Apollo Heating Air & Plumbing

Greg A.

Called to make an appointment. Booked it for June 6. Called to confirm and they didn't have the appointment. ok I just have had he wrong company I thought to myself. They immediately called me back to say they had a new system and some apts weren't transferring and they would be there between 8-12 ok cool I can deal with that.

I get a text msg (picture attached) the night before saying they would be there between 10-1130. Cool! Narrowed down time.

Strike one: they're not there by 1140. I call the main office and they said he's finishing up with another appointment.

Strike two: I say ok will be be here by noon? I got a text last night saying he would be here by 1130! No they said. The system is sending them out and shouldn't be. Your window goes til 1230. By 1 I asked ? They can't confirm and asked if I can reschedule. No thanks. If your company can't keep on schedule and has a messed system that says all I need to know about your service.your time is money. So is mine and I'll be giving mine to a company that has working scheduling systems and technicians who keep their time slots.

Strike 3 Apollo. You're out.

David H.

Excellent experience replacing both furnace and AC units. Everything was professional. Installers were prompt, polite and very knowledgeable. Aplus*****

Rich T.

After being a loyal Apollo customer for over 20 years it is time for a change. A furnace that Apollo installed stopped working. They were more interested in deer hunting than helping get my heat back up and running. They certainly did not stand behind their product or stick up for their customer. We are now working with another dealer that values their customers.

Scott M.

Prompt service, very professional technicians, installed a new air exchanger for 60% of the price of 2 other bids. They even went out of their way to repair AND paint the wall where the controller was installed.

LAURA Y.

Had water dripping out my AC unit in a weird place. Apollo repair person came out and honed in on the problem within two minutes. He pulled off a connector to the drain line that was full of sediment keeping the unit from draining properly. He rinsed the part out in the sink, screwed it back in and voila! $239 dollars spent. Shame on me for not inquiring what the trip charge is ($149 just to say hello). $90 for him to rinse the gunk out of a plastic piece and screw it back in left me feeling screwed. Won't be calling them again.

Bruce C.

This is the second year we have had a service contract with Apollo. I have been happy up to this point. They were out to check the AC and found the Capacitor needed to be replaced after the technician checked it. He had removed it, had it in his hand and tested it again. He said it would be best if it was replaced and we would probably save a service call down the line. He put a new one in for $152.00 after my 10% discount. Now mind you he was already out here for the AC check-up and had the capacitor out to check it. I asked to have the old one and he gave it to me. Needless to say I did some checking and I later found the exact same one in North St Paul for $15.00 out the door. I know it didn't cost this guy $15.00 and he made some money off of me. I am pissed that Apollo charged me $152.00 for a part that joe citizen can get for $15.00. I realize they have other costs involved, like keeping parts on hand, but 1,000 %. I called and asked for a partial refund but no luck. I could see them charging me say, $50.00 for the part, but $152.00.... No More Apollo for me. BTW the technician was great !

Colleen D.

I called Apollo to schedule a visit for an air conditioner replacement bid. When I questioned the 159.00 trip charge for the visit the lady on the phone hung up on me! We've used Apollo a couple of times in the past for some furnace repair work but we'll never use them again! There are many other companies in the Twin Cities that do not charge for a bid so going forward we'll use one of them for our furnace/air conditioning business.

M H.

Great company and employees. No complaints. Very neat and courteous installers for our furnace. The sales person was honest and straight forward, didn't try to sell us something we didn't need. Will use them again.

Judith R.

Rated 5 stars because I know that the work that was done is exactly what we requested and it was done efficiently! It also left us with a feeling that we have found someone that we can trust!

Dan W.

I would never use Apollo or recommend them to anyone. They gave me the quote the end of April and we were ready to have them start in June and Tony said that had he known we were going to wait so long he would have increased his bid! 6 weeks is a long time between a quote and starting an install when we had framing and other work to coordinate? Then the guys show up a day or two later than scheduled and take longer than planned. When the weather got hot they disappeared for almost 3 weeks because they had to ""take care of their other customers"" according to Tony. They twisted a gas line that 2 Xcel Energy employees said was a safety issue and it took multiple emails to Tony and finally a not-so-pleasant call from the contractor to get them to repair it. Now the temperature is in the teens and my furnace doesn't work and it has been less than 6 months since the install. The service guys are nice and easy to work with but don't work with Tony - all hat and no cattle, as they say.