Appolo Heating

Sally D.

On March 8, 2019 our furnace stopped working so I called Appolo since we have a service contact. The tech who came told me up front
that there was a $178.00 service call to come to the house. He discovered that a switch needed replacing but that he did not have
it on his truck but had one that he could use for a temporary fix.
As he left I gave him a check for the service call plus a $50. deposit on the part.
He assured me that I would not have to pay a second service charge since he did not have the correct part and thus could not complete
the job.
During the week that followed
I called Appolo several times and was told the part had been ordered and that they would call me when it came in. This week I was rather upset that a common switch was not available locally so I called and
asked to speak to the Service Manager and was told he was on vacation. The woman I spoke to was very obliging and put me on hold
and came back and said they could come that afternoon to replace it.
I had a doctor's appt. thus it was not convenient. I found it interesting that no one had called to say the part was in and to schedule an appt.
so she set me up for today 3/21/2019. When I asked the tech where he got the part he said he picked it up at a distributor in Clifton Park.
I find it interesting that it took from 3/8 until 3/21 to get a part in a location not too far from Appolo in Schenectady. What really bothers me is that we had to pay another service charge plus the part and yet
we have no idea what the switch cost as the Work order shows under Work order Items a date of 3/11/2019 (today is 3/21/2019) replace pressure SW $228.00. plus tax of $15.96. What county tax % is used and how much did the part actually cost?
Needless to say I am not happy with our dealings with Appolo. I know you will probably tag our name with a mark but at least I had an opportunity to let you know that some internal housekeeping is necessary at Appolo if you wish to maintain a good reputation.
Sally Duval

Dave R.

DON'T BUY THE ""PRORITY"" SERVICE AGREEMENT - the only priority they have is taking your money. I have had them tune up the furnace and AC a few times and the service was good - got the maintenance agreement because it wasn't much more than two services. However, they really screwed me this time. Bought the maintenance agreement in November and they couldn't get me in until middle of January. Between then, we decided to buy a new house. Apollo told me the agreement couldn't be transferred to the new house because it's different equipment - that wasn't obvious when I signed up for it but I guess it makes sense - however they sold it to me before without ever looking at the furnace of AC so it's also BS. Anyway, I decide to just get the furnace tuned-up for the new owner and at least get some value out of the $200+ I paid. Well...just got a call that they are canceling my appointment (in the middle of the appointment window) and want to reschedule to a time that we will already be gone. They said it can transfer to the new owner (like that helps me) - however the person buying the house works for a heating and cooling company and likely won't use them. So, wasted $200+ on the contract and the morning from work. I will never, ever use them again.

Eric L.

I called for service call on Friday at 5PM. My furnace had a bad ignitor and was replaced. I believe the $435 price to repair was excessive. The retail price on the ignitor is $61.36. The tech was only there 20-25 min. I understand this call was after hours but price qoutes from other heating companies were estimate in $340 range. The company never returned my call to discuss. Consumers be aware. I will no longer do business with this company.

P H.

Apollo installed our HVAC system so I contracted with them for service. The a/c unit is a Goodman and is a piece of crap: the least efficient unit currently on the market. It takes about 30 minutes to cool the house 2* F. The service technician who did the checkup a few months ago said it's working fine so I presume its just undersized. Could be the fault of the builder cutting corners. This is the third year of operation, it's had 2 checkups & had freon added both times. The furnace on the other hand (Also Goodman) works fine & can recover 6* F in 15 minutes. It also sits near the median efficiency wise. Had our service checkup yesterday, no problem.

Catherine I.

an Appolo service call left us with a bill for $600+, a service contract for a NON-WORKING system, and advice further expense would be required to get the system working. Appolo stated unit was obsolete and the coil in the existing unit needed to be replaced ( an additional $2400 job). We looked elsewhere and found a competitor who would replace the entire indoor ahu for $ 2100 with a 10 year warranty and 1 year service contract. we asked Appolo for a refund on 6/27 and received a check for $59 (we which we never agreed to, and find entirely insufficient) six weeks later, only after making numerous follow-up calls, e-mails, and faxes. We believe Appolo's charges were excessive, their demeanor unprofessional, and the tech's primary interest being to sell us a service contract. We would never recommend Appolo to others.

Ted B.

Paid $261 to fix excess condensation from AC. They said it was fixed and 2 days later it's worse that before they came. Would not guarantee no additional service charge to fix the same/original problem they confirmed fixed. STAY AWAY. My address is Saratoga Springs (Not Naperville, IL as I recently moved here)

S H.

I give 1 star only because the techs were friendly. In the middle of December I had appolo come out to clean and tune up my 6 year old furnace. I had purchased a service agreement when I replaced my central air in July. The tech replaced my heat filter and humidifier filter for almost $100. Said everything was cleaned and checked out good. A couple days later I woke up to the inside of my windows being frozen, I called appolo the first thing the office said was there would be a service fee, I said check problem and if nothing they did fine. Same tech came back said he didn't notice there was no way to adjust humidity and the problem was his mistake. The office still insisted on payment.2 weeks later I didn't have heat, a different tech came out, he said the furnace was not cleaned and a $1000 motor was leaking which you noticed the moment you toke the furnace cover off. Luckily he said the motor was covered by warranty but I was charged $180 to submit paperwork.couple days later a 3rd tech had to come back for no heat said the condensation drains were clogged causing the motor to short out from moisture.10 days later back again for same moisture problem but said if it happened again he would custom make a drain and I would be charged. 2 weeks later with the same problem I called the competitor, their tech cleaned all the drains and a month later I've had no problems.

Judy V.

VERY pleased with this company. From the courteous and friendly staff to the very nice and knowledgable techs. Prompt service and a very reasonable price. Have recommened to family and friends and will continue using them! Kudos to a great company!

Elven D.

Appolo installed the Lenox heating and air system in our home 20 years ago and among other issues installed a ""Frankenstein"" Lenox air conditioning system. It seems to be a blend of several Lenox models but the contents don't match any documented system (including the one called out on the nameplate). Perhaps it was the builder. When it came time to replace the furnace last year their sales staff gave my wife the ""little lady"" treatment and came in with a high quote. We wouldn't use them again. Check into other locally rated HVAC companies and one will stand out.

Glenn A.

Just a follow-up to a previous review. I told the owner of of the company that installed my AC system last week that Apollo Heating charged me $140 for the Y4609 universal capacitor that Apollo installed in my old system that had to be replaced. They then refused to take the part back and refund the amount I paid.

Needless to say, he was shocked - he guessed that the capacitor should cost $10-$15, so I looked online and, sure enough, the price was $13.75 (and it could probably be bought for even less, but I didn't look further).

This just reinforces my negative opinion of Apollo Heating in Schenectady, NY. I just wanted to put this out there so people are aware of the way these people do business. I will be contacting the Better Business Bureau about this.