APW Plumbing, Heating & Cooling

Darrel T.

DO NOT!!! Use these guys. My home warranty company sent them out to replace my hot water heater. They said it would cost over $2200 to replace a 40 gallon gas water heater. The parts were marked up a gazillion %. For example a 3/4 ball valve I can pick up for $20 they charge $169. A expansion tank $314 which is $39 at Home Depot. Dielectric union $129 which is $25 at Home Depot and on an on. I asked them if they would work with me on these prices and they said they were already discounted.

Deb L.

Still waiting since July 28th to get a drippy tub faucet fixed. Has claimed for a couple weeks now of ""looking in the warehouse"" to see if the part came in.
I've had to call multiple times to get essentially no where. Don't waste your time!!
Was referred to them through home warranty company.
Definitely would not recommend!

If I could give zero stars, I would.

Oh, and they find the time to service my neighbor across the street, while ignoring me.

Deborah B.

Appreciate the time and work from Jason and the people who worked at my home. The professional manner from start to finish is so appreciated. Thank you.

Bella H.

Still having difficulties with the $12,000 heating and cooling system installed on April 26, 2020. The system is not 90 days old and the coil is freezing solid. First employee, Zack, explained the system is not vented well and is causing the coil to freeze solid. Zack is knowledgeable and very polite and professional. Zack stated he couldn't address the issue and he was informing his supervisor of the problem and the company would be contacting us that day to schedule a service. No call came. Several days later I had to call APW directly.

Jen A.

Beware!! This company is a scam. I was assigned APW by my home warranty company. I was initially pretty excited since I'd had seen them on TV. They came out and immediately started saying I needed this and that and that my home warrenty wouldn't cover unless I paid them. I paid them $350 that day. I had a gut feeling I shouldn't have. They then said parts need to be ordered and they would get back with me. I called them a week later and they ""well forgot to order the parts and would get them ordered right away"". Couple weeks passes so I called them again and ""they said well we couldn't read the part numbers so ""we couldn't order the parts and would call me with next steps"" when they clearly wrote down the items that were needed at my house. They called last week (of course after I had been calling) and said I needed to pay them $1500 directly because my warranty company wouldn't pay for a new furnace. I called the warranty company and they said they should have NEVER asked me for money. All repairs go through them. I started to dig deeper into this company to do if these were practices they had been involved in before and sure enough it was a common compliant! These people aren't trustworthy- they will scam you out of your money and then ignore messages from you! I'm posting pictures of some of the complaints I found online. My initially request was on Nov. 8th and 4 weeks later we still didn't have a working furnace upstairs. Hope my review prevents someone from being taken advantage of.

Jonathan L.

I had a very good experience last night with APW. The technician was very polite and easy work with. He was here under a home warranty. We will see how this goes.

John G.

I just had a horrible experience with APW Plumbing, Heating & Cooling. My mom is covered by a home warranty program and APW was referred to her to investigate a cooling problem with her upstairs A/C unit. On the first visit, the tech found that the filter needed to be changed but clearly didn't inspect the rest of the system because the next week the system still wasn't keeping up with the cooling requirements. So they had to be called out a second time. By this time I'd arrived to help her with other stuff and when the APW tech, Tyler, arrived he looked the system over and recommended that the coils be cleaned, but there was some question as to whether it would be covered by the warranty. Mom immediately called the warranty company, but Tyler said that he couldn't wait for EVEN FOR A COUPLE MINUTES while she worked it out with the warranty company. We had to agree to pay them out of pocket immediately or they wouldn't do the work. So let me get this straight: They were supposed to be here at 1 PM but didn't show up until after 4 PM. So clearly it's OK for us to have to wait OVER THREE HOURS for them to show, but once here, they can't wait for FIVE MINUTES for us to get verification? If we had immediately agreed to pay out of pocket he would have been here to do the work, so it wasn't as if they didn't have the time. They simply chose not to give us the chance to decide how it would get funded.

Tyler said that his manager told him repeatedly not to wait, so this is not a matter that applies just to the tech. This is an issue that is endemic to the company. Unfortunately, I was also told by Tyler on TWO different occasions that I couldn't even talk to the manager. Really??? So I told him to leave and thankfully he did.

The truth here is that we would have paid to have the work done regardless because it needed to be fixed. But the fact that he wouldn't wait for even a couple minutes is a fine example of CUSTOMER NO SERVICE. We can wait hours for them, but under no circumstances can they wait a couple of minutes for us. If you're in KC, I highly suggest that you NOT employ this company.

Rachel M.

APW sucks! I have a home warranty and when I need my plumbing or A/C fixed they are the first to get the work order. Not anymore. I have requested that they never get sent out again. It took over two years to figure out that they don't know what they are doing. Our A/C unit is over 20 years old and it has issues every year we turn it on. It leaks water because it has a bad coil and we didn't find out that it had a bad coil until another A/c company told me. APW replaced a fan on the unit a year prior, but nothing was ever done on the inside unit.

This year it was leaking water again and again APW got the work order...the tech came out Monday and diagnosed the problem of a bad compressor...which was correct as confirmed by the new A/C company but APW tried to tell me that my warranty company probably won't want to replace my unit and that I should consider replacing it out of pocket through them. Oh and they also told me that there would be additional charges just to replace the compressor if I didn't replace my unit.

Lies...1. My warranty will replace my old unit with a brand new one and 2020 Freon compliant and 2. The only out of pocket expense is $875.00 versus $1725 out of pocket quote to only replace the compressor.

The other issue is that APW never submitted the work order to my warranty company. I think the reason the tech never submitted the work order is because I didn't just want to buy a new A/c unit out of pocket and that I wanted to wait to see what the warranty company had to say. I had to call twice and after the second call, I asked for another company to come out and I am so glad that I did.

Kayla W.

Horrible!! Would not recommend!! Wish I could give zero stars.They were sent out from our home warranty. The actual problem would have taken only a few minutes to diagnose, a simple leak under the sink, but the tech was here for awhile going around the house to try and sell us all he could! He said we needed a pressure regulator on our main water line, water softener, and wanted us to fix all of the plumbing instead of the small portion that needed to be replaced, the only thing we asked for! They came out on a Monday and we were suppose to get a call within 48 hrs. Two and a half days later I called, only to be placed on hold serval times spanning a total of 15 minutes only to be told they would call me back. The next morning I called again. Again being told they would call back. A few hours later now of Thursday I've called again since no one has returned my call and they tell me they haven't even submitted to my home warranty, which is what the tech said he was doing while sitting in his car. So we are now at the end of the week and I still have a leaking pipe and I'm out 225$.

Phaedra W.

If your home warranty sends this business to your house DEMAND a different provider. These people are HORRIBLE! They spend all of their time trying to upcharge people and make stuff up that needs to be fixed that doesn't need to be fixed, they're dishonest and have horrible customer service. DO NOT USE THEM!!