Anywhere Rooter

Phyllis O.

This was perhaps the worst experience I have had with a plumber. It's been over 3 months and our toilet is still not working! This started out as an emergency fix for a toilet that wouldn't flush. They wouldn't send anyone as an emergency because we had another toilet and it was late on a Friday. So, what was left by a previous worker, was left to fester for 3 days. The first person couldn't get the toilet to work, so had to come back with equipment to clean out the ""crap"". His name was Arthur, and honestly, he was the only reputable person that we dealt with. They give you a time then don't show up for hours later...they must overbooked their employees, so I do not blame the plumber. This was to fix a wall mounted Toto toliet. We were told that the toilet needed to be removed from the wall. After the couple of visits, the problem was finally discovered to be a pump. It took about 2 months for them to order the pump and come back and install. We were lied to so many times that it would be a week, then 2, then 3...on and on till it was over 2 months! Arthut was no longer our plumber. The new plumber assigned, installed and they said they were done, ""I"" had to point out that the toilet was still ""running"". Then they said we needed a new flapper and flush mechanism. Again, we were told a week till it would come in. My husband called a week later and was told the part was ordered. Then a week and a half after that, I called and was told that they had no record of this and that the plumber, George, was suppose to put together a proposal for us to approve. Mind you, they already charged us over $5000 for the pump plus the initial fees and labor! We were told that Kelsey or George would be calling us. Never got a call. After another week and a half, I finally convinced my husband to hire another company. Like I said, the worst experience ever!

Dominic G.

If 0 stars was an option that's what this company deserves. I called for a simple pull up reset at 10 in the morning requesting to schedule a same day service. I was assured I would have a technician at my home to diagnose my issue between 12-4. I cleared my schedule moved around arrangements and headed home to be ready for the technician. I patiently waited for 3 and a half hours before receiving a call at 3:30 stating the technician was running a little late but he would be here within the hour. An hour and a half later with no correspondence, I called back to be told he had ""an emergency"" that took priority over my request. They asked if we could reschedule for the next day. I had already changed my plans and stopped looking for help because I was assured I would be assisted that day. I told them this was unacceptable and I would be calling another company if they couldn't get someone out that evening at the latest. Again they agreed and said they would call when he was on his way. At 7pm they called again and asked to reschedule for tomorrow. Their dodgy dishonest unprofessional practice cost me an entire day of time and money and delayed my repairs unnecessarily. Don't give them your business, they'll tell you what you want to hear to make sure you don't call another company and leave you twiddling your thumbs when a more reputable practice could be fixing the issue and keeping their word.

John P.

Ulysses did a great job replacing both our older water heaters. He is a nice guy and his English is perfect...all around a good experience...He is a very good plumber and technical person.

Ziah O.

The worst plumber I have ever worked with by far.

They have 1.6 stars on BBB

- Don't show up on time
- Broke my toilet
- Overcharged me
- Never fixed the original issue

I basically paid them 600 to make my situation worse for 3 days.

They showed up 4 hours late, were unable to do the work they promised they could do (snake through my floor drain), and overcharged me (100 above the competitor), BROKE MY TOILET, tried to overcharge me AGAIN to pay them 2000 more dollars.

They did offer to replace my toilet, so long as I agreed to pay full price for the over priced work.

Rude founder, TERRIBLE SERVICE, will overcharge you, and will be super rude every step of the way.

Sunshine D.

Almost all reviews between yelp, Facebook and the Better Business Bureau are the same story. They give u a low price, they come in and that low cost method ($125) ""doesn't work"", then they upsell to jetting for $2k, which for me it was now 6:15pm after waiting all day for them to come (an hour and a half late from the end of the 4 hour window). So, after not being able to flush my toilets since morning, I didn't see any other option since it was too late to call anyone else. I was able to negotiate down to $1600. They jetted, which cleared the blockage and then one of the owners came with his camera to scope the line. He explained the roots were growing in the pipe and he would need to repair it for $6 additional but if I signed that moment, he would charge me $5k. I explained I could not commit right away. He sat with me for an hour or two pushing me, offering financing, telling me it will clog again with a few weeks and I need to do this work immediately. I finally said, I'll need 24 hours and I'd like to get another opinion. I called Spartan Plumbing who had excellent reviews. The technician arrived promptly and scoped the line with a camera. He was shocked to see the roots because he said the jetting should have removed them. He said he would charge $1100 for the jetting which would remove the roots and he would guarantee the work for one year. He also said the pipes were not in too bad of shape and likely did not need any repairs for quite some time. I called back Anywhere Rooter and explained what I had heard from Spartan. I asked if he could please redo the jetting to remove the roots. He was not agreeable. I asked him if Spartan jetted and removed the roots, if he would reimburse me because I should not need to pay for the same service twice. NOPE! He would not do anything to assist. I only wish I read the reviews first, because, CLEARLY, this company is a RACKET AND A SCAM. If you want an honest and sincere plumber that stands behind their work, I highly recommend Spartan Plumbing!

