Anytime Heating, Cooling & Plumbing

Angela D.

Update to the business manager response: I have no voicemails and no one from your company has contacted me. On Friday, when I left two messages for Joe, I provided my number. Also, on Saturday, when I spoke to the Emergency line, I provided my correct number. No one has tried to call me and there are no messages. The field supervisor should have been sent to my home for no charge. I paid in August and still had the same issue months later. I shouldn't have been charged. Ask your field supervisor why he removed my batteries. You have proved the point of the other HVAC expert I spoke to regarding these issues. He stated you all intentionally sabotaged the service. Clearly, removing the batteries is proof of that. If I could give zero stars, I would. I'm so frustrated with these people. In August 2023, I contacted Anytime Heating, Cooling & Plumbing for an A/C condensation leak. When the technician arrived, I told him to go to the attic. He said """"I've been doing this for a long time, I've seen this before I don't have to go to the attic"""". He went outside to the unit and claimed I needed 1 lb of refrigerant. What does refrigerant have to do with a condensation leak? I waited months before repairing the drywall and had the drywall repaired in November 2023. Months later in March 2024, I turned the A/C on and a week or two later, the condensation leak reappeared, so clearly the technician in August didn't know what he was doing and hasn't been doing it long enough. By this time, it's now April and I called another HVAC company and they suggested contacting the folks who came in August. I called and spoke to the manager, Joe, about my reoccurring issue. He quickly commented he knew exactly what was causing the problem and would send his """"best"""" technician to insulate my attic and perform a thorough inspection of my units. His """"best"""" technician came with another guy and placed the insulation in my attic then said he would go back to the office and tell Joe the condensation line needed to be """"wrapped"""". While he was at my home, he also removed my thermostat batteries saying they weren't needed. I quickly replied if they're not needed why is it designed with a battery compartment? If the batteries are for backup, then why was my panel blank? He moved some wires and took out my batteries. My thermostat is not hard wired so the batteries should not have been removed. He performed an inspection of my units and told me the capacitor was close to being out of normal range and if I didn't replace it, my unit would shut off. Hindsight, I should not have allowed them to replace it. They came to my home for a condensation leak and they were barely addressing that issue. Now, I've come to realize a capacitor part is roughly $14-30 and they charged $364. Their labor is quite expensive. I didn't hear from them for over a week. After almost a couple of weeks, I called Joe to inquire about """"wrapping"""" my line and he commented he would send someone back out to """"wrap"""" the line. He came and left two or three times because he didn't bring enough. At one point, he dropped litter in front of my home and left it. In addition, he wanted to know the location of my hot water tank. I asked why since the hot water tank was not relevant to resolving the condensation leak. He replied """"it's protocol to take pics of hot water tanks while on a service call"""". I adamantly communicated he would not be taking pics of my hot water tank, his only job was to fix my leak. On Thursday, May 2nd, I arrived home to a very hot house. It was noticeably hot and I quickly realized my A/C was out. I went to the thermostat and the panel was blank. I removed the cover and installed the required batteries. The panel began to display data. Clearly, the batteries did not need to be removed and his """"best"""" technician should have known this. I called Joe twice and he didn't return my call. I contacted the weekend emergency on Saturday. A technician returned my call and said he would speak to Joe and call me back. He did not. During these events, I was communicating with other HVAC experts and each one of them stated back in August the technician should've gone to the attic and initially checked the pan followed by other check points. He didn't do any of it. I'm having another company service my unit and wholeheartedly regret calling and using these people, but more importantly, paying their overinflated prices. After all of this, three visits to my home, my A/C which was working fine just having small leaks is now not working and my drywall needs to be repaired again. They should be the ones paying for the repair of my drywall. As one HVAC expert mentioned, it seems they are either not knowledgeable or they intentionally sabotaged the service. Either way, I wouldn't recommend them. I don't understand how this company is rated highly on Google, but based on my experiences, they are the complete opposite of their reviews.

Shay M.

