Anytime Heating, Cooling & Plumbing

ML M.

Fantastic and very thorough service from the moment I called to the completion of our service call by our technician, Elroy. I greatly appreciated the text reminders on my phone a day before and then a picture and text before Elroy arrived on the day of service. I will definitely be calling them again when it comes time to replace our system.

Justin E.

Update to the business manager response: I have no voicemails and no one from your company has contacted me. On Friday, when I left two messages for Joe, I provided my number. Also, on Saturday, when I spoke to the Emergency line, I provided my correct number. No one has tried to call me and there are no messages. The field supervisor should have been sent to my home for no charge. I paid in August and still had the same issue months later. I shouldn't have been charged. Ask your field supervisor why he removed my batteries. You have proved the point of the other HVAC expert I spoke to regarding these issues. He stated you all intentionally sabotaged the service. Clearly, removing the batteries is proof of that. If I could give zero stars, I would. I'm so frustrated with these people. In August 2023, I contacted Anytime Heating, Cooling & Plumbing for an A/C condensation leak. When the technician arrived, I told him to go to the attic. He said """"I've been doing this for a long time, I've seen this before I don't have to go to the attic"""". He went outside to the unit and claimed I needed 1 lb of refrigerant. What does refrigerant have to do with a condensation leak? I waited months before repairing the drywall and had the drywall repaired in November 2023. Months later in March 2024, I turned the A/C on and a week or two later, the condensation leak reappeared, so clearly the technician in August didn't know what he was doing and hasn't been doing it long enough. By this time, it's now April and I called another HVAC company and they suggested contacting the folks who came in August. I called and spoke to the manager, Joe, about my reoccurring issue. He quickly commented he knew exactly what was causing the problem and would send his """"best"""" technician to insulate my attic and perform a thorough inspection of my units. His """"best"""" technician came with another guy and placed the insulation in my attic then said he would go back to the office and tell Joe the condensation line needed to be """"wrapped"""". While he was at my home, he also removed my thermostat batteries saying they weren't needed. I quickly replied if they're not needed why is it designed with a battery compartment? If the batteries are for backup, then why was my panel blank? He moved some wires and took out my batteries. My thermostat is not hard wired so the batteries should not have been removed. He performed an inspection of my units and told me the capacitor was close to being out of normal range and if I didn't replace it, my unit would shut off. Hindsight, I should not have allowed them to replace it. They came to my home for a condensation leak and they were barely addressing that issue. Now, I've come to realize a capacitor part is roughly $14-30 and they charged $364. Their labor is quite expensive. I didn't hear from them for over a week. After almost a couple of weeks, I called Joe to inquire about """"wrapping"""" my line and he commented he would send someone back out to """"wrap"""" the line. He came and left two or three times because he didn't bring enough. At one point, he dropped litter in front of my home and left it. In addition, he wanted to know the location of my hot water tank. I asked why since the hot water tank was not relevant to resolving the condensation leak. He replied """"it's protocol to take pics of hot water tanks while on a service call"""". I adamantly communicated he would not be taking pics of my hot water tank, his only job was to fix my leak. On Thursday, May 2nd, I arrived home to a very hot house. It was noticeably hot and I quickly realized my A/C was out. I went to the thermostat and the panel was blank. I removed the cover and installed the required batteries. The panel began to display data. Clearly, the batteries did not need to be removed and his """"best"""" technician should have known this. I called Joe twice and he didn't return my call. I contacted the weekend emergency on Saturday. A technician returned my call and said he would speak to Joe and call me back. He did not. During these events, I was communicating with other HVAC experts and each one of them stated back in August the technician should've gone to the attic and initially checked the pan followed by other check points. He didn't do any of it. I'm having another company service my unit and wholeheartedly regret calling and using these people, but more importantly, paying their overinflated prices. After all of this, three visits to my home, my A/C which was working fine just having small leaks is now not working and my drywall needs to be repaired again. They should be the ones paying for the repair of my drywall. As one HVAC expert mentioned, it seems they are either not knowledgeable or they intentionally sabotaged the service. Either way, I wouldn't recommend them. I don't understand how this company is rated highly on Google, but based on my experiences, they are the complete opposite of their reviews.

Steve H.

We booked a appointment with Anytime Heating Poor customer service. They hung up in my face after trying to scam me out of $60 dollars. The technicians will show up without calling and then try to leave quickly and charge you a fee with out doing any work. This is bad business practice to (not mention this fee over the phone) Their plan is to send you an email explaining all the fees and if you don't see it then is your fault. Bad business you cant just email fees without The customer acknowledging or signing of on it. This is that old read the small print scam. I don't understand why you guys just can't simply give a courtesy call before heading out. but yet your technician called right when he gets in front of my door. But yet you guys call my phone three times harassing me for free money And then hang up in my face. Talk about bad customer service

Gregg M.

