Apollo Plumbing, Heating & Air Conditioning - OR

Gaabriel B.

My partner hired someone else before I could talk to Apollo but they responded to my call for a plumber very quickly, politely and with plenty of info and I'll remember them in the future.

Clay J.

Whatever you do not sign up for their reoccurring service. $200 to cancel!
Will not be using them again

Jonn F.

We had a major water leak occur while out of town. Our neighbor first reported it and was able to go out to our main and turn off the water. We asked a friend with plumbing background but not licensed if they could diagnose the problem. He indicated he could tell the leak was near the main line because when the main turned on they immediately could see water bubbling up from the ground and filling the main box but wasn't sure without digging it up. Because we knew he wasn't licensed we called a number of plumbers listed on Yelp.

Apollo was the first one to respond over the weekend with someone available the following Tuesday to head out. From our ring camera we could see Apollo show up, took a few photos and then sat in there truck and wrote up a few estimates. Never did it appear they try and do any real investigative work. I was informed by the tech Jordy that because water takes path of least resistance and was underground they had no idea where the leak may be (though I provided the information from our non licensed plumber friend that it most likely was within a foot of two of the main. He went on to give me the following quotes.

1.) $3727 including residential leak detection AND if we signed up for a monthly membership of $19.99 required for one year (or $199 for early cancellation)

2.)$5700 for not performing leak detection AND if we signed up for a monthly membership of $19.99 required monthly for one year (or $199 early cancellation) for one M off pvc repair with the risk it could be more if they didn't find it within the one M.

3.) $10,147 for replacing the water line from the meter to the house. The wire indicates my crawl space was flooded with water however they never inspected our crawl space.

I was then charged $75 for the visit and quotes in which I was given no additional information than I had already given.

Because I was out of town and couldn't dig up the line myself I chose to hire my own leak detection agency which cost approximately $350. They found the leak within minutes which essentially was a foot away where the irrigation and house line T'd. The leak detection even had the line dug up and exposed in fifteen minutes based on the water bubbling and filling the box so quickly.

From there I hired another plumber who replaced the T and got water back on with less than sam hours work. Total cost was less than $900 (with Leah detection and plumber work. That means Apollo was nearly $3000 over what it should have been quoted or nearly 4x more.

I am disappointed with Apollo for charging $75 for their consultation, not providing any additional info to the situation and trying to gouge us. It really felt as if they were trying to use the circumstances of us being out of town to take advantage of the situation and going as far as making up or crawl space has been flooded.

Wendy E.

Absolute scammers!! Needed a garbage disposal replaced and a small bathroom faucet replaced and the first words out of the plumbers mouth was him asking if we wanted a 'membership'. Then went on to quote 1500!!!! (The parts were 250. ) We paid the 75 bucks for him to try to scam us and will never call them again. Beware everyone!

Grace G.

great experience and I especially appreciated the thoroughness of the agent's review of my present system and what my options were. the offer was the most competitive of four bids.

Mayra M.

Akasha is an excellent Apollo employee!! Service is always on point. Would recommend, 10/10!

Charlie T.

I just had my the pipes on my water heater replaced due to corrosion on the pipes. I called a few places and Apollo was the first to respond and have someone come out to take a look at it. The representative, Michael T, was super professional and also very efficient at addressing the situation and offering a solution. He was able to take care of the pipes immediately and save me a ton of time and also money from what problems may occur if not taken care of. I'm glad that Apollo was able to help with my situation and made the process pretty smooth.

Laura B.

Eli came to clean out a storm drain and did a great job. Turns out there are roots in the drain so we discussed options for how to proceed. Eli was fair and pragmatic.

Tamara W.

Very poor customer service and scheduling. They came out a few months ago and gave us a quote. We decided to wait a while since the quote was very high and it wasn't an emergency, being a bathroom we don't use much. We needed to get the job done, due to company coming and had it scheduled for today between 8 and 12. When I didn't get a confirmation call, I decided to call just after 8 and was told I wasn't on the schedule and that they wouldn't have scheduled since I hadn't signed the contract. Basically said I was lying. I gave her the date that I called and suggested they listen to my call since they are all recorded. The day I decided to schedule, I called and was told her computer was acting up and the other two were on phone calls and that as soon as they were off the phone, she would have them call me to schedule. Nobody called and I ended up calling back the next day to be told that that was weird and they would never not return a call. That should have been a red flag. I should have read reviews to begin with and not wasted my time with this company.

Greg I.

Have been using Apollo for several years and had good service. Had them come last week to replace a valve cartridge and trim kit/spout in the same bathroom. Was expecting maybe 200.00 to 300.00. Well apparently they have changed their pricing model from hourly to per job. Imagine my shock when he quoted me 1000.00 for what was about 30-45 minute job. If you want quality work and aren't worried about price or even ethical business pricing... Then Apollo is your plumber. Unfortunately they have lost me as a customer.