Apollo Plumbing, Heating & Air Conditioning - WA

Rod R.

I would like to leave two reviews 1. Will Hampshire inspected and serviced our heating/AC. He arrived on time and explained what he was going to do. When he finished he explained the results.
2. Keith Sanders arrived on time. He flushed our water heater, and inspected all the sinks/ showers and pluming when he was done he explained the results.

Both technicians treated us like we were family, not just a customer. We are very pleased with Apollo and all of their employers are great!!

Sincerely,
Rod and Karin

Valerie S.

Our service person did an outstanding job! He found a tiny leak in our A/C in the attic, thank goodness!

He repaired it and we had a very ""COOL"" summer.

Nathan J.

Came over to do an estimate. Gave us a bunch of things to do. They would not give us an itemized receipt. The response was a restaurant doesn't do that. Yes they do. They give you an itemized receipt at a restaurant. They just wanted us to not question all the crazy add ons. Not trustworthy. Stay away.

Damon L.

July 18, 2024 update:
I was genuinely surprised this morning when a tech from Apollo called and said they wanted to come back out and take a second look at the AC unit (it's 27 years old). The tech came out and replaced a part, and now the old grampa is up and running again. I'm happy about that for sure and feel like it took my writing an epic bad review to get that kind of service -- which still kind of sucks. I'll upgrade my review from 1-star, to 3-stars. $297 repair is still better than $7,000 replacement. We'll see how long the old AC holds up... very likely it will still need to be replaced eventually.

July 17, 2024 update:
In regard to the owner's response below: Everything they said is true. However, the ""Friends & Family"" service is a little more than a fancy word sham in the context of this: I need a $7,000 repair. You charge me between $7,772 and 7,857 but then ""discount it 10%"" as a Friend putting the price at the market rate of about $7,000. So that's pretty scammy.

The $1,065.65 charge from last month for ""the part"" was for 1-3 lbs. of ""liquid gold"": discontinued R-22 refrigerant, which I could go buy right now for $37/lb. So, yeah, again I feel ripped off on both ends of this deal.

Couple that with the back and forth on the phone, via email, and even trying to get an estimator (not a tech), out here was like pulling #$!^ teeth.

The Service Contract has very little value to me now and ended up leaving me feeling like a fool for having fallen for the pitch. The service response was lackluster and verged on rude. Not a discount at all and I feel ripped off now...

Their followup is contextually offensive as well implying I was confused by their failure to fully indicate true pricing. Their inclusion of extra optional fees simply shouldn't be in an estimate. Their phrasing of top quality service is really lip service since they have yet to offer me any service. When I pay for a service, I expect value and am more than willing to pay for it. As it stands, I feel like I paid a thousand dollars to a professional scammer.

So, I reiterate... BUYER BEWARE.

Original Review:
On the surface, these folks put on a very ""how can I make your day better"" kind of vibe. Once you need a larger repair its back to business as usual. Sure, they are a larger company, and provide lots of services, and do a decent job but I've got a very sour taste in my mouth after a $1,000+ service just over a month ago which didn't fix the problem. We have an older AC unit that now needs replacement. I was hoping for some kindness, compassion, and some sort of accommodation for the fact that I signed up for their ""Friends & Family"" service contract when I had the repair done in June. Nope. Just regular old ""We're competitive in the marketplace"" kind of pricing with any consideration whatsoever for my being a ""Member"" - no priority service at all, no consideration of the fact that I've already paid for the initial fix. I had to call repeatedly to get the right kind of followup estimate, and a bunch of back and forth over a week over email to get a virtual slap in the face.

They are very pushy about their ""Friends & Family"" plan every time they visit. They cite a 10% discount, and priority service. I got none of that, as a matter of fact, I had to ask them to review their quote - reminding them that I've paid a thousand bucks, on the exact unit that needs replacement. They also added a hidden ""financing fee"" into the estimate (we wouldn't have financed), so all in all there is ZERO BENEFIT to being a member since they said this:

""We bid jobs in its entirety. We do not line item bid. The Estimate is for equipment, labor and permits. We are competitive in the market with our prices. The price you received is a fair price for this application to enhance your home.""

Buyer beware.

Andrew O.

Apollo came to my house to see why my A/C unit wasn't working right.
They couldn't tell me why it wasn't working because they weren't able to test anything electrical. Then they proceeded to charge me $129. Turns out the reason they couldn't diagnose fully is because they don't have the license in WA to test them.
This is fraudulent practice! I contacted Apollo to complain, but its been radio silence. I will be contacting BBB.

Dan H.

Each time I have had service tech come to my house. They have been great easy to talk to professional and very informative. Great company so far to work with.

Adrian V.

Same day fast, friendly, knowledgeable service from Tristan. Thank you...............

Keith G.

Absolutely great service. Tristan, our technician was thorough and conscientious. he took the time thoroughly explain to us what are future needs may be. I appreciate especially the level of trust and honesty he presented. We purchased the premium level service plan Extremely grateful we did. It's been an absolutely great value. I would highly recommend Apollo and Tristan anyone.

Matthew R.

Thanks for the quick and easy HVAC maintanance visit today! Nick was great, thorough and friendly. I love the quarterly maintenance plan, reminders and easy scheduling. Thanks for making home maintenance that much easier.

Oggie B.

Project was a replacement of an expansion tank for a 50G water heater. The quote the plumber gave me was over $900 !! This is very high. I declined and had to pay $75+tax of ""consultation fee"". Will not be using Apollo again.

P.S. I have now obtained bids from 3 other plumbing companies for replacing an expansion tank with brass fittings - all bids are below $400! This shows you how inflated Apollo's price is. They DO NOT give free estimates; instead you have to pay $75 consultation fee so someone can stop by and give you an inflated price in person. Do not fall for this trap and call a company that can give you a free estimate.