My AC quit working in the middle of June, a season of immense southern heat, Anytime Heating and Cooling was the first responder to my last minute call for help. The outdoor AC unit functioned but the air was not cool. Their guy (i forgot his name) showed up and diagnosed the problem quickly. He said I needed to replace the capacitor for $220 and also charged me a $59 fee for coming out. Don't they usually waive that? A $220 component was about the size of a large mug. That thing costs $220? Oh well, the important thing is that the AC is running again. Electronic delivery of invoice. Paid the guy on the spot with credit card.

Stephanie Y.

The A/C system in one of my rentals in Atlanta was not working. I had 3 heating and cooling companies look at the unit. Anytime Heating & Cooling quoted over $800 for a temporary fix which they say may not last at all plus stating that the system must be replaced, and another company quoted over $400 plus replacing the system for $2,200. Joe from J&R came out to service the unit and found it was low on freon. He added 1.25 lb of freon for $143.75 and found the equipment in good condition, with no need for replacement. The A/C is now working and the tenant is happy. The highest quote I got was from Anytime Heating & Cooling and they did not respond to me with the quote for a new system as they had promised. I think either their technician does not know what he is doing or the company policy is to get the most from their customers, I will not use this company again in the future.

Millicent R.

Great technician who understands the AC system and was able to explain it well to us. It would have been better with technician wearing shoe covers and PPE mask. Also pricing was not explained in detail as there were unexpected costs that we found at the end of service. We ended up paying more than what we originally expected. Thank you

Monica E.

Elroy and Stephen were great to work with and very thorough with their explanation of their recommendations. They were very prompt and professional during their visit. Stephen was also very flexible with rescheduling their follow-up appointment. Would highly recommend!

Soraya T.

The fan in our downstairs HVAC system stopped working. We thought it was the fan motor, but the technician said it was a bad motherboard that was preventing power from going to the fan motor. He installed a new motherboard for $573 ($418 for the part, $55 for service call and $100 for labor). After replacing the motherboard, the fan started working. However, the condenser unit was now not working. He said it was the compressor and it would need to be replaced. It was too late that night to find out the cost of the part, so he told us he would call us in the morning with the prices. Late the next afternoon, Mindi from Anytime Heating and Cooling called to give me the price to do the repair (almost $2,700) and asked me if I would like someone to call me to give me the cost of replacing either the whole outdoor unit and AC coil or replacing the whole system. My husband and I figured that at $2,700 we might be better off replacing the system than fixing it now and having to replace it in a few years anyway. John called and gave me prices ranging from about $4,500 to $6,000 depending what we had done and grade of the system. After speaking with my husband, we had pretty much decided to spend the $6,000 and replace the whole system. However, there was something gnawing at my husband; something did not seem right. The condenser unit was blowing cold air to the outside, even with the thermostat turned to the 'off' position. My father-in-law worked on HVAC systems for many years and is therefore very knowledgeable. My husband spent several hours on the phone with his father troubleshooting the problem, thinking that the technician may have wired the new motherboard incorrectly. My husband found a diagram of the wiring of the motherboard online and everything seemed to be wired correctly. Just when he was about to give up, he noticed a wire nut on the wire leading from the thermostat to the indoor unit that was not there before. He removed the nut and found that it was wired incorrectly. Some wires weren't connected that should have been two wires were connected to each other that shouldn't have been. My husband rewired the connection and our AC is now working fine. We believe that this was done intentionally to make us believe that the condenser unit wasn't working. There was no reason for the technician to touch this particular wire at this location, as it is nowhere near the motherboard he was replacing. We know for a fact that there is no way this wire could have been connected this way prior to the technician working on the system, because our AC wouldn't have ever worked with it being connected that way. My husband spoke to Mindi at Anytime Heating and Cooling on 6/30 and explained all of this to her. He told her we expected to be refunded all of our money with the exception of the cost of the motherboard, which we found out has a wholesale price of $205.54 and a retail price of $320.40, not the $418 we were charged. We chose this business based on previous reviews on on another site. I am writing this review with the hope that someone else does not make the same mistake.

Kristen G.

A problem arose after the initial service, but the tech. came back promptly and solved the issue. The technician was professional, considerate and friendly. Many months later now and no problems with the A/C. Rates were fair.

Orie J.

I called their answering service after 6:00 pm on July 3rd because I came home and my A/C unit had stopped blowing cold air. Chris arrived inside of 30 minutes, diagnosed the problem quickly, and was able to fix it right then. He then stuck around to make sure that the unit was indeed cooling properly, and that everything was working well. I cannot express how thankful I am for his efficient, professional manner and quick response time.