut off the water. He took a dump in my bathroom both times and allowed it to fester until he turned the water back on at the end of his visit.
* Upon completing the repairs, there were wrappers and trash from the parts left all over my bathroom.
* The women in the office are also very difficult to work with. The technician is standing in front of you telling you one story and when you call them, they're telling you a different story. Super frustrating.

My experience with APW plumbing was through my home warranty company who assigned me to APW. If you have the same misfortune, call your home warranty company and demand a different plumbing company assignment.

Jennifer F.

APW was sent by my home warranty company. They said that my home warranty company would be more likely to replace my system if I paid for a years worth of service. I did this and instead of fixing my A/C, they sent out a ""comfort specialist"" who tried to sell me a new system. He quoted me $14,000 for a new system. He claimed my home warranty would only contribute $500. He lied to me repeatedly by saying my system was original to the house (1970) and that some of our intake ducts would have to be replaced. The unit and ductwork was from the 90's. He said that my concrete under the system would have to be cleaned and sanitized, etc. I called and got several other quotes for HALF of their quote. Same size system! I have repeatedly asked for my $189 back. I don't want these people to touch my new system. No luck. Up until today, they have been leaving notes for the person who handles the refunds. Today they called to schedule my service and when I told them everything, they said that they never give refunds.

Mike P.

A few thoughts/comments regarding a recent transaction with AWP. I was provided them via my home warranty company - American Home Shield (AMS). AWP was prompt about coming over and providing a thorough quote to replace my hot water heater. Despite having a warranty to cover the cost of replacement, American requires the home owner to cover the costs of any code required items. To my surprise, AWP listed over $700 worth of code requirements. With a $250 HomeShield allowance, this puts me at $450+ out of pocket. The costs AWP provided for the code requirements are grossly overpriced ($314 for an expansion tank - LOL). AHS provided me an allowance to do myself with my own contractor at $875. I can install a new unit with all code requirements for $975. This puts me out of pocket of only $100. I suspect AWP has a racket and are taking advantage of people. Buyer Beware.

Jack M.

This company is one of the biggest scams in the Kansas City area. They have tremendous turn-over with technicians and salespeople because their employees are constantly forced to lie to customers.
Even their Yelp reviews are scams now. Look below at the (2) 5-star ratings they received. Both on the same day from different people, but both are listed as San Francisco. So what are the chances that 2 people from San Francisco both had a Kansas City company run service calls for them for two unrelated issues?? Give me a break.
If you can do yourself 1 favor in your life, don't ever call this company for any plumbing or heating and air service.

Royal J.

I would give them a zero if I could. Even though we no longer use them to service our water softener. They continue to call us. Today they called and told my wife that they HAD to come out and get our water softener... which we own outright... or they could not take us off of their call list. I had been telling my wife for years that they were scammers. Now she believes me.

Joi B.

Our furnace wouldn't come on so we called Our home warranty company the sent out APW the Tech came out, I showed him to the utility room, he looked (with his eyes) at the furnace and said ""why was this not replaced when your new air conditioner was installed in July""? I replied ""because it's only 5 years old...why would we?"" I felt like he just wanted to sell me a new furnace instead of repairing the furnace. Sure enough he said the circuit board was shot, blower was shot blah blah blah and said I needed a new unit $2,200. Then he reported to my home Warranty co that all damage was due to construction damage so they wouldn't cover anything. So my husband called Case heating and cooling......guess what....he said the circuit board was shot BUT it was still under Warranty with Goodman and they are located in Olathe and he would go their and pick it up. It is working great . Don't call APW crooks

Joanne B.

HORRIBLE EXPERIENCE! DO NOT DO BUSINESS WITH THESE PEOPLE. They leave messes, break stuff, lie, and overcharge you. They are rude and incompetent. When you call with a problem it takes forever to get one of their people to even talk to you. They can't keep their story straight. Really bad business.

Jason P.

Our AC went out and we were told to call APW by our home warranty company. We called on Wednesday and they said that some would call us tomorrow. When we did not hear from anyone on Thursday we called them back and they apoligized that they forgot. Finally we received a call and they ""fit us in"" (as if it were our fault they forgot to call us) on Friday. When the tech arrived at our home I explained what was going on with the AC. Before even looking at the inside unit he told me that he through it was the coil and then went into a sales pitch about a new unit and that they could use what the warranty company would pay towards one. We told him that we would really like to hear what the warranty company has to say. We felt like we were in a time share meeting from the moment he walked in. Then he stated that he had to sent the paper work into the office and they would take it from there and it could take 24 hours to process and get warranty approval. All other companies that we used in the passed the tech called the warranty company themselves, got approval in about 3 minutes and then fixed the issue. We called the warranty company and they said that they had not received any information from the tech but were ready to handle it as soon as they called. We called the main office of APW but they said that they only have one person that deals with warranty companies and she is really busy so it would be up to 24 not including the weekend. They were out at 2pm on Friday so we were forced to wait until 2pm on Monday. Through the weekend with no AC and 95+ degrees and high humidity. My family and my dogs were miserable but they did not care. After calling Monday and finding out that they still had not put in the paper work we called APW back and were told that they were submitting it as we were speaking. Once submitted we were then told that APW did not have the part that was needed and it was going to take a couple more days to find it. At this point we were done with them. We fired them and called a company ourselves without the home warranty that we trusted. They came out asap and not only diagnosed the problem but showed us what was wrong. The issue was not the coil as APW told us but was the motor as well as several other parts. APW was more interested in selling me a new system than actually taking care of my family and I as a customer. Not only did they lose all of my business and not only will I never refer anyone to them but I will also vehemently tell people to avoid using them at all. I gave them a 1 star because I can't give them zero.

Carolyn N.

The saga continues. No a/c still. 3rd week waiting for the part to our air conditioner. Over 100 degrees in the house; forced to get 2 portable air conditioners until our's get repaired. My husband has to take off work to be at the house for the technician since they don't come out on weekends or late afternoons. I take that back...after I wrote the first Yelp review, they did come out last Saturday. We still wait. Never again will we allow this company to service our equipment.

Stan M.

This company is very poorly ran. I had a backup sump pump installed by them 2 years ago, and it stopped working after about 4 months. They have had to come out a total of 5 times since then, and have still not solved the problem.
I have called their office 6 times over the past month, and each one of the operators says that they will be calling me back...I have yet to hear from a single person that said they would call me back.