Apex Supply Company - Richardson

Logan W.

We worked with Apex to procure the fixtures for our shower in our newly renovated master bath. We are happy with the Kohler fixtures that were installed, but Apex is just a supplier, so you're paying extra verse ordering direct from manufacturer for just three things:

1) see the product in person in a showroom
2) receive expert help in product selection
3) ensure you have all the right materials, and get it fixed if you don't

Apex failed on 2/3 of their value propositions to us.

After paying nearly $300 for a simple 24" pipe recommended by Apex, they delivered it missing its cover plate. Worse, it was a poor recommendation to begin with, as two feet was much too long and positioned the rain head too low. As with most construction projects, we didn't realize this until plumbing install day.

Immediately, we called Clayton, our showroom consultant. No answer, so we left a voicemail. We called the next day. Clayton was on vacation, so we talked to a colleague. She "didn't want to mess with his files," so she couldn't help us. Ultimately, we ordered a correctly sized pipe off Amazon for $12. Yes, $12. What's the difference between the $300 pipe and $12 pipe? $288 -- other than that, I couldn't tell ya.

Anyways, no one ever did get back to us. After the project, we tried to return the world's priciest pipe. They wouldn't take it because it was missing the plate that they didn't deliver. Had it not been missing the plate, they would take it for a 25% restock fee.

This place is a scam. Order from the manufacturer or an online retailer that will take a return. Hopefully I ate that $300 so you don't have to.

Asiya Josephine K.

Clayton Turhune has been our associate for various projects and he is AMAZING!!! He's very well engaged with us and our clients. There's been some delays with our choosen products, however Clayton has kept us updated and has gone over and beyond in order to keep our project going. Highly recommend him for your project needs at Apex. Thank you for all your time and dedication to us a both a contractor as well as clients Clayton!!

Roberto M.

Everyone one at this place has always been very helpful especially someone who is a DIYer like myself. Thank you

Phil J.

searched many places for an older faucet cartridge. Apex was my last hope.
The guy behind the parts counter recognized immediately what it was and showed me the replacement in stock.
I can only give 5 stars for their service. Hard to believe that some customers gave a negative review.
Apex are the best in town for plumbing parts.

Ramona L.

Lauri Wells at Apex in Richardson was the sales associate that helped me with my order. She helped me pick out the perfect tub, faucets, shower system and toilet for my bathroom remodel project. She made sure that I purchased all the parts necessary and it made the project go smoothly. My bathrooms were nearly complete and we had an issue today with the toilet install and it was resolved by texting the Apex main phone number with an explanation of our issue. Spenser text us right back and sent us an instruction sheet. We sent Spenser pictures and he ended up calling us to tell us what we needed to do and the problem was solved! I will definitely use Apex again because their customer service is top notch!

Richard S.

We remodeled a bathroom and purchased about $1400 in Kohler products from them. Within a 2 years a faucet had a defect and upon contacting them a replacement part was ordered. It was the wrong part. I showed the part that was needed from a parts breakdown diagram. The representative told me since I had pulled the old part out it would invalidate the warranty and that he did not know about part breakdowns and could not help me.

I contacted Kohler and they informed me the warranty was not invalidated.

Jim R.

I purchased a new Kohler toilet from Apex and had it installed by a third party plumbing company. Since it was guest bath it was not used until 3 days after it was installed. That evening I noticed a puddle of water on the floor so I contacted the plumber who came out that same morning to re-seat the toilet. Before leaving back to work I check the toilet just to make sure that there were no issues and found water again. Fortunately the plumber was still out front. After inspecting the toilet, it turns out that there was a pin whole in the throat of the toilet (a casting defect). I immediately called Apex and was advised that they had another in stock and would replace the bowl assembly under warranty and that I cud just bring the defective bowl back once it was re-installed.

Since this happened over Christmas, I just need to see if Apex will assist with getting Kohler to pay for the re-installation since it was not their fault the bowl was defective.

Kimber M.

At least my fifth trip to this location in a couple of years. We've done two bathrooms and needed a new kitchen faucet. My experience has always been excellent. Today, Clayton was very helpful and quite knowledgeable.

The one star off is because I don't see justification for a 15% restock fee for items that are kept in stock and come back within a few days with original packaging intact.

It does help to know the basics about what you're shopping for, but I've always been pleased with how my questions were answered and how I've been treated.

Cheryl D.

Great selection - poor attitudes. Evidently no one wants your business in this establishment. You sign in to a marker-board when you get there, and then the sales staff is very aloof and irritated to work with you. You need to already know what you want, because the staff I encountered did not want to educate on the options and is more interested in making a layperson feel bad about terminology than in making a sale. FYI, a wall mounted Roman Tub spigot is a "filler" not a "faucet". Evidently Kohler doesn't know that either, because I spent a lot of money elsewhere on a Roman Tub Faucet instead of buying it at APEX after being huffed at for calling it such - still hundreds less than my quote there. I was not shown a variety between brands and was quoted what I am sure was the highest priced option. Not one explanation was given of the options/differences.

Jay W.

Chris helped us find exactly what we were looking for without having to wait and wsit for the show room people who were running very behind. Got it done and loaded in the car. And less expensive than Home Depot.