Anytime Heating, Cooling & Plumbing

Alison C.

Our air conditioning went out this summer and now our heat went out this fall. Anytime came out for both issues and did an excellent job. I could not recommend them more. Stephen Charles and Charlie Battle were our technicians. Both were extremely professional, thorough, and nice. They both were very courteous and wore masks the whole time, which I greatly appreciated. Charlie even climbed in and out under the house in the pouring rain with no complaints. Scheduling service is a breeze, and the people in the office who do the scheduling are also great. When the technician is on their way, you can track their ETA online, which is also very helpful. I can not recommend Anytime more. I know they have my best interest in mind and that they will do a fast and excellent job.

Yeun Jae K.

Great technician who understands the AC system and was able to explain it well to us. It would have been better with technician wearing shoe covers and PPE mask. Also pricing was not explained in detail as there were unexpected costs that we found at the end of service. We ended up paying more than what we originally expected. Thank you

Meghan R.

Fantastic and very thorough service from the moment I called to the completion of our service call by our technician, Elroy. I greatly appreciated the text reminders on my phone a day before and then a picture and text before Elroy arrived on the day of service. I will definitely be calling them again when it comes time to replace our system.

Alden M.

Elroy and Stephen were great to work with and very thorough with their explanation of their recommendations. They were very prompt and professional during their visit. Stephen was also very flexible with rescheduling their follow-up appointment. Would highly recommend!

Melody W.

Wish i could give a zero rating. I would strongly urge you NOT TO USE THIS COMPANY. I have cried many nights and questioned WHY ME? You may see some good reviews below, but this company has changed management and you WILL BE SORRY IF YOU USE THEM. Summary: My NEW A/C system WITH Anytime MALFUNCTIONED and FLOODED MY HOME. THEY SAID IT WAS NOT A WARRANTY ISSUE AND REFUSED TO FIX IT. ESTES FOUND IT WAS A WARRANTY ISSUE WITH THE FAN IN THE SYSTEM AND FIXED IT!!!!!! Read more below. I'll keep this short, although I have a 40-page document prepared that was submitted to the state licensure board for negligent practices and I have sought legal counsel. Anytime installed a NEW a/c system in my home. Three weeks later the system LEAKED WATER CAUSING WATER AND ELECTRICAL DAMAGE TO THE ATIC and SECOND LEVEL OF THE HOME!!!!!!! Anytime came out to assess the problem and gave CONFLICTING ACCOUNTS of the reason for the leak. The initial invoice had no charge for the visit. However, after I questioned several aspects of the system functioning and install, a NEW invoice was issued for a $175 charge for the visit to check the leak (three weeks after NEW system install). It was a NIGHTMARE OF A CUSTOMER SERVICE EXPERIENCE WITH OFFICE MANAGER MINDI BARKER. I felt she was just mean!! She stated after further review of the problem they found that the problem was NOT WARRANTY related, and I needed to pay. The invoice (still past due today) states I owe $175 plus late fees, with threats that it will go into collections. The REVISED invoice also notes a recommendation to get a new drain pan. A NEW DRAIN PAN IS CLEARLY ON THE NEW SYSTEM INSTALL WORK ORDER (they didn't do the work they promised). This would be an additional ($265). During the visit for the leak anytime states the water was needed vacuuming out of the lines. However, system was not blowing cool air, and still continued to leak after that. At this point I stopped dealing with ANYTIME heating and cooling. I was EXTREMELY FRUSTRATED!! The system STILL WAS NOT WORKING AND CONTINUED TO LEAK. I sought legal counsel. I had one company refuse to touch the system because they said it was NOT TO CODE and I needed to contact the licensure board and county building inspectors. I finally called ESTES (wonderful) and they came out and stated the following. THE FAN IN THE NEW SYSTEM WAS DEFECTIVE. IT WAS 100% a warranty issue. IT WAS CAUSING SUBSTANTIAL WATER DRAINAGE. They ordered the new part under warranty and changed it!! I am happy that the problem is now fixed. However, I'm still uneasy with the system overall because ANYTIME has shown that they are incompetent in CUSTOMER SERVICE AND TECHNICIAN WORK. Double wammy!! This has been ongoing for three months!! I had to pay for electrical and water damage to my home. My tenant has had to take off work multiple times to be available for A/C work. The electrical bill at the house has been double the normal summer rate due to the faulty fan and the system working extremely hard to not get cool. I still owe ANYTIME $175 to NOT DIAGNOSE A WARRANTY PROBLEM for a newly installed system. MY drain pan still needs to be replaced ($265), which was on the install work order. I WAS ASKED TO CONSIDER TAKING DOWN A PREVIOUS REVIEW, AND I DID. I posted a bad customer service review on YELP, just after the install (but before I knew the system didn't work, because of my dealings with Mindi Barker in the office. The company refused to honor my service plan (DON'T BUY THAT WITH THEM!!) stating I would get 10% off servicing. They refused to honor the plan. After I posted the review on YELP, they decided to refund the service plan at $140, to rectify the problem ($70 less than the actual discount - petty)! THIS REVIEW WILL STAY!!

