Apex Supply Company - Richardson

Ramona L.

Lauri Wells at Apex in Richardson was the sales associate that helped me with my order. She helped me pick out the perfect tub, faucets, shower system and toilet for my bathroom remodel project. She made sure that I purchased all the parts necessary and it made the project go smoothly. My bathrooms were nearly complete and we had an issue today with the toilet install and it was resolved by texting the Apex main phone number with an explanation of our issue. Spenser text us right back and sent us an instruction sheet. We sent Spenser pictures and he ended up calling us to tell us what we needed to do and the problem was solved! I will definitely use Apex again because their customer service is top notch!

Richard S.

We remodeled a bathroom and purchased about $1400 in Kohler products from them. Within a 2 years a faucet had a defect and upon contacting them a replacement part was ordered. It was the wrong part. I showed the part that was needed from a parts breakdown diagram. The representative told me since I had pulled the old part out it would invalidate the warranty and that he did not know about part breakdowns and could not help me.

I contacted Kohler and they informed me the warranty was not invalidated.

Jim R.

I purchased a new Kohler toilet from Apex and had it installed by a third party plumbing company. Since it was guest bath it was not used until 3 days after it was installed. That evening I noticed a puddle of water on the floor so I contacted the plumber who came out that same morning to re-seat the toilet. Before leaving back to work I check the toilet just to make sure that there were no issues and found water again. Fortunately the plumber was still out front. After inspecting the toilet, it turns out that there was a pin whole in the throat of the toilet (a casting defect). I immediately called Apex and was advised that they had another in stock and would replace the bowl assembly under warranty and that I cud just bring the defective bowl back once it was re-installed.

Since this happened over Christmas, I just need to see if Apex will assist with getting Kohler to pay for the re-installation since it was not their fault the bowl was defective.

Kimber M.

At least my fifth trip to this location in a couple of years. We've done two bathrooms and needed a new kitchen faucet. My experience has always been excellent. Today, Clayton was very helpful and quite knowledgeable.

The one star off is because I don't see justification for a 15% restock fee for items that are kept in stock and come back within a few days with original packaging intact.

It does help to know the basics about what you're shopping for, but I've always been pleased with how my questions were answered and how I've been treated.

Cheryl D.

Great selection - poor attitudes. Evidently no one wants your business in this establishment. You sign in to a marker-board when you get there, and then the sales staff is very aloof and irritated to work with you. You need to already know what you want, because the staff I encountered did not want to educate on the options and is more interested in making a layperson feel bad about terminology than in making a sale. FYI, a wall mounted Roman Tub spigot is a "filler" not a "faucet". Evidently Kohler doesn't know that either, because I spent a lot of money elsewhere on a Roman Tub Faucet instead of buying it at APEX after being huffed at for calling it such - still hundreds less than my quote there. I was not shown a variety between brands and was quoted what I am sure was the highest priced option. Not one explanation was given of the options/differences.

Jay W.

Chris helped us find exactly what we were looking for without having to wait and wsit for the show room people who were running very behind. Got it done and loaded in the car. And less expensive than Home Depot.

Keith B.

I'm in the process of refurbishing bathrooms and the kitchen in a rental house. The house was built in 1987 so many of the plumbing fixtures are out of date or nasty. We looked everywhere to find replacement parts that would match the existing decor with no luck until we found Apex Supply. One of their representatives bent over backwards to help us get everything we needed. However, the last piece we needed was a faucet for a Jacuzzi tub. The original installers custom made a faucet but it was completely grodded out. The only replacement we could find was a special order part for $250, yowsa! Then the sales associate told me to hold on and she went rummaging through their old stock and found a surplus faucet that she thought might work. She gave it to me free of charge and said give it a try. Well it worked and saved me $250!!!

Thanks Apex, I'll definitely be back!

E K.

I visited Apex to look for plumbing fixtures and a bathtub. The customer service was excellent. I purchased all of my fixtures and tub from Brenda. She provided options and explained the features. We were very pleased with the service.

Carri N.

The sales person didn't explain very much and seemed to rush me. It wasn't the experience I was hoping for given the prices in this place. The cheapest option for a rain head shower was $1200. Huh??! And don't go without an appt. there were 2 sales people on a Saturday and they work by appt so if you just walk in, you won't get help. Prices aren't posted so you can't really just shop without someone.

Miko S.

I actually found a place that did not want my business. I need 'Kohler' parts - Saturday they said come Monday. Monday they had zero interest in searching for the part number and said go somewhere else. I received a business card from 'Dirrick' - I don't know if this was the actual guy helping or not. For a place that advertises to be Kohler Distributer - you would think they would at least have some interest. I'll never take my business here and will encourage others to go else where.