Apollo Plumbing and Rooter

J P.

Do not use this service. They charged us 100 to come out to inspect the problem and left without fixing it. They said they're not capable of fixing it and left but still charged us 100. They are incompetent and unprofessional.

Gary S.

My mother-in-law had a dripping hose bib on her balcony, and my sister-in-law called Apollo to come out and fix it. The only thing they did was to replace the hose bib and they charged her close to 500., which is a ridiculous amount for this work. She is on a fixed income and was very upset with the cost. Not sure if they possibly charged more because she lives in Lake Forest Park, but again, this cost was way too high.

Robert S.

Called to schedule a plumber to come out and replace cartridge on 2 showers, the 2 stars are for scheduling and promptness, brand name of fixtures was Moen. tech checked shower head and confirmed cartridges needed replacement. Tech went to his van to call for advice, came back 1/2 hour later and said they cannot find parts and to try Moen. Stated they could update shower fixtures and would need to go thru drywall and I would need to remove fireplace in master for access to replace all fixtures and could run around 11,000 . Told Tech to send a bid, tech called back later and suggested I remodel bathroom would save more by doing this, I asked him to send bid anyway. Got ahold of Moen and they are sending parts free of charge. Have not received any bid, cost $109 for not much advice, I will try Aurora plumbing once I have parts, and I think I will have this fixed for under $500 (I hope)

Matt M.

READ THE OTHER REVIEWS, STAY AWAY

They charge top dollar for very poor service. Do yourself a favor and stay away. I paid $1200 to clear my lines, received minimal service, and the problem came back within a week.

I had them clear out a blocked sewer main at my house. This has been a problem I've dealt with in the past and I previously used two of their competitors, who both did a much better job in comparison to what I received from Apollo.

First they charge a $100 minimum trip charge. They then charged me $350 to remove/reinstall my toilet because my sewer cleanout was ""inaccessible"" - The cleanout is 6' away from the entrance to my crawlspace and my crawlspace is over 3' tall in height. The two other sewer cleaning companies that came to my house both actually commented on how nice it was that my cleanout is easily accessible. Also, Apollo's installers also did not caulk my toilet back in place like it was before they removed it. They then charged me another $650 claiming that they ""pushed the blockage down""

The diagnosis was a pipe transition in my yard causing tissue to accumulate over time. I was already aware of this issue and had actually informed the plumbers of it when they got there. I asked about how the transition looked to them as the previous 2 companies said it could cause issues from time to time but did not warrant a replacement. Apollo's plumber agreed, it could cause problems over time but it should be good for a while but suggested getting it jetted out every year. That was all fine with me.

The problem came then back a week later, which has never happened with the two other companies I used in the past. It's been over a year both times I've had this work done.

They also do not provide video footage, which again, is an industry standard service that should be provided. They do not carry that equipment and will not provide the footage unless you request it, they will also charge you extra in addition to the $1,200 you are already paying. I paid less through their competitors and received video footage from both of them, without asking.

I spoke to their office about my problem and was told the problem came back due to the transition I have in my yard. There is truth to this transition causing accumulation over a long time, but had they done what I paid for, there is absolutely no way that my 4"" pipe, that was allegedly cleared, got backed up in less than a week. The house wasn't even occupied that entire week.

I work as a general contractor and know how to spot outfits like this. I had a feeling I was being taken for a ride but went with them out of necessity.

Warren S.

I have to say this was the single most deceitful business I have ever experienced. A simple garage hose bib repar due to last winter's freeze. $1200+ estimate seemed a bit high but wasn't going to waste my $100 estimate fee so I ok'd the repair. As they were finishing up, I connected my outdoor hose reel and waiting for them to give me the go ahead to test. I turn it on and immediately discovered that there was another leak up the line. They repaired the line and it added $150 extra to the cost so, oh well I guess. After the 2nd test it appeared to be fine, however listening with ear to dry wall they said it sounds like there could be another leak and packed up their stuff and left as it was past 5pm and they didn't appear to want to keep working. Just said it appears to be holding. So overnight the leak become noticeable with puddles of water on the garage and soaked drywall. I called the dispatch number explaining they would need to follow up on what they anticipated would be another leak. And that the service call $100 should not apply and the lady on the other agreed. Once they got back here and gave me estimate for the fix of the leak which was identifical to first leak the fixed for only $150, this leak was going to cost over $600. I refused and asked why the same exact repair would be $450 more and couldn't really get an acceptable answer, I declined the cost of repair. Then I was handed the $100 service call fee that I was told was going to be waived because they had just been out the day before and pretty knew what the problem was already. I blasted into Mr. Zac H with some choice and colorful words after which he responded with the ""best I can do according to manager is $495."" So apparently they change their pricing on a day to day basis, 2 identical repairs to the same line $150 one day and $495 the next. And those leak repairs took less than 25 minutes each, so when they came back and tried to shove an over $600 repair up my @$$, which i negotiated to $495, it look 20-25 minutes to fix so that indicates to me a relatively quick, and less than expensive fix. So close to $2000 later and my house in their rear view mirror I can safely say this is the most blatantly crooked business I have ever encountered.

Thomas B.

Stay away from these people. I'm not going into details. Just look elsewhere for a plumber.

Jill C.

I give it two stars only because Diego was a very nice and professional guy.
I never would have used this business if I'd read the reviews. We had a burst pipe in the wall and were in need of plumber quickly. They were there for less than two ours and the charge was $1,500. I don't see how they can condone charging that. We had a very honest plumber in the past, who worked solo, but he has been out of touch for some time now.

Asraful A.

NEVER EVER use this company for your plumbing needs. RIDICULOUSLY EXPENSIVE!! They charged me ~$1400 for replacing water pressure reducer valve. A quick online search shows $300-$400. The valve itself costs about $170 at Home Depot. I should have just pay the $99 come in fee to asses water leak and send them back.

Jon S.

Ridiculously expensive! I called Apollo because my sewer line was clogged. They sent a plumber who did nothing more than LOOK at the toilet to confirm that it was clogged so I was charged $99 for him to tell me something I already knew. When he told me that Apollo charges $350 to remove and reset a toilet I was was astounded because I can do that in 15-20 minutes. His estimate to run a 75' snake down the line was $1400 but if he needed a longer snake, a hydro jet, or a camera it would be substantially more so I sent him packing. I rented a 100' auto feed snake at Home Depot for $75 and cleared the drain in less than an hour.

Imran M.

Apollo plumbing just replaced a lawn faucet and charged me $800. After they left, I googled and see that the average price is 175 .. ranging from 100-300. They just looted me. The plumber finished the job in less than 1hour, that explains how simple the job was. Never again. I strongly suggest to stay away from them