Anywhere Rooter

Alicia G.

BEWARE OF THIS COMPANY

I cannot express how horrible my experience was with this company. It's clear they operate with zero integrity. They have a business model that perpetuates customer abuse.

My renters had an issue with the downstairs toilet. We called them on the weekend to resolve the issue for a great upfront price but as soon as they got there, the scam started. They said they couldn't go through my downstairs toilet so without my permission they went through my upstairs toilet and then said they couldn't reach the clog so that they would need a Hydro jet which costed $1500 and that it required a ""camera supervisor"" to come in and take a look at it to see what was blocking it.

After using the snake and Hydro jet, they said everything was fixed for now and that the so-called ""camera supervisor"" was on their way. Why would the camera supervisor show up after he snaked and Hydro jetted?
My renters waited up until 9pm when he finally showed up. I guess he fiddled around with some things and then called us and said that we would have to replace our entire main pipe but that he can do it for $12,000 but not dig it up the sidewalk , and only half yard?? That's impossible. Why would they need to replace all my pipes if they fixed the issue? They wanted to get it done as soon as possible and said that they needed a deposit ASAP. We asked for the camera feed to see how the pipes looked and he said that he couldn't give it to us. Finally we told them we did not want to replace the pipes and after some back-and-forth, he assured us that the issue they came out for and ended up charging us $2200 for was fixed.

The next day my renters asked when the plumbers will be back to resolve the issue!! Nightmare, $2200 and all these back-and-forth calls with the ""camera supervisor"" assuring that they resolved the issue with the Hydro jet that they insisted that we needed because nothing else would fix it and my renters were wondering when the issue was going to be resolved because they we're still experiencing the issue. So then we had to pay another plumber to come in that day, he Put a camera down The pipes, gave us the camera feed, showing us the blockage, fix the blockage and charge us a very reasonable price. Easy, problem solved!

Avoid this company at all costs! They will rip you off and act in bad faith. And then when you try to resolve it, you get random operators and can never talk to anybody that knows anything. I'm sure they're paying for all these great reviews because there is no way that people are having that many good experiences with them. They are rated F on the Better Business Bureau and have horrible reviews on yelp. All with very similar experiences. PLEASE, PLEASE PLEASE BE AWARE OF THIS COMPANY.

Val D.

Too long to read? This place is horrible!
Where do I start? The need for three visits was entirely my landlord's fault BUT could have been avoided if communication was a little better. Even though I was extremely apologetic, the woman I spoke with was incredibly and unprofessional. I also did not appreciate the fact that I was given a window of 9am-1pm, was called at 1pm and told the plumber would be late. I asked how late but they didn't know. Okay, sh*t happens, I was disappointed but understood. At 4:30, I called to ask if they had an idea when we might see the plumber. I was told they would call the plumber to find out where he was. An hour later (now 5:30pm) I was told he was 30 minutes away. Finally, an hour later, at 6:30 he showed up. When he showed up he asked if we had the new faucet. Apparently my landlord told him she was going to drop it off, she did not. Again, this was not Anywhere Rooter's fault, but had anyone at any point asked if we had the faucet, we could have saved time (my time and the plumber's time) but instead I wasted an entire day waiting. All this could've been forgiven but the conversation I had with the woman at the desk that followed when I rescheduled was unforgivable. I work in customer service so I an hyper aware of how I treat people and can tell you that her tone and language was not justified or excusable.
I thought the plumber was okay UNTIL we noticed that after he ""fixed it"" the water was still leaking under sink AND he didn't fix the other problem of water backing up into my dishwasher so nothing was solved and I have no idea how much they charged my landlord for this hack job. DO NOT use this company.

Lesly O.

beware of this company
they are not up front of their prices
initially signed for a $500 service, i was told i needed the high pressure jetter for $1800!
i wasn't sure, and the guy kept insisting, giving me a discount. but then i changed my mind and said no thank you."" that's when this guy mentioned a 20% cancelation fee!! this is so shady and over charging for a.service you did not even start
he refused to wave the fee, allegedly i gave him verbal authorization

you charged me $805.95 to remove a toilet, and place a line in my drain to fix the problem. after i still declined for you to do the jetter for 1800 you came back and told me you could run this jetter for freee!!!!! for 20 mins. seriously!!!!

worst company ever would give it a 0 if i could!!

i demand a refund, and they refuse

will make sure to never recommend this company to anyone

Trista T.

We called for a plumber to come out for an emergency service. Our shower would not stop running and we had turned off the water to our house while we waited for them to come. When the plumber showed up he said the repair would cost several thousand dollars and take 2 days to complete; one day to cut access into the wall and cap the pipes, and one day to get the parts and repair the shower (even though we had already bought all the parts they said we would need just incase). We felt we didn't have much of a choice since it was a weekend evening and we chose to trust him and have him just make it so we could turn our water on by cutting the access and capping the pipes. We wanted to get some quotes from other plumbers for the rest of the repair, as the amount they quoted us seemed very high.

We contacted several other plumbers who seemed confused by what had happened. We had a master plumber come out to our house to look at it and he was astounded and enraged by what Anywhere Rooter had done. The repair they SHOULD have done was a simple routine repair that took 5 minutes and did not require them to cut an access panel or cap the pipes.

