Andrew e hall & sons

Lisa R.

Amazing service and response time. I had an urgent plumbing issue and the plumber that came onsite was extremely thorough and took care of everything very efficiently once the problem was identified. Extremely nice to work with as well from the admin contact to the onsite service help!

Ashley H.

Andrew Hall has been an absolute Godsend! We had urgent plumbing work after purchasing a home and needed emergency work when a contractor uncovered additional issues, and Andrew Hall did an amazing job on very short notice. Their rates are fair, and their technicians offered cost-saving alternatives where work could be done in a different - and less expensive - way than our inspector had flagged. Andrew Hall does so many different kids of work from plumbing and septic to HVAC and drywall. They are now our go-to contractor!

Alex S.

After having a very good experience with their plumbing repair services, we reached out to them when we had an issue with the furnace. They spent almost three hours and still didn't fix it. However, they wanted to charge us for all this time and a temporary part. Once they would receive a new part, we would have to pay again for the new part and the time installing it. Once we pushed back for these unfair charges, they decided to reduce the time to be charged for. However, they increase an hourly rate. Not professional at all. Obviously, they are lacking experience in fixing furnaces and are unfair in charging for their services. We will not use them again.

Jon H.

I was very disappointed in this company and will not be calling them again! Like other reviews I have read, the major disappointment was the ridiculous price when I received my bill. They came out to look at our AC unit that was not working. The guy immediately put two pounds of gas in the unit. Only after they put the gas in the unit, did he tell me that this probably won't do anything and we'd have to replace the unit altogether. The gas would just get the AC back up and running for a bit, but the unit was essentially done. He actually told me the unit could stop working as soon as a day later. This was aggravating because i never would have wasted the $80 just to get the AC running for a couple days. If this was the worst of it, I would have just sucked it up and paid. When I asked the guy what payment methods they accept, he said don't worry, they'll send you a bill. A few days later, we received the bill for $80 in useless gas (as we had the unit replaced two days later using a much more reputable company) PLUS $150 in 'labor'. The guys were here for 10 minutes and they had the nerve to jack me for $150 in work that wasn't even going to fix my unit. I will never use this company again, and I urge anyone who is considering it to get a quote ahead of time and ensure that they don't do ANY work until you know how much it will cost you. These guys didn't ask what I wanted to do prior to doing it, they just did the work and only then did they tell me how much it would cost. I assumed they were testing the unit to identify the problem and turns out they were actually doing the work.

I don't want to be completely negative here, so I will also list the few positives. The technician that came to my house was very friendly and seemed to know his stuff. They were also punctual and their availability was great. They were able to come the same day that I called. Looking back, however, this may be a sign that they're not very busy. Perhaps this is due to the ridiculous price they charged me to essentially put a band-aid on my AC unit. It just sucks because I wanted to support a local business and ended up getting screwed and going to a more commercial business who had the whole unit replaced within two days and that included a FREE estimate where the technician met with us for over an hour to go over the issue and our options.

Lori H.

I wish I had read the reviews before calling Andrew Hall & Sons. I had a simple leaky faucet in my kitchen. They came to install a new cartridge which fixed the leak but the handle was left very loose. I asked them about it before they left and they said it was as tight as they could get it and it wouldn't cause a problem. Fast forward less than 2 months later and the water is either staying hot or staying cold no matter how I turn the jiggly handle. I called the office and they said they could send someone out but they wouldn't guarantee that I wouldn't have to pay anything. They did say that I wouldn't have to if it was their error but that I'd have to pay them for coming out if it wasn't related to the cartridge. And I'd still be left with a loose handle. I asked if they could just come out and see if it was related and if it wasnt, if I could just have them leave without being charged and they said no, that I'd still have to pay for them to come out. So they don't stand by their work and I frankly don't trust them to tell me honestly if it was their error. Especially after reading the other reviews. I'm going to find another plumber that I can trust.

Robin W.

Terrible!! Shoddy work caused more problems that they wouldn't fix. Not professional at all. Avoid!!

B R.

I have been a loyal customer for 20 years. Andrew Hall & Sons
and all of his staff are extremely professional and get the job done in a timely manner. They have come out at a moments notice in a snow storm to help me out. I trust them completely. Plumbers aren't ever Cheap as we all know , However Peace of Mind and reliability are worth every Penny

Apple F.

Have been using Andrew Hall for almost two decades. They are reliable, timely and most importantly competent. Problem gets fixed. Not the cheapest, but as they say, you get what you pay for...

N S.

Hiring Andrew E Hall & Son is a crap shoot.
You may