Aptos Plumbing

Paul L.

Todd and his crew just finished the work at our house. They made an initial visit to diagnose our issues and provided a reasonable quote on the spot. We then set up a time to do the actual work. On day of, his crew led by Ariel arrived and promptly got to work. The work required for them to go into the crawl space and also dig up some dirt in our front area to put in a new clean out. They kept the mess to a minimal and (just as important) did a good job of cleaning everything up before leaving. Will definitely use again for future plumbing issues.

Noa L.

Bruce and Todd were a pleasure to work with on our replacement Sump Pump project. They came out at no charge to climb under the house and review the drainage situation and old sump pump, and made a very competitive proposal to address the situation. Todd spent a few half hour phone calls with me to explain the problem and their solution. He didn't try to upsell on extra stuff, but was very pragmatic. Finally we scheduled the job and they finished it in 3 days with a big crew, who made sure to keep the jobsite clean and organized. I'd highly recommend Aptos Plumbing and will ask them to help on our next plumbing project.

Robin B.

BUYER BEWARE! Apparently no pride whatsoever in their careless, incompetent work...if ever you can get them to return a call. There were weeks between appts., where we couldn't get a call back and the problem persisted all along. Twice, Ariel said Bruce had called my husband which I couldn't understand since I had placed the call with my contact info. When asked about this, Bruce said he never called my husband and he is too busy to read his texts. Ultimately, Bruce continued to offer lots of know-it-all talk and excuses with little action and no results.
We had received City notification that we had a water leak. It was narrowed down to the instant hot/cold water with RO unit that Aptos Plumbing installed some time ago. So I contacted them to repair it. At a glance, without any thorough investigation, they insisted on arrival that we needed to replace our existing water line with a copper line for $650. But afterward, the City said we still had a water leak. So Bruce of Aptos plumbing then insisted, without any further inspection, that our relatively new kitchen faucet was leaking too and that we needed a new valve on our RO unit as well. Seemed highly unlikely all these unrelated things started leaking simultaneously but Aptos Plumbing adamantly insisted that they did. About $1,000.00 dollars later, we still had the same water leak. Then cowardly Aptos Plumbing permanently stopped returning our calls. (Furthermore, when Aptos Plumbing unnecessarily installed their useless, $650 copper line, they failed to re-seal the opening with spray foam; so the rodents the foam was designed to fend off immediately gained access to our dishwasher and ate through the dishwasher plumbing lines--creating another entirely unnecessary repair expense as a result of Aptos Plumbing's abject incompetence. So, we found a competent plumber that just came over, properly investigated the problem like a professional, and repaired it.

Joyce D.

Fast response and fair price gave me an estimated price based on job description I gave them and it was accurate at the end of job.

Mike S.

The city water utility let me know that I needed to install a check valve on my water main due to pressure fluctuations increasing the risk of backflow ...so I called a few plumbers. Bruce from Aptos Plumbing came out and was very informative about the possible causes of the fluctuations and my install options. He completed the check valve install within an hour and at half the cost of one of the other quotes! In the same time Bruce also helped determine if an unused circulating pump was working properly, and he explained where and how to troubleshoot further if hot water wasn't making its way quickly to different parts of the house. I will be calling these guys in the future if I need more plumbing work. Bruce was experienced, honest, and very helpful.

Ashley T.

Called these guys to get a quote on new sink, disposal and plumbing install. Was able to work with them on a price within my budget and they were able to come out sooner than other folks I had called. Abraham was great to work with, positive attitude and answered all my questions. He did good work, but we did have to ask him to test the disposal before he left, only to find out it had been damaged and needed replacing. No big deal, was an easy reorder and swap for us, but he was great in letting us know the next steps. Also after he left, we found the new plumbing joints hadn't been tightened down all the way and we had major leakage until we hand tightened it down further. Overall, good work and would hire again if needed.

E P.

Tried calling this service multiple times after having done business with them previously, no response. Not even to call back and say I am sorry, we cannot fit you in our schedule. Terrible responsiveness after such a responsive attitude before. Maybe if you can actually get a hold of them...
Customer service though is really half of any business. I am sorry that this is no longer the case. See other reviews that say similar.

Michael G.

Called to have some gas line work done and Bruce came out. He explained everything that needed to be done and what needed to be corrected from previous work. He thoroughly explained the principles behind what needed to be done and why. I totally could see what he was talking about. His demeanor, attitude and knowledge shows he is a professional and that I wasn't just another appointment because he advocated for me. Aptos Plumbing is my go-to now. We are remodeling and definitely feel I have a friend on our team.

Candice J.

Bruce came out and put a new water heater in at my rental. He was polite, quick and efficient. I will deffinantly be using them again. I also spoke with Sabrina in the office, one of the best customer service experiences I've had. I also love that they are local and family owned.

Ron H.

The might be good if they ever show up for the job.
Called about a plugged kitchen drain Friday after Thanksgiving and were very glad to get an appointment between noon and 3pm same day. The plumber never came in the scheduled time.

Called them again and were told the plumber tried to call us. This is not true. My wife and I were both home all day and if for some unforeseen reason we missed his call our answering machine was on and we have caller ID. The office said they would call us back if they needed to reschedule.

Never got the promised call back, so we have a plugged kitchen sink all weekend because they could not fulfill they commitment and bother to show up or call us back.