Appleton Campbell

Ay F.

I called company to receive a quote. I got a lot of different communication from different managers which non of their word matched. Lastly I received a call from Sales Manager which introduced himself as a Travis Jackson. I have never received such cheap, unprofessional customer service in my life. Very disappointed that I called them and they are not appreciate customers time and patient. Someone need to reach out to CEO Mike so he can train his employee!

Rachael C.

From start to finish we had a wonderful experience with Appleton Campbell installing a new HVAC system. Huge kudos to Justin and Nicolas who were the epitome of professional. These men were respectful of our home, our time, and making sure to get the job done to high standards. Justin demonstrated a lot of knowledge in his profession and could answer any questions we had. Truly a great experience with these guys.

William A.

Had a leak in the basement ceiling and called them on a Saturday, telling them that it wasn't an emergency and they could come out during regular house the following week. Set up an appointment the following Monday afternoon - I told them I couldn't be there but there would be an adult at the house. They said that someone had to be there that could authorize the amount of the bill...I told them that if it was going to go over $500 then they needed to not do the work and give me a call. They called me on Monday (while I am at work - really hard to talk on the phone as I had to step out during a meeting) and said it would be $490...$10 less than the upper limit I had given them - suspicious...you bet!

Since I didn't have any alternative, I told them to go ahead and to leave an invoice with my (adult) daughter. When I got home, there was no invoice. I asked my daughter where it was, she said they would email it to me. I waited a few days but did not receive an email from them...so I called and asked them for an invoice. What they sent was basically an ""one-liner"" that didn't break down the amount charged (no hourly rate, no parts cost, no visit cost, no taxes...nothing)! So I asked them for a more detailed invoice...and they said they would have someone call me about it. I waited again for a couple of days...and nothing (after calling them again the following day). They finally called me the following Friday and I again asked them for more details on the invoice...the response was that ""this is not how we do our invoices""...so I just went ahead and paid it. But I DO NOT recommend using these guys. Overpriced, in my opinion, and shady in their dealings.

Would have been one star, but they did fix the leak...so there is that.

Pe P.

Very communicative, professional, neat, and through., from the first call, estimate, scheduling, through completion of our auxiliary sump pump.

Laurie H.

From the Customer Service Manager, Melissa Buchanan, who called us knowing we were looking for a new HVAC system, and let us know about special 0% financing, to Reid who came out and educated us on the different systems and possible savings, to Jessica, Jason and Scott who made sure we got the best deal possible, to the installers Jason Williams and Micah, his apprentice, you could not ask for more pleasant, helpful, knowledgeable people! They know their stuff, not just out for a sale. They will be back twice in the next year (for free!) to check out our new system to make sure it is working perfectly. You really need to give this Team a try. They will win you over.

Chandra S.

Worst ever. Avoid them like the plague. I would give them less than 1 star if I could. I needed help with plumbing and electrical repairs. The electrician cancelled the appointment at the time of arrival and said they had to attend another client of theirs (read bigger opportunity). By this time I had waited one week for this appointment. With the plumber, he arrived as promised but gave me a shock with a $1500 quote to replace flaps on my toilet flushes which now other plumbers have said they can do for less than $250. I regret calling this completely unprofessional business and hope others do not make the mistake of calling them for anything.

Laura J.

Our technician went above and beyond in the name of excellent customer service. He helped me with my ceiling issue and I will definitely call this company for any future electrical household needs.

Sharon B.

I was looking for an honest trustworthy plumbing company and I chose Appleton Campbell instead. I was having issues with my water heater accumulating water in the drip pan. I figured out it was the water expansion because of YouTube and my warranty company. I called Appleton Campbell on a recommendation from a neighbor. I spoke to the receptionist and told her that I needed help with my water expansion temp gauge. She was very friendly and informed me that they have a special going for $29 for a service call fee. We made the appointment for the next day for 1230. The representative actually came about an hour early which was a plus. He spent a short time downstairs (maybe 2 minutes) before he informed us that our water heater has a slow leak and it will need to be replaced. He stated that he would write out a couple of repair options for us. The first option--pay $250 annually for 6 years for a maintenance program. I told him we are not planning to be in this home that long. So he went with the second option which was a brand new water heater for $2900 which comes with a 6 year warranty. At this point I was confused because 1. My problem should not cost more than $100 and that's being nice 2. my water heater is 3 years old and has a 10 year warranty. I then informed him that I called for the expansion and asked if he checked that. He answered no. Yes he admitted he didn't even check what I called the company for in the first place. I asked if he could check that first. Well guess what? The pressure was 90 psi and it is suppose to be 60 psi. After he fixed that he STILL proceeded to sell us on a new water heater, which in his words ""we will need sooner or later"". We WILL need it, but not TODAY. So he left out again to ""ask his boss"" what he can do for us. He comes back with $1500 to help with replacing the water heater under our warranty. We told him no and he went on about his way. If you are wondering about our slow leak. A week later and the pan is STILL BONE dry! All we needed was the temp gauge to be adjusted not the $248 maintenance program, not the $2900 new water heater and definitely not the $1500 warranty work. Needless to say we will not trust Appleton Campbell or that neighbor again.

Caitlin H.

If you're looking for a scumbag, misleading, dishonest contractor, this is your guy! He missed his first appointment, did not reschedule. After a week, I asked him if he was still planning to do the work and when. He scheduled for a week later (keep in mind, his words to describe my repair was ""emergency""). When he came, he did not contact REC about a power shut off and instead CUT the security lock on my REC meter. Then he followed up with messages calling names and acting childish. I would avoid him at all costs and will make sure that message is heard loud and clear!

Ruth U.

It has now been over 5 years and the system is running strong. Guess we did not need a new system after all.