Elise I.

Disingenuous business practices and terrible customer service model built to take advantage of customers.

Called Anywhere Rooter due to a clog in the main sewer drain line that was causing sewage from the toilet to back up into the shower in the master bath. The problem was confined to the upstairs plumbing, not affecting main floor at all. Two relatively inexperienced plumbers (less than 7 years experience) were sent out to help. I was charged $125 for the trip fee plus $375 to remove the toilet and run a 100ft drain auger down the line. This $500 payment did not come with any guarantees of clearing the blockage, only that they would try - first red flag. The plumber ran the auger/snake ONE time and gave up - second red flag. He told me he had never seen a blockage that bad, and that he would recommend that we hydrojet the line for an additional $1350. His reasoning was that the 100ft line could not reach the clog and they did not make drain augers with further reach (not true). Any additional runs with the drain auger would cost me more money (and at a higher rate, because it would delay other jobs)- third red flag. I opted instead to have them send someone back with a scope (included in the cost) to show me just how bad it was. The next day a woman came by and allowed me to watch as she scoped the line. We found a soft clog consisting of lots of toilet paper within 20 ft of the toilet. She told me that a drain auger could not possibly clear the line even if someone ran it for 5 hours, and that it could damage my piping. Weird to me that a tool designed to clear toilet clogs is apparently not suited for the job of clearing toilet paper... She again recommended the hydrojet, this time for $200 less ($1150).

I decided to call another plumber who I found with 17 years of experience, who was able to clear the plug within 15 minutes. The blockage was within 20 ft of the toilet. The policy with the new plumber was to run the auger as many times as necessary for one flat fee ($277) until the obstruction was successfully cleared - If unsuccessful, he would not charge me a dime. The work also came with a 30 day warranty.

It seems to me that Anywhere Rooter either does not hire experienced plumbers, or they are telling the plumbers not to even try clearing things just so they can upsell customers in distress. I should note that I was visibly pregnant and my husband was out of town at the time. The technicians were extremely nice, but I still felt very taken advantage of. Multiple scare tactics and lies were told just to sell a more expensive service. In addition, they have you sign the service agreement without actually explaining what you are signing.

The plumbers also got sewage on my rug, which now has to be thrown away, did not wear shoe covers in the house, and damaged the trim in my bathroom with their equipment. Additionally, they used one of my personal towels to wipe any sewage from the floor during their work rather than laying down a tarp as the second plumber did. The towel did nothing, and the grout around the toilet is now stained brown.

I have called at least 6 times in the last 2 weeks since my service hoping to speak to someone who can refund me for damages to the rug and trim at a minimum, and provide other refunds based on the terrible experience. I have explained my situation to multiple different people and have been told multiple times to expect a phone call back to see if the situation can be remedied, but have yet to hear from anyone. At this point it is clear that since they already have my money, they do not intend to work things out in a timely manner, so I am writing this review. I will update this review depending on how it is handled.

Anthony R.

DO NOT USE ANYWHERE ROOTER! Unethical business practices. I agreed to have them perform a job a week after the initial visit. This was canceled the next day because I realized I was being taken advantage of. I agreed to pay the trip fee which is approximately $140 but they are threatening to take me to collections for a canceled contract fee which is 25% of the estimated job. The only work that was done was to provide an estimate and misdiagnose my toilet blockage as requiring a new toilet. This was incorrect. Do not use this company, they employ unethical business practices.

Skip E.

Denver Colorado

Bait and switch scam.
Exact same scenario as a couple other reviews on Yelp.

Toilet not flushing, came out and snaked. Was told the snake would not clear obstruction and brokeoff in drain. Recommended hydro-jet. Videoed and hydro-jetted the drain. Cleared obstruction. Bill went from a few hundred dollars to $2,990,
and we were told 25 foot of cast iron pipe had to be replaced at a cost of $11,000.
I asked for video of problem three times, on the fourth request they told me they do not keep the videos more than 24 hours. After asking more questions they became very defensive. In fact Kevin got rude and obnoxious.

Jdgrpatriot ..

Absolutely awful experience hired them for a rooter they came out and tried to upsell me on $1,600 hydro clean out. The next company said that they would do it for $300. These guys were very pushy and obviously didn't fix the problem at all so I wasted 60 bucks to have them come out

Gunda K.

This company employs friendly good looking sales people to lie, cheat, and take advantage of people who don't know anything about plumbing. They charged my Mom over $900 for not doing anything except schmoozing and gaining her confidence. Then they lied and said she needed over $10,000 worth of pipe repairs.
We had another company come and turns out our pipes are fine!!!