Appleton Campbell

William S.

While we had a fantastic workman, and service was prompt, Appleton Campbell charged us over $700.00 to install a toilet. When I contacted them to discuss how outrageous the charge was, they told me they would have someone call me back...predictably that never happened. Instead I just received a bag of candy and a pen with a note thanking me for being a customer. Glad to see that $700.00 was used appropriately, That will be the last time we go to Appleton Campbell.

***UPDATE*** A representative reached out to me following my posting of this review on Google, Yelp, and Facebook. I have declined to engage them any further despite their offer to work towards a solution. As I noted in my post back to them, we as consumers, are tired of having to waste our time to be treated appropriately vice being exploited. My hope is that this will be a lesson to them and similar companies, that we have reached our limit.

Lisa R.

Over charged by 3 times our normal company. Total sales person rather then plumber. Stay away.

Samantha S.

Fantastic, we had no AC yesterday during one of the hottest days and it was 78 degrees in my house. I had called that morning to see if they had time, we were added to the emergency list, and someone came out within 2 hours of calling. The AC tech did an amazing job diagnosing our unit and called in an electrician from Appleton to finish the work. They also gave us additional options for other work they recommended however, they did not push any of the work just gave us quotes. I think they guys that came out were fantastic and helpful.

Bobbi S.

I have been a loyal customer of Appleton Campbell since 2013. For years, my husband has contended that they are way overpriced and he has continually encouraged me to pursue other options, but I didn't listen. My experience this past year has been very disappointing and insulting. The installment agreement that I have always signed up for was switched to a subscription; they cancelled on me twice in the past two months; today the service technician became contentious, condescending, and defensive when I resisted an obvious upsell; I was not provided with a receipt for service; when I called to request a receipt via email, I was sent a near empty document and when I requested an itemized receipt, I was sent a document where my signature was forged in two places. There are more colorful details to highlight my frustration and disappointment, but ultimately, I do not feel confident that this company offers responsible service at a reasonable price anymore.

Sue W.

I've increased my rating from one star to three stars, but I feel the accurate rating is now 3.5 stars. After extended discussions with Appleton Campbell over a period of three weeks, they refunded the $1203 that they had previously charged me for fixing the leak from the sump pump discharge piping. In the end, they did the right thing.

Diamond G.

I just want to thank this great company for the work performed on my water line. Prince William water department discovered that we had a water leak in the main water line. I called the company and spoke to Ms. April. Within an hour W.T. Settle showed up and right away starting digging for the leak. The leak was not in the location that Prince William'If s plumber stated. W.T. It was just amazing to me that he knew the exact location of this leak... Keep in mind that it was on Saturday and the temperature was in the mid 90 degrees. A few hours later Jayden joined W.T. and they completed the job. This was the best experience that I have encountered with a company is many years. Please give these guys a reward for doing a great job and most importantly caring for the customer.
Many Thanks again
Cecil Cobb
US Army (ret)

Hr Z.

Integrity number one! They care about the customer above making ""the sales deal""; my AC broke down and they were more concerned trying to make sure I got cooling during the last couple of weeks- remember the scorching heat at NoVA? Restoring comfort and safety from heat exhaustion was this company's focus; thus allowing me to stay in my home with temporary cooling; the entire team are top-notch; total professionals! People comes first; company's business ethics displayed such a rare decorum and quality these days! Wishing you only great success with this outstanding organization. Thanks again for taking care of me when needed most!

Avin T.

Please stay away from APPLETON CAMPBELL. They is very professional in ripping and taking the money out of you pocket for work not needed.
My door bell got stuck and keep buzzing and also notice some burning wire smell coming from panel so we have turned off circuit breaker and called APPLETON CAMPBELL to take a look. Technician very much interested to fully replace the electrical panel and get it done in like $5000+ as house is 2004 built and he suggested to replace the complete unit with new one. I just paid him $29 for his diagnosis fee on that day and decided to get second opinion. Next day another certified electrician came, replaced the transformer connected to door bell, put new door bell switch and done. It total cost me $225. Thank god I took second opinion and thank god I did not go with APPLETON CAMPBELL first time (or maybe never again).. So here is my story for house in Culpeper.

Robert C.

Made the mistake of having them come and check my leaky water heater It is under warranty They told me it was a bad expansion tank and charged me $800 to replace. Two months later the leak is back this time the same tech told me the water tank is bad They gave me a quote for 1,796.00 for just labor More than it cost to replace the old tank + labor 5 years ago
Checked with Fairfax plumbing and labor for them is $786.00 checked with a small one guy plumber and he's $950.00 for labor
I will not use Appleton Campbell for anything and will make sure to mention to all my neighbors and friends how out of the world pricing they have

B Z.

I don't normally write reviews unless they are exceptionally good or exceptionally bad. This company is a bunch of gouging crooks. My oil boiler started to have some water under it. After calling Appleton Campbell because they had originally installed the unit in my house and had previously maintained it, a tech came out to inspect it and informed me that my expansion tank was water logged and needed to be replaced. His quote to do the job was $984. He then said that he was not sure if that was going to fix my problem but it definitely had to be done first and if that did not fix my issue this other metal valve would have to be replaced which would cost an additional $2,000-$3,000. I asked him what does changing the expansion tank actually entailed since it just looked like a 5 minute job to release the pressure and unscrew the tank. He proclaimed that the company has a set price for everything no matter how long the job actually takes. I asked him to give me 5 minutes to google the work and saw that the same job ranged from $150-$350, at most less than a 1/3 of the price quoted. I told him that I was not interested in any of his further services, to which he responded ""Good luck finding a reputable company to do it for less!"".

I bought a new expansion tank for $75 and then spent about an hour and a half (which included the time to run to the nearest Home Depot) trying to remove my old expansion tank since it was stuck. Total cost for a pipe wrench and a new tank was just under $100. Time took to do the job was 1.5 hours which at say $200 per hour would be $300 in labor for a total project cost equivalent of $400. Can't believe this company tried to charge me more than twice that amount.

Don't waste your time here, find some other company that will be much more fair with they work and price.