Anthony Plumbing, Heating, Cooling & Electric

Kathleen B.

Adding insult to injury. My furnace stopped working! Had a different company come out. The very first thing this service man did was check the thermostat. He said it was set up for a heating pump, which I don't have. He removed a wire and reset the thermostat. I told him I had Anthony's replace a fan motor and told him how much is was charged he said that was pretty high unless a variable motor was installed. No variable motor found. He said the part would have been $600 and labor! He also said furnaces should last 25 years!

All you folks that give this company five stars why? I may need to contact the Attorney General's office. I'm sure I'm not the only one duped!

John D.

Called for a simple Toilet ring replacement and they wanted over $600 for it

Did it myself these people are ripping people off without grievance or any form of oversight .... BEWARE

Richard M.

The charges for rooting the main drain were excessive. I chose another company to do the job.

Earl C.

Sewer line clearance was requested, they got snake device stuck and couldn't service it. Said I needed my back yard dug up. At cost that was very high. My service line coverage would not cover it because the snake device was still in there. So I was stuck with Anthony PHCE. No longer trust or recommend them.

Mandela D.

The prices are outrageous and I think they are breaking things on purpose. I have a brand new house. All of a sudden all sinks need replaced. I replaced one yesterday. Now the shower is not working. I have heard others say the same thing. I feel so burned. Yesterday I paid 890 bucks to replace a sink head that cost 100 bucks.

Dustin B.

Tech was very courteous, professional, and prompt. However they are EXTREMELY OVERPRICED. I had them out for an AC not working. Total cost to replace the ""dual run assist"" (capacitor) was $707. It took at most 30 minutes to replace, the tech was at my house for an hour total. There is no breakdown for the parts, labor, etc. So a part that costs $30-$40 and an hour of time equals $707. Will not use them again nor recommend them to friends.

Melissa V.

I forgot to include this very important fact...
Once Anthony PHCE received the mold report, Tim West with Anthony PHCE held onto the results for 5 days before providing to us (he first reported the results to us, via telephone, stating that the counts were ""off the charts""). He then emailed us the full report that showed toxic levels in the room that flooded and in an adjoining room (per Nick Fink with Phoenix, only 3 areas were tested per the direction of Tim West at Anthony PHCE). Tim West (Anthony) and Nick Fink (Phoenix Restoration) also told my husband and I, on several occasions, that we were safe staying in our home...contrary to what was stated in the air quality/ mold report.

The ""Owner's"" response to some of my other reviews on other sites made a very random/general comment referencing my review as a ""misrepresentation"" without any further information/details. In addition, they directed me to talk to their insurance company? What???

I later added this addendum, and much like our requests to speak the owner via telephone, this too has gone unanswered:

""Owner"": You said my ""review is a misrepresentation of what happened.""
If you do not immediately remove the words quoted above, I will let a judge determine who is misrepresenting what.
Just so everyone knows who ""Owner"" is, are you:
STEVE BURBRIDGE?
An KC based employee of Anthony?
TurnPoint Services in Kentucky?
OMERS?
BlackArch Partners?
Who are you, ""Owner?""

*I do want to give a shout out to the tech (Matt) that came to fix the leak. He was extremely professional, knowledgeable, an excellent communicator, honest, and empathetic to the situation. Many of the techs we have worked with in the past have also done a great job.

**Our beef is primarily with Anthony PHCE's upper management. We can only describe their behavior as deplorable. In my opinion, their actions and lack of action should be considered criminal (complaints have been filed with regulatory and prosecuting entities). I believe they knowingly endangered the health and safety of my family and pets, and compromised the integrity and value of our home.

Jon A.

With this could be 0.

Their technicians? They can be great. CAN.

How they run their business is absolutely terrible.

When you book an appointment with them. It's for a day. Not a time or even a window.

What this means is they can call you anytime between 7:30am and 5:30 pm and expect YOU THE CLIENT. To be available for them.

This is the most insane terrible service I have ever seen.

And they tell you ""don't change your schedule. We will give you a 30min call"".

Clearly none of them have ever worked before. If you call them up. Plan to be home and available from 7:30am - 6:30pm+ and all they give you is a 30min warning.

Just embarrassing how they operate.

Laura L.

Wish I could do a zero star. Just learned you installed a heater and ac system at my moms home for an ac that was leaking frion. She was so afraid something was broken or going to break that she went ahead and just pulled the trigger! It got installed real quick too! She clearly felt pressured and scared to not do it. It is highly unlikely she needed a full blown unit-but your scare tactic and commissioned tech made sure she ""knew"" she needed a new unit. They were relentless with her. And after the fact she told me she had a new unit installed -I was so confused and immediately responded with there is no way you needed a whole new system. She said I wish I could've talked to you guys about it first. But was afraid so I just got it taken care of.

People & companies that pray and push the elderly to make decisions quickly are nothing but awful in my book. If you have elderly parents warn them about Anthony before it's too late. Or make sure if they are using Anthony that you know or are aware of the service they are doing there.

I've heard awful things about Anthony from so many people but didn't think to say something to mom as I didn't even think this was something on her radar to have done.

Now I wish I would've have every time I heard people talking about the poor sales tactics, commissions and ability to always find something that needs fixed. Upselling at its finest-or shall I say lowest!!!!

So disgusted and disappointed!

Victoria U.

Please DO NOT use this company. We had work done with them that seemed expensive but didn't get a second opinion. Then they came out for routine AC maintenance. The technician spoke only to my fiancé, who does not own the house, and didn't acknowledge me. He then told us that our AC was leaking coolant. He quoted $700 to ""fill it as a bandaid"" OR $600 to search for a leak plus either $3,500 or $4,500 plus labor to fix the coil plus ~$1000 to add more coolant. We had a second opinion out who said ""they're trying to rob you. There's nothing wrong with your AC"". AVOID THEM.