Appleton Campbell

Avin T.

Please stay away from APPLETON CAMPBELL. They is very professional in ripping and taking the money out of you pocket for work not needed.
My door bell got stuck and keep buzzing and also notice some burning wire smell coming from panel so we have turned off circuit breaker and called APPLETON CAMPBELL to take a look. Technician very much interested to fully replace the electrical panel and get it done in like $5000+ as house is 2004 built and he suggested to replace the complete unit with new one. I just paid him $29 for his diagnosis fee on that day and decided to get second opinion. Next day another certified electrician came, replaced the transformer connected to door bell, put new door bell switch and done. It total cost me $225. Thank god I took second opinion and thank god I did not go with APPLETON CAMPBELL first time (or maybe never again).. So here is my story for house in Culpeper.

Robert C.

Made the mistake of having them come and check my leaky water heater It is under warranty They told me it was a bad expansion tank and charged me $800 to replace. Two months later the leak is back this time the same tech told me the water tank is bad They gave me a quote for 1,796.00 for just labor More than it cost to replace the old tank + labor 5 years ago
Checked with Fairfax plumbing and labor for them is $786.00 checked with a small one guy plumber and he's $950.00 for labor
I will not use Appleton Campbell for anything and will make sure to mention to all my neighbors and friends how out of the world pricing they have

B Z.

I don't normally write reviews unless they are exceptionally good or exceptionally bad. This company is a bunch of gouging crooks. My oil boiler started to have some water under it. After calling Appleton Campbell because they had originally installed the unit in my house and had previously maintained it, a tech came out to inspect it and informed me that my expansion tank was water logged and needed to be replaced. His quote to do the job was $984. He then said that he was not sure if that was going to fix my problem but it definitely had to be done first and if that did not fix my issue this other metal valve would have to be replaced which would cost an additional $2,000-$3,000. I asked him what does changing the expansion tank actually entailed since it just looked like a 5 minute job to release the pressure and unscrew the tank. He proclaimed that the company has a set price for everything no matter how long the job actually takes. I asked him to give me 5 minutes to google the work and saw that the same job ranged from $150-$350, at most less than a 1/3 of the price quoted. I told him that I was not interested in any of his further services, to which he responded ""Good luck finding a reputable company to do it for less!"".

I bought a new expansion tank for $75 and then spent about an hour and a half (which included the time to run to the nearest Home Depot) trying to remove my old expansion tank since it was stuck. Total cost for a pipe wrench and a new tank was just under $100. Time took to do the job was 1.5 hours which at say $200 per hour would be $300 in labor for a total project cost equivalent of $400. Can't believe this company tried to charge me more than twice that amount.

Don't waste your time here, find some other company that will be much more fair with they work and price.

Sam T.

Another job well done! Carter B from Appleton Campbell just left our house after fixing a broken off shower arm pipe. He didn't have the exact tool he wanted, but said he wanted to try. He worked carefully and his diligence paid off when he was able to remove all of the pieces of our very stuck pipe. The cost to us...priceless!! :) THANK YOU Carter! You are 100% why we trust Appleton Campbell. A+ customer service is always part of the Appleton Campbell package. THANK YOU ALL at Appleton Campbell! Happy Holidays!!

GA A.

I would not recommend Appleton Campbell to anyone.

My A/C unit was not working and I reached out to them for service. They quoted $69 for the diagnostic fee. The tech arrived and told me to start the A/C. He needed to change battery on his tools and went back to his truck. In the meantime, the condenser overheated and stopped. The tech came back and told me to begin diagnosis, he needs to first cool down the condenser by spraying cold water over the condenser and asked for a garden hose. He mentioned the diagnostic does not include charges to cool down the condenser and I would have to pay additional $89. When I refused the tech mentions that he is not here to work for free and should not be expected to cool the condenser. In short, he did not diagnose the problem, but insisted I pay the $69 service fee to come out. He was very unprofessional and rude.

Everyone should save themselves the hassle and look for a different company for A/C repairs.

Jeff P.

They responded quickly to my situation, but when they got here, they attempted to up sell me a new well pressure tank and a new filter. Neither of which I needed. The pressure tank was fine and the filter only needed to be backwashed. They gave me a quote for just under $10, 000. Yes, that's not a typo. 10K for basically 1/2 of a day's work to install a bunch of stuff I don't need. I got a call the next day asking about my experience and I explained it all to the woman on the phone. She was shocked and would relay all of this to management. I was a manager for years, and employees don't try to pull this crap on their own.

Amy F.

DO NOT USE THIS COMPANY!! I have been dealing with contractors for over 20 years and even built my own house and have never--NEVER--written a negative review. The people are SCAMMERS! They refuse any type of even basic itemization (simply material and labor) and had me sign a pad with no information on the verbal agreement saying I would get an emailed copy. Nope. Nothing. Then they broke wires that worked prior to their arrival (admitted ON CAMERA) and NOW they want to send an invoice that is sky-high beyond what is expected. Run. Run away and tell everyone you know. Let my horrible experience save you. You are welcome.

Ay F.

I called company to receive a quote. I got a lot of different communication from different managers which non of their word matched. Lastly I received a call from Sales Manager which introduced himself as a Travis Jackson. I have never received such cheap, unprofessional customer service in my life. Very disappointed that I called them and they are not appreciate customers time and patient. Someone need to reach out to CEO Mike so he can train his employee!

Rachael C.

From start to finish we had a wonderful experience with Appleton Campbell installing a new HVAC system. Huge kudos to Justin and Nicolas who were the epitome of professional. These men were respectful of our home, our time, and making sure to get the job done to high standards. Justin demonstrated a lot of knowledge in his profession and could answer any questions we had. Truly a great experience with these guys.

William A.

Had a leak in the basement ceiling and called them on a Saturday, telling them that it wasn't an emergency and they could come out during regular house the following week. Set up an appointment the following Monday afternoon - I told them I couldn't be there but there would be an adult at the house. They said that someone had to be there that could authorize the amount of the bill...I told them that if it was going to go over $500 then they needed to not do the work and give me a call. They called me on Monday (while I am at work - really hard to talk on the phone as I had to step out during a meeting) and said it would be $490...$10 less than the upper limit I had given them - suspicious...you bet!

Since I didn't have any alternative, I told them to go ahead and to leave an invoice with my (adult) daughter. When I got home, there was no invoice. I asked my daughter where it was, she said they would email it to me. I waited a few days but did not receive an email from them...so I called and asked them for an invoice. What they sent was basically an ""one-liner"" that didn't break down the amount charged (no hourly rate, no parts cost, no visit cost, no taxes...nothing)! So I asked them for a more detailed invoice...and they said they would have someone call me about it. I waited again for a couple of days...and nothing (after calling them again the following day). They finally called me the following Friday and I again asked them for more details on the invoice...the response was that ""this is not how we do our invoices""...so I just went ahead and paid it. But I DO NOT recommend using these guys. Overpriced, in my opinion, and shady in their dealings.

Would have been one star, but they did fix the leak...so there is that.