Appolo Heating

Carol D.

NEVER HAVE THE PROPER FILTER FOR MAINTENANCE - AND WATCH THEM LIKE A HAWK TO MAKE SURE THEY PERFORM THE MAINTENANCE YOU REQUESTED. The website says ""Your Appolo Heating service technician or installer will arrive prepared with a truck that is completely stocked with all the necessary tools, equipment and materials to complete the job properly and efficiently. "" We had our new A/C and heating installed in December 2020. Since then, we have had two annual maintenance appointments, first in October 2021 and second in October 2022. Both times, when I scheduled the appointment I advised the scheduler that we did want new filters (which is what Appolo told us to do - tell the scheduler when making the appointment). I was here for the October 2021. The technician arrived without filters and said nothing about them. I had to bring them up. He did not have them on the truck and had to come back that evening with them. If I hadn't brought it up they would not have been changed. My husband was here for the October 2022 appointment. He trusted the tech to perform the work we had requested. New filters were not brought and not installed. My husband assumed they were since we had scheduled for them. My bad for not checking up on them after the fiasco in October 2021. Who would have thought they would do this two years running? This month we had a problem with the A/C not blowing through the ducts, while it was freezing by the blower in the basement. After a service call I learned that the filter was very dirty and restricting airflow, which caused the problem. The filter had NOT been changed in October 2022 as I had requested. As a result of their failure to perform the maintenance we had requested, we had to pay for a service call yesterday. The technician found that they did not even have our filters in stock back at the office. Appolo is ordering them. SO - for the two scheduled annual maintenance appointments we have had since the new furnace and A/C installed, Appolo has failed to bring filters as requested - leading to us having to pay for a service call to learn that they had not brought and installed the new filter in October 2022 as we had requested in advance per their procedure. I do have to say that the technicians who installed the furnace-A/C in December 2020 were very nice, and the technician who was here on 06/02/23 was very nice and also apologetic about the situation. If they hadn't messed up the filters not once, but twice ( in effect, 100% of the scheduled maintenance appointments we have had so far), I'd give them 5 stars. There are other Lennox dealers in this area.

Peter S.

Five stars is well deserved. Our technicians Phil and Kyle were outstanding in everything they did.

Rowland L.

I have had an annual service contract with Appolo Heating for over 5 years now covering my air-conditioning, heating, tankless water heater, gas fireplace, humidifier and UV light sanitizer. While I have never had a breakdown of any equipment, I had one instance on a Christmas eve several years ago where we had heavy snow and a drift covered the exterior fresh air intake and the system shut down. When I discovered the issue and removed the snowdrift and the system didn't start up right away, I called Appolo to see if I could get them to come out the next day. While I was on the phone arranging for a service call, the heater came on and I did not complete the appointment. I mention this because the company was setting up a response on a holiday to address my problem.
I routinely receive a call from Appolo to schedule servicing of my equipment and they accommodate my schedule, call again a day or two in advance to confirm and give me a window of their arrival, and get a call on the day of the appointment letting me know when the service person is on their way. They have always been courteous, thorough, and have kept everything operating as expected. I am very pleased with Appolo and would recommend them to anyone.

Robert H.

Appolo fixed my furnace, and a few weeks later came for a plumbing problem. They were prompt, courteous and fixed each problem at a reasonable price. I won't go to anyone else for plumbing or heating problems. Thanks, guys.