Applause Plumbing and Heating

Kimara L.

Was having continual problems with my old furnace and hired Applause for the job. John assured me that my system would be fully operational and that he would stand by his work. The system was installed in Nov of 2020 - brand new furnace and piping overhead- new zone valves and bleeders - I reiterated the importance of not having a system that would fail every year since this is what I had been previously experiencing. Again, he convinced me that he had given me thee best option.

He took his time with the installation and I finally had heat running.

Well it took 1 year and one of the One valves failed. he came expecting payment for switching it out saying that I had to pay for his time.

As a result of the zone valve breaking, my pipes froze. there was some water damage and he finally comes after some coercion expecting payment. Telling me that he only warranted his labor for year. Here it was January the following year - 2 mos following.

I paid him top dollar and I was expecting top dollar service. Not for him to try and get money from me for broken parts that HE installed. And for a failure, I would expect that he would've been willing to fix.

Bottom line is he was only after the quote/money. Once the installation was complete, he could care less about any issues that would surface.

I would never use Applause again.

I have a system under warranty that's not really under warranty. Had to pay another plumber to address the frozen pipe that the faulty valve created.

Left bleeder on during initial installation causing water damage to 2nd floor ceiling. Walked away like it wasn't an issue.

Derrick F.

Called John around 8:30 on a Friday morning. Second floor toilet and shower weren't draining properly. John was here before 10am. He was polite and easy to speak with. He explained everything he did very clearly. Ultimately, it took a power auger with a 2"" bit to push through a piece of tile in the main line leftover from a contractor remodel a few months back. John was great throughout. Solved the problem and charged a fair price. Very happy with his service. Highly recommend.