Apollo Plumbing, Heating & Air Conditioning - WA

Megan ..

We heard a mystery drip sound coming from a wall of our finished basement and had Apollo Plumbing come out to diagnose and fix it since we had worked with them in the past. Someone called to schedule our appointment within a half hour of my sending a message via their website. Nate was friendly and knowledgeable and diagnosed the issue as a drip in the exterior hose bib on the same wall. We were all relieved that the drip was not indoors and causing damage and I'm grateful for this peace of mind.

While the service experience was good, the bad taste in my mouth and the ""just OK"" review are about price. I found out from my spouse after the fact that we were charged nearly $900 to replace the single hose bib -- much, much more than what I had expected based on the scale of the project, the time spent, and the relative costs of the work they've done for us in the past.

I appreciated the service experience, but I will think twice before going with Apollo again without getting alternate quotes first.

Jennifer R.

He was very knowledgeable. I had another company come out and they said it was the motor on my furnace and it was going to cost $1500. Apollo came out and said it was the compressor and it only cost $500

M H.

I had a bathroom vanity that was clogged in a basement bathroom in my house. My girlfriend's niece lives in our basement and that is her bathroom. Apollo plumbing was offering a clogged drain ""special"" for $69 (I think that was the price). I called asked about the special, asked a few clarifying questions (like will there be any additional charges, availability, etc). We scheduled for them to come out in a few days.

First, they called the morning they were supposed to show and had to reschedule, which I was ok with - however they wanted an open ended schedule for the day. I explained that I needed a more firm schedule as I have someone living in that space. So, Apollo informs me that since it's ""rental"" the ""special"" doesn't apply and it will now cost significantly more. I was able to convince them that yes, the niece pays a modest amount in rent, but it's not a ""rental"".

Second, the plumber shows up and of course asks if I have used any clog cleaner, which I had. He immediately goes into a tirade about how bad those are and how they normally charge extra when those are used.....Then, gives me three choices 1.) I can get the ""special"", with absolutely no guarantee that the drain will stay unclogged. 2.) I can buy their enzymes for another $60 (maybe $80), in addition to them snaking the drain, which come with a two month (I think, can't remember exact timeline) guarantee; or 3.) For about $400 they will jet the line and give a six month guarantee.

From start to finish it just felt like they were playing me.

Laurel P.

I had 2 toilets and 2 valves replaced. Michael was great and left e nice and clean. I was very happy with the service.

Amy D.

I received two other quotes for the entire plumbing and sewer project and then contacted Apollo and was given a much cheaper bid. The highest bid was $7750. The next bid was $6200 and their bid was under $5000. I had them review the two bids I had received to make sure we were talking about the same scope of project and they said they were. They then did half the project and charged me approximately $5000 and then gave me a quote for a second project of another $5000 leading me to believe that the entire project would be under $5000. They are very difficult to get a hold of and schedule you will be disappointed and remember don't always go with the cheapest quote sometimes they are dishonest.

Andrew M.

Needed main sewer cleaning as it was completely blocked. Eulisese, Eli and Chad did a great job and also ran a scope thru the pipe (at no additional cost) to check the condition of the main sewer line.

The guys worked hard, were professional and really nice to talk to.

Will definitely join their maintenance plan when I get paid.

Lori K.

The service performed was satisfactory and the plumbers were kind and professional during the repair or 2 broken pipes. I asked for a quote for a complete pipe replacement throughout the house, and the quote was competitive, but inaccurate. It included items that we did not have. 1 bar sink that doesn't exist; 4 lavatory sinks, we have 2; 3 toilets, we have only 2, and a utility sink that again doesn't exist in our home. Yes I showed him where everything was. Nice service for an emergency repair that was really stressful for us, but I don't think we would like to use them for anything else with this level of accuracy on the quote.

Alexis B.

I scheduled an appointment and it was cancelled due to an emergency and then I was not able to get on the calendar again within a reasonable time to address my emergency. I found a different company that was able to come out the same day.

Connie V.

These guys are reasonably priced, and book within a reasonable time. Bryan replaced a kitchen faucet that a previous plumber frim a contractor installed and never worked properly. He trouble shooted, fixed it, and was polite. Sort of novel these days it seems. I also used this company to snake out the kitchen drain after the kitchen remodel when we saw the cut out pioe was almost totally occluded. Saved me years of grief i think. One of the contractors said they wouldnt gouge me on price and it's true. Havent noticed any lower quality in work.. just lower price.

Jiajun Y.

Avoid if you can. Apollo will over charge 3-5X the market rate.
I will not do business with this company again.