Anthony Plumbing, Heating, Cooling & Electric

Jean G.

While the quality of the work was fine, the COST to replace a simple igniter on my furnace was EXHORBITANT. The price of a new igniter for my furnace typically runs about $100. Anthony charged me $609 to do this work - which took about 15 minutes. That was in addition to a $100 non-emergency service call. So, if you look at it as an hourly fee, they charged me about $1600 per hour for a simple job. Yes, I paid the fee because I had no heat on a cold day. But I would not use this company again. My neighbor also had the a similar experience - ridiculously high price for the service.

Thi G.

Well, I HAD a great experience with this company but I found out that my upstairs is blazing hot while the downstairs is cool. I called today to ask if there's anything they can do to come back out to look at it. I didn't know if it's the dampers or the system. I was told if it's not the system, I would be charged a service fee of $95.

Granted, I am on the maintenance program and they came out for maintenance last month which I was told is when they would adjust the dampers. They also came out last week when my furnace died and charged me a service fee along with a whole new installation. I couldn't tell my upstairs was cold when they left because the whole house was cold.

With this experience, I cannot say I would any longer recommend them to anyone because I felt like they just don't really care and just want to charge instead of trying to see what the problem is that should have been addressed when they were out for maintenance, if that were the case.

I feel they should come out to see the whole house

Jeremy L.

I was charged nearly $2,000 to swap in a new garbage disposal and water pressure regulator. These routine services took the plumber less than 2 hours total to complete and should have been no more than $700 job.

This company will rip you off, if you must deal with them protect yourself and request a free estimate no matter how small and routine your job is, then get another quote from somewhere reasonable.

Zane G.

Can I rate zero stars?

$99 service call fee. Then they wanted an additional $540 to replace two shower cartages. They are $25 parts at Home Depot and take about 30 minutes to install. My on-site property manager, who had never done this before, was able to figure it out in 45 mins with no leaks. I explained to her how the system is put together and she was able to run circles around Anthony. I've had other plumbers in other metro areas charge $130 total for this kind of work. They will overcharge and the appear to proscribe work unnecessary.

I called to complain and they did not comp the service call for such a massively over priced bid. They claimed they have overhead and experience. $540 to do what my never-done-the-work-before-property-manager was able to do in 45 mins?

Do not use!

Cindy L.

I would give them less than 1 star if it was possible. Please don't believe everything they tell you - even when you have it in writing. I signed up for the A.S.A.P. (Anthony Service Agreement Program). They provide a booklet with the member benefits listed - one of which is ""Same-Day Emergency Service"". This is not being honored by their plumbing department. I previously had a problem getting the HVAC department to honor this benefit. I was assured this was an ""oversight by the call service"" and the situation would not occur again. Today (Sunday) when I attempted to get emergency service the plumbing supervisor was the one to confirm they would not be honoring the guarantee of same-day emergency service. He further stated I would be added to the list to call tomorrow (Monday) to schedule the service appointment. When I pressed him regarding the guarantee and insisted that if they were not coming today it needed to be first appointment tomorrow, he stated there was no guarantee I would receive a service call on Monday, as it appeared the schedule was already full. My next stop is the BBB. DON'T USE ANTHONY!

Philip J.

I have paid for the monthly membership for 3 years. They used to be great to work with, but now they could care less about their members. They gladly charge me every month, but it's next to impossible to get an appointment for annual HVAC maintenance (they quoted me 2+ months out to actually use my membership, all the while still paying for it). When I did schedule an appointment in advance, they gave me a full day arrival window of when they would come! They expect you to wait around all day for them to show up. Even the cable company gives me an appointment with a 2-hour arrival window. Don't waste your money or time with Anthony.

Jacqui M.

In my opinion they took advantage of my renter by charging and excessive amount for the work completed. Tried to upsell multiple items having nothing to do with what was requested -- until the bill could have been near $8000. Sink still leaks. Would strongly not recommend.

Jed R.

This is not a knock against the workers at Anthony's who overall were good people. This is a review specifically for the business model and process of the company. I'll keep this as short as possible. They overcharge by 1000%. Regardless of if you are in the Anthony club or not. Once I questioned their bid the day of the job to be completed they knocked off $500 immediately which is a major red flag that I didn't get that from the start. They don't give itemized invoices to break down the price of repair for parts or labor. The workers make commission of the sale which gives them the incentive to Jack up the cost as much as you will agree to. They have the ability to charge as much as they like for material and you will never know. They can overcharge you for labor hours and you will never know. Our job took them 7 hours to complete only because i agreed to let them train a new technician so i was shocked when they finally told me the job was bid for 13.36 hours. In short there is no integrity or transparency to the process. They want as much money from you as possbile. That's is the Anthony's way. You need to acquire as many bids as possible before agreeing to an Anthony's bid in order to see what an actual honest bid looks like. Don't give them the keys to your bank account.

Andrew P.

Had them come over to snake a drain bathtub was backed up they wanted time charge me 800 to run sun machine to clean it out and then feed to take the toilet off to snake the drain. Total bill was $1999 And all I wanted was my drain snaked. I didn't do it told them I would call them back out but found a solution in the meantime. It cost me $50 for the tools I needed and I did it myself

Katie B.

Editing as I received a call shortly after my previous review resolving the situation. Very much appreciated