Anthony Plumbing, Heating, Cooling & Electric

Rodney A.

Don't buy into the ASAP service agreement we broke down yesterday and they cant get here till Tuesday next week 6 days what the heck add said same day service for buying this membership

Total scam.

We called someone else and was out in 3 hours

Dennis E.

I have been on the ASAP plan for 5 years. I have liked the service I have received regarding HVAC inspection and repairs. However, I have been very dissatisfied with the plu mbing side. The estimated cost for minor issues have very, very high. Last year I needed a flapper valve in a toilet and was quoted $118. This is a $10 part and a 2 minute job and other than the part probably should have been free as a customer service.
This year I had a leaky bathroom faucet and the estimate was almost $200 to replace the 2 washers. I have now cancelled the plumbing portion of the service.

Georgia R.

Came out for a scheduled maintenance check. Technician told me after a half hour that the older air conditioning unit was ""completely flat of freon"" and that the cost to find the leak would be at least $1000... and age of unit meant I should probably replace it. (said the cost of pumping the Freon in to find the leak was at least $500). I made an appointment with their comfort specialist to discuss the $7000 replacement financing..then called another service company for a second opinion. The other company repairman came out and filled the unit with nitrogen (much lower cost) and was unable to find a leak, said there was no reason the unit should be empty. Filled my unit up with Freon and guaranteed it for two years, told me I DID NOT need a new unit. I don't know how their technicians get paid but I do know I will not trust them anymore.

V B.

We had them give us a quote in Jan for a new water heater. They did a great job, and talked us into purchasing a service plan with them. So, we scheduled a routine service (part of the plan) on our heater. They were EXTREMELY thorough, as we had a similar service done by another company the previous year and they barely checked anything, according to my husband. They found some issues with our 20 yr old HVAC system, and since we had been talking about replacing it anyway, we pulled the trigger and had them replace it. They did a great job. My only complaint? It's been 8 days since they installed it and Anthony still haven't attempted to receive our payment. I've called almost everyday to pay and am told that Melissa will call me back to accept payment. I mean, I'm fine with keeping my money, lol! I just don't get why I keep having to chase them to give them my money. Maybe if I leave this on yelp someone at Anthony will call and take my money. :P

Service guys are nice, I haven't seen them much, but my husband says they seem to send the same people each time so there's some comfort in a familiar face.

Kathy K.

Prices are way too high. Sent plumber out to diagnose toilet running issue. Said it was flapper. I didn't want to pay outlandish price for flapper so paid for diagnose visit and got flapper to fix. Guess what? Not the flapper. I didn't think it was but he had insisted. Call them back and the boss berated me for not having them fix in the first place. Why? He misdiagnosed it so he clearly didn't know what he's doing. Guess $300 & to fix a toilet is ok with them but not me. I was forced to pay to have it fixed though. Customer service was horrible. No apology for misdiagnosis and taking up my time again. If they'd done it right and told me the right thing it would have saved me a bunch of running around. Can't recommend this overpriced company.

David L.

Our ac unit shot craps in the hottest month of the summer. They scheduled a day to replace the unit and in the interim they installed a temporary unit at no additional charge so we wouldn't bake like potatoes. That's going above and beyond in my book. We went ahead and replaced the heater as well since it didn't have a long future ahead of itself. Come to find out the previous installer didn't have its location up to code. They put two vents in the wall and it passed inspection with flying colors. I didn't find the price of the entire job excessive. They're probably not the cheapest, but you get what you pay for and we got professional, courteous, attentive, high quality service, not to mention top of the line ac/heater units. Best wishes to them and keep up the great work.

Leesa G.

We called and had service scheduled for a Saturday morning, they came on time. Two technicians came. We told them the problems we were having, the techs looked over our problems quoted us a price. We were very impressed with the service, they did not try to nickel and dime us like past companies. Very nice and respectful technicians and customer service representatives. We would recommend this company in the future and if the need arises again for us we will use them.

Tiff K.

My water heater broke so I called Anthony's as their stickers were on the unit. It was after hours but 2 techs showed up about an hour later. Water was running out of my water heater so they shut off just the hot water line and turned off the gas. That was worth the $89 trip fee for me. However they quoted me a replacement WH and labor at $1400. I asked for a cheaper model but that's the only one he would quote. $600 for the water heater and $800 labor to install. I went to Lowe's the next morning and got both water heater and install for $800 and that includes purchasing an extended labor warranty. I immediately cancelled Anthony's. Sorry Anthony's, it's your choice to have company vans plastered with your techs photos and all the other ""overhead"" you feel is necessary (but isn't) to set yourself apart from the rest.

I give them 3 stars simply because their techs are always for nice and courteous. It's not their fault their company gauges people on labor.

Josh F.

Cost to repair furnace with parts seemed very expensive, around $1800.

After research and online shopping, I saved over $1200 making the repair myself.

They were professional and courteous, however I can't pay that much more for markup on parts.

I also felt they were pushing every service/warranty/option they could think of during the service call. If I call for repair, just diagnosis the issue and give me details to repair. I don't need to hear about everything under the sun offered by your company.

Anne S.

Our sump pump broke on thanksgiving night around midnight. They were at our house and had it replaced within an hour. Great service and our tech was amazing! Hope we don't need service again but if we do we will DEFINITELY call them again!