A&P Grease Trappers

Jordan H.

Hired them for plumbing and massive mistakes were made. We paid a high price for poor work and the company didn't seem to care.

Jesal P.

Horrible service! Their employee use bad words on the phone with customers, I would not suggest this kind of people to get service from! I am moving my business somewhere else!

Sharif N.

People including myself often forget to take the time to commend a company for getting it right.

Jimmy & Jared were fast/efficient, knowledgeable, and kind. I look forward to working with your company on additional future projects.

Bob Z.

issues with their service times. Dont like having to pay my staff to come in early, then a and p cant make it. Unfortunately it happens too often. Asked for a small discount, their response was if they had give a discount to every appointment they missed, they couldn't afford it. Tells you something about their commitment.

Anthony R.

Crashed truck on property and refused to pay damages!

Beware! this company also goes under the name ""Ability Septic""! You all should post your experiences on that page as well!

We had Used Ability septic/A&P Grease-trappers for our septic servicing every since we moved to West Chicago, off sewer, in 2015 so when we had an urgent issue with our septic backing up in January 2018, we called Ability who came and partially fixed it (no problems so far they just needed to come back to replace an ejector pump). On their way out their truck crashed into a large ornamental fixture on the side of our driveway ($2000 worth of damage). They didn't stop to check the damage or tell us or anything they just drove right on out. We called them and the driver (Justin, the son of the company owner) claimed to have not noticed that he hit it (a little hard to believe but plausible as it was dark out). He said in any case he would see what he could do to fix the problem.

He didn't do anything.

After not hearing from them for a while we called the office to see if they were still working on it and they (Nicole, the wife of the owner) denied knowing anything about the issue, claimed that we never talked to them about it and were just trying to get them to pay for something that someone else did. She did say however that if we produced evidence, they would file it with their insurance and have someone take care of it. I sent photos of the damage which included their big douly truck tire tracks in the snow inches from the damage (so detailed that you could see the tread pattern) which were time stamped immediately after the incident, the text message thread with the driver immediately after the incident (which included those photos), the call logs which showed several calls to and from their office and the driver immediately after the incident.

The above is a summary of almost 4 months of back and forth. Ability's final response after all that (Paraphrased): ""Go file a police report we are not doing anything""

I cannot describe how infuriating this whole process has been, not because they caused the damage in the first place (Mistakes happen to everyone), or because they were rude on the phone during the process (Let's be honest I was probably pretty rude myself), or even because of the time and money cost of getting this taken care of ourselves (we happen to be pretty well off financially and fixing this incident doesn't strain our budget too much), but what is infuriating is finding out that a local family business, that I would have assumed has good intentions and put a premium on their reputation in the community, would totally sell out a customer whenever they make a mistake that would be as cheap to fix as an insurance deductible and a few man ours of oversight.

Clearly they value a quick buck today over treating the customers right over the long run and I hope that the next time they mess up like this isn't not a family with a tight budget and no means to overcome.

Gary B.

Poor service - had to have other company clean out tank properly - lack of communication.

Andrew J.

I read the bad reviews but still went with them as they were the only ones who could come out for a same day septic pump (on 1/2/17). Office staff was friendly and said there would be an emergency fee--which I expected. Truck showed up in Glenview in a few hours--not bad for same day and being fairly far from West Chicago. Staff was fast, efficient and friendly. They might be under new management since the bad reviews. That was impression I got talking with the guys. I had no issues--they pumped out the tank and everything went smooth.

Tocky T.

Job was estimated, signed the contract, scheduled the work to be done, reconfirmed the date again, took the day off, and thanks to A&P Grease Trappers (a.k.a. Ability Septic and many other names) they were a BIG FAT NO SHOW....

While the office workers are pleasant enough, I can only imagine the amount of work this company is losing due to the unorganized chaotic way they run the office.

The initial reason they provided was gee we don't have you scheduled (even though reconfirmed) to ""oh yeah"" I remember talking to you, to ""I left you a message"" stating we had to get the items needed for the repair to ""Hey we will give you $$ off""....

They totally miss the point... day late and a dollar short..

A&P's Lesson Learned: Do what you say you're going to do and be prepared - DONT inconvenience your customers by having them take the day off for a ""ghost"" appointment, after all they do need to make the money to PAY for your services. Follow the 7 P's - Proper prior planning prevents piss poor performance!

My Lesson Learned: Pay attention to the past reviews, they do have merit,

Ken K.

After rescheduling 6 times due to the office staff telling me that rain was in the forecast, we finally agreed on a date (today). The initial crew was supposed to come out at 7am. That was changed to 9am, then 12pm, then 2pm. A digging machine was dropped off about 2:30 with no manpower to the job. They would be coming later. I finally was contacted by Patrick (the owner) about 4pm who said he was on the way. After telling him I was unhappy with the 8 hour delay, he got extremely rude on the phone and told me that their were plenty of companies out there. He also said I could call Selsors. He said that a crew would be out to pick up the digging machine and hung up on me. This company has been pumping out my tank since I moved into the house 9 years ago. Then they were Jackson & Sons. Somewhere in there, this guy must have bought them out. With service like this, I am surprised that he is still in business.

Gloria E.

Great service, guys came out and pumped out the tank in no time. They also helped me find out why my yard is sinking. When I caklled to scheduled my next appointment the new office manager Melissa helped me get my yard fixed. This is my news yearly septic service company!!!