Doug K.

A problem arose after the initial service, but the tech. came back promptly and solved the issue. The technician was professional, considerate and friendly. Many months later now and no problems with the A/C. Rates were fair.

Karen C.

The fan in our downstairs HVAC system stopped working. We thought it was the fan motor, but the technician said it was a bad motherboard that was preventing power from going to the fan motor. He installed a new motherboard for $573 ($418 for the part, $55 for service call and $100 for labor). After replacing the motherboard, the fan started working. However, the condenser unit was now not working. He said it was the compressor and it would need to be replaced. It was too late that night to find out the cost of the part, so he told us he would call us in the morning with the prices. Late the next afternoon, Mindi from Anytime Heating and Cooling called to give me the price to do the repair (almost $2,700) and asked me if I would like someone to call me to give me the cost of replacing either the whole outdoor unit and AC coil or replacing the whole system. My husband and I figured that at $2,700 we might be better off replacing the system than fixing it now and having to replace it in a few years anyway. John called and gave me prices ranging from about $4,500 to $6,000 depending what we had done and grade of the system. After speaking with my husband, we had pretty much decided to spend the $6,000 and replace the whole system. However, there was something gnawing at my husband; something did not seem right. The condenser unit was blowing cold air to the outside, even with the thermostat turned to the 'off' position. My father-in-law worked on HVAC systems for many years and is therefore very knowledgeable. My husband spent several hours on the phone with his father troubleshooting the problem, thinking that the technician may have wired the new motherboard incorrectly. My husband found a diagram of the wiring of the motherboard online and everything seemed to be wired correctly. Just when he was about to give up, he noticed a wire nut on the wire leading from the thermostat to the indoor unit that was not there before. He removed the nut and found that it was wired incorrectly. Some wires weren't connected that should have been two wires were connected to each other that shouldn't have been. My husband rewired the connection and our AC is now working fine. We believe that this was done intentionally to make us believe that the condenser unit wasn't working. There was no reason for the technician to touch this particular wire at this location, as it is nowhere near the motherboard he was replacing. We know for a fact that there is no way this wire could have been connected this way prior to the technician working on the system, because our AC wouldn't have ever worked with it being connected that way. My husband spoke to Mindi at Anytime Heating and Cooling on 6/30 and explained all of this to her. He told her we expected to be refunded all of our money with the exception of the cost of the motherboard, which we found out has a wholesale price of $205.54 and a retail price of $320.40, not the $418 we were charged. We chose this business based on previous reviews on on another site. I am writing this review with the hope that someone else does not make the same mistake.

Jim K.

Anytime was able to come out on the same day on a hot day when the AC was down. Service rep was friendly and professional.

James F.

my tech person showed up on time, explained what he was going to do. changed the filters to a high grade filter. checked all the wiring. made sure all was working properly. Well mannered, answered all my concerns. I highly recommend Anytime HVAC. I get the same great service on my Air Conditioning units. When my A/C stopped working this past summer a technician came within two hours to do the needed repair.

Air Rick H.

My AC quit working in the middle of June, a season of immense southern heat, Anytime Heating and Cooling was the first responder to my last minute call for help. The outdoor AC unit functioned but the air was not cool. Their guy (i forgot his name) showed up and diagnosed the problem quickly. He said I needed to replace the capacitor for $220 and also charged me a $59 fee for coming out. Don't they usually waive that? A $220 component was about the size of a large mug. That thing costs $220? Oh well, the important thing is that the AC is running again. Electronic delivery of invoice. Paid the guy on the spot with credit card.