This review is for the plumbing services we received December 2023. We had someone come to our home December 2023 to fix the garbage disposal and was informed that the disposal was on the low end of quality even though the guy who previously installed it (ALSO from this company) said it was of great quality. We had to get it repaired by the second plumber only for it to STILL LEAK the very next month. I held off on writing this review but I'm so pissed- I'm tired of being taken advantage of. And the plumber started off nice the 1st day, but the next day he came into our home and brought such a negative attitude. He didn't speak upon entering and he didn't even throw away the old faucet just left it on the counter and left...how rude. So we basically got scammed by this company TWICE. Go to Head's Plumbing instead they are amazing!

Jacob J.

Update as of 7/26/23 DO NOT USE THIS COMPANY! Still having ac cooing issues. In the end, I had to find a solution to my continued problem which turned out to be a failing zoning board. This company does not know how to troubleshoot or diagnose a problem. They only seem to fire the parts cannon at it. If you have a clogged filter or dirty coil they can sell you a new unit, but don't expect them to be able to resolve more complicated issues.

V H.

My initial relationship with Anytime started out beautifully. Within a year, it was ruined by a """"complimentary plumbing inspection"""", that ended up costing me over 800.00. My home is under 7 years old, and never had any plumbing issues until this complimentary plumbing inspection. The technicians claimed to have knowledge of tankless water heaters. The technicians (notice that is 'plural') who serviced my expensive unit, failed to follow the procedure necessary for tankless water heaters, which was a simple call to the technical support department of the manufacturer. There is more I could say, but to the consumer looking for a reputable company offering services with YOU in mind and not just your wallet, I say you might want to shop elsewhere. This company is definitely not for you.

Helen S.

We booked a appointment with Anytime Heating Poor customer service. They hung up in my face after trying to scam me out of $60 dollars. The technicians will show up without calling and then try to leave quickly and charge you a fee with out doing any work. This is bad business practice to (not mention this fee over the phone) Their plan is to send you an email explaining all the fees and if you don't see it then is your fault. Bad business you cant just email fees without The customer acknowledging or signing of on it. This is that old read the small print scam. I don't understand why you guys just can't simply give a courtesy call before heading out. but yet your technician called right when he gets in front of my door. But yet you guys call my phone three times harassing me for free money And then hang up in my face. Talk about bad customer service

Rose H.

The A/C system in one of my rentals in Atlanta was not working. I had 3 heating and cooling companies look at the unit. Anytime Heating & Cooling quoted over $800 for a temporary fix which they say may not last at all plus stating that the system must be replaced, and another company quoted over $400 plus replacing the system for $2,200. Joe from J&R came out to service the unit and found it was low on freon. He added 1.25 lb of freon for $143.75 and found the equipment in good condition, with no need for replacement. The A/C is now working and the tenant is happy. The highest quote I got was from Anytime Heating & Cooling and they did not respond to me with the quote for a new system as they had promised. I think either their technician does not know what he is doing or the company policy is to get the most from their customers, I will not use this company again in the future.

Alison C.

Our air conditioning went out this summer and now our heat went out this fall. Anytime came out for both issues and did an excellent job. I could not recommend them more. Stephen Charles and Charlie Battle were our technicians. Both were extremely professional, thorough, and nice. They both were very courteous and wore masks the whole time, which I greatly appreciated. Charlie even climbed in and out under the house in the pouring rain with no complaints. Scheduling service is a breeze, and the people in the office who do the scheduling are also great. When the technician is on their way, you can track their ETA online, which is also very helpful. I can not recommend Anytime more. I know they have my best interest in mind and that they will do a fast and excellent job.

Yeun Jae K.

Great technician who understands the AC system and was able to explain it well to us. It would have been better with technician wearing shoe covers and PPE mask. Also pricing was not explained in detail as there were unexpected costs that we found at the end of service. We ended up paying more than what we originally expected. Thank you

Meghan R.

Fantastic and very thorough service from the moment I called to the completion of our service call by our technician, Elroy. I greatly appreciated the text reminders on my phone a day before and then a picture and text before Elroy arrived on the day of service. I will definitely be calling them again when it comes time to replace our system.

Alden M.

Elroy and Stephen were great to work with and very thorough with their explanation of their recommendations. They were very prompt and professional during their visit. Stephen was also very flexible with rescheduling their follow-up appointment. Would highly recommend!