When we contacted Anywhere Rooter about it, they were dismissive and refused to at least provide a plumbing license number of the person that came to our house (which is against the law to refuse) so we don't even know if he was licensed. In hindsight we should have gotten that number up front; lesson learned. I told them I know mistakes can happen and they could make it right by at least refunding the money I paid to have them do work that damaged my home and cost me over $1000 to repair and they refused to even do that. Really, I feel like they should have refunded and repaired the damage they did unnecessarily to my home but instead they yelled at me over the phone, were extremely unprofessional, and denied that they had done anything wrong. They wouldn't even let me talk to the person that did the work.

If you want a licensed professional who holds their employees accountable and works with integrity then do NOT hire Anywhere Rooter.

Alex F.

Everybody makes mistakes and how companies handle mistakes speak to their character. This company is very low character. I had a leaking toilet on a Friday. They came out to fix it and told me it wouldn't leak anymore. There was wetness at the base of the toilet, but I assumed that was just some water that got splashed on there from pulling the toilet. Bad assumption. When I went to use that bathroom the next day, the water had not dried up and there was even more water on the ground. I called back Saturday and despite saying they are 24/7, they couldn't get anyone out until Monday and gave me a four hour window. After they no showed that window, I called back to see what had happened and they didn't really put me on the schedule. So they gave me a 4 hr window the next day. They called a few minutes before that window was set to expire to tell me they would be late which was unacceptable because it was now time to put the children to bed. They gave me another 4 hr window for Wed. Guess what? Minutes before it was set to expire, they called me again and said they were late. I said forget about it, you've already wasted 12 hrs of my life and I just want a refund as they didn't fix the problem. They are now refusing to give me a refund. Dealing with the company has been nothing but a nightmare. Beware!

Crystal E.

DO NOT USE THESE GUYS!!!!! If I could give zero stars, I would. They will try to upsell you on services that you do not need. They do not have the equipment necessary to cut through roots in your sewer line. They will try to sell you a $2000 ""hydrojet"" or worse or a $5000 clean out drain or worse an entire new line. I paid almost $900 for NOTHING and then Go Direct Came the next day and snaked and scoped the line for under $250. Anywhere Rooter are a bunch of con artists that cannot be trusted. Do not let them in your home!

Sabrina A.

SHITTY! Stay away. They put out an add in the local magazine saying they will come out for free, then they charge $125. When I called they said they would only refund it if I gave them a good review. I was waiting for the refund, but nothing! They are disgusting and thieves- Go ANYWHERE ELSE!!

Meredith S.

Absolutely disgusted by this company. The manager was incredibly rude and disrespectful. This company is fraudulent and are scammers. We believe they are operating under another company name- Johnson & Sons, which no longer shows up on Google. We scheduled through them and then someone from Anywhere Rooter showed up. I was price gouged over $1000 extra for a service that should have been $600-$800. I asked for a copy of my camera inspection, and they said I wasn't obligated to receive it bc I didn't pay for it. When I finally received my invoice, the camera inspection was labeled on the invoice. I was told I needed to completely replace all pipes under my house for $14000. I was pressured into making a decision on the spot at 8 pm and Joseph began negotiations to try to get me to sign immediately. I wish I would have read the Yelp reviews while they were still at my house but I didn't even know what company they worked for! When I called to dispute the charge and ask for a partial refund and for my invoice, I was completely disrespected by the manager. She threatened me saying she was recording the call and wouldn't be ""bullied"" by her customer when I simply asked for price relief, my invoice, a write up of the work and the video. She became defensive and called me an ""ex"" customer. NEVER USE THIS COMPANY. Always get second opinions. I'm reporting them to the better business bureau.

Meredith
Littleton, CO

Peter L.

we had Anywhere Rooter out to replace the Dishwasher shutoff vale's as they were stuck open. They shutoff the main water valve to the house and replaced them. When he turned the main back on he informed us it was leaking. he said the a plumber would be out between 4 and 6 pm to fix this and my wife paid a bit over 2100 dollars for both repairs 1350 was to replace main. At 7 pm we hadn't heard from the plumber, so we called the after hours line and were told he was on the way but closer to 9pm. 10:20 pm rolls around and still no call from the plumber, again we call the after hours line, He's on the way but now it's another 30 to 45 minutes. The work done by the first tech was completed and I believe the main was in need of replacement as it was nearly 45 years old. their afterhours contact was professional and courteous. The communication was seriously lacking and there was no reporting of service delays. I will post a follow up review of the Main Valve replacement after it is done. Just beware of any stated service times. Right now they are 1 for 4, not a very good record.

Sasan A.

Beware of Anywhere Plumbing! I called them for a pipe backup, and their technician tried to scam me by saying he hit something and the pipes might be broken. He pushed a $1600 hydro jet service. Instead, I rented a drain cleaner and fixed the issue myself. When I asked for a refund, they refused, claiming they had partially opened the pipe. This company is unprofessional and only out to charge you for basic services. Don't fall for their tricks.