APC Plumbing

Day F.

The worst plumbing company in both customer service, technical expertise, and overall ethics! They are COMPLETELY unprofessional and DO NOT care about the homeowners. The tech that came out to my house to look at my water softener, looked at my unit for all of TWO minutes, determined that the console wasn't working, and proceeded to talk about unprofessional matters such as neighbors for almost an entire hour. Because I didn't want to be abrupt and stand offish, I humored him for as long as I could. He then took quick pictures of the unit, wrote up notes stating that it was turned off and in bypass (which I had to do because the unit kept running and it was running up my water bill), asked me who I was voting for in the upcoming presidential election (COMPLETELY UNPROFESSIONAL AND NONE OF HIS BUSINESS), and I guess since he didn't like my answer, told my home warranty company complete lies about my unit, and what he did to determine his diagnosis. When I called this company and supposedly talked to the owner, she kept talking over me, wouldn't let me get my point across, told me that ""it sounds like you just want to argue"" and is basically not overturning their diagnosis. I've heard that these companies are in cahoots with the warranty companies and that they will do everything necessary to NOT try to fix your issue, but this is blatant BAD BUSINESS, and they SHOULD NOT BE in business! I DO NOT RECOMMEND!

Nicole A.

We had a tech named Chris out to our home to repair our shower drain recently, and he was a very professional young man who is an asset to your company-I think! He came in, knew what had to be done and completed it in a few hours. I will Highly use this company again if I ever need to. Thanks guys for a great experience

Bob H.

I write this review after just calling them and to my surprise someone answered. I told them I had filed a complaint with American Home Shield
because they would not call us after 5 calls. We had to buy a new water water heater which would have cost us nothing under the AHS warranty.
The woman that answered the phone today 9/16/20 thanked me for letting her know"" BUT WE DON'T CARE"" stay away from this company.
I gave them one star but they should get no star.

BH

Renee R.

They were sent to my house through American Home Shield, Chris was the plumber sent and he was on time, nice, clean and Knowledgeable He fixed my problems, and double checked to make sure all was good, i would definitely use them again and recommend to family and friends.

Ashley B.

I wish i could give them zero stars. I just had one of the worst experiences of my life with this company. Although I have no complaints about the actual service, the person that I had the displeasure of connecting with over the phone was one of the rudest human beings I have ever encountered. She began the call with a major attitude and refused to connect me to my service technician to discuss what was wrong with the property. I was told that I would not be able to speak with my service technician about his visit to our property. What kind of service company doesn't provide you details about the services they provide? It is absolutely ridiculous. It ended in a yelling match between her and I. I just don't understand how someone so rude and horrible could be employed by any company, let alone be the point of contact for a company. Zero stars for such a toxic employee.

Robert K.

Summary
-Great first response customer service wise and expeditiously handled
-Horribly over priced quote
-Shady business tactics and dishonesty

Reviewing the other reviews here I can see why now I am rating this company a 1 star. My water heater supply line busted leaking through the house. My home warranty covers plumbing for pipe bursts and the replacement of water heaters. They dispatched APC plumbing tech Chris to diagnose the problem. He confirmed with me on the phone it was indeed a faulty water supply line, but that he was going to submit it to my home warranty company for the water heater as well since that is also an issue. Fast forward and my home warranty company is not willing to replace the plumbing due to the APC tech not submitting paperwork that states the supply line was the problem. Their records show the water heater is and was the only problem. I was quoted over $600 in ""modifications"" which is the term APC and my home warranty used to cover the pressure valve replacement, replacement of the shut off valve, replacement of the two water supply lines, and the electrical connection. My home warranty company told me that if APC tells them the leak came from the supply line as I said, they will cover that. I receive a call from APC tech Chris who said my home warranty company will most likely not cover the supply line or valve to that supply line because they don't do that and it is almost never covered. I express to Chris multiple times that I had already spoken to the home warranty company and that they had stated the opposite of what he is saying and that all they need from him is to state the water supply line was faulty. He refused to do that. This is even after I told him I kept the water supply line evidence for insurance purposes and even after I told him a second plumber from the mitigation company relocated the existing water heater using extended water supply lines and there is no leak. Oh and the insurance claims inspector also confirmed that it was the water supply line. He refused albeit in a friendly manner. I told him I would not be using his company and here I am writing that this company needs to replace Chris for his stubborn attitude and unwillingness to work with the home warranty company and their customer in an honest manner. Additionally, the mitigation plumber who came out that never heard of APC or knew I was involved in this problem quoted $100 for the same $600 worth of work that Chris from APC quoted.

Lorie R.

The worst company that is nothing a bunch of crooks. They totally overcharge you, especially when you go thru your home warranty for a replacement or repair. They would not install my water heater until, they stated need to replace a water line for $259.00 and water valve for $145.00 and gas line for $75.00 and t & P line for $185.00. Which all those are about $100.00 at home depot, if that. They think we are a bunch of stupid customers and gonna pay them 600.00 what crooks. So no didn't get my water heater, had pay myself...I hate even giving one star. I would never use this company CROOKS....OVER CHARGING PEOPLE ESPECIALLY DURING COVID 19...

Nate P.

APC is a joke. Claimed I deliberately damaged a disposal that jammed (orange peels) and wouldn't replace under homeowner's warranty. Then they offered to install a cheapo replacement for $350. Another person who complained here had their disposal break (replaced by APC) within 2 months and it was never resolved by them. Avoid this company.

H E.

They came out on a Sunday immediately and helped fixed a leak I had near the main water line. I have to say the reviews were not favorable but my experience was very good. It was a bit pricey but it was Sunday and short notice. The work was good and I appreciated the professionalism

Mari R.

We got this plumbing company assigned to us via our Home warranty to repair our water heater. They came out once and pressed the reset button on our water heater and left, we called them again three days later to come out and re diagnose the issue since it kept having to be reset. This would be the second day we take off work to wait for them. A tech showed up and confirmed it needed to be replaced and he would submit the numbers to American Home warranty. we were told we needed to pay 600 dollars on top of what was covered for modifications. After the initial shock we decided to take a cash out option and do the repair with another company and that is when this company stopped answering our request for a breakdown of the charges to be submitted to the Warranty company. The home warranty company is a whole other issue we had to deal with daily, We now have to start the process over with another company because of the lack of information from APC. This issue has been going on for 2 months now. If you are assigned this company for repairs, I would insist on a different one to avoid the same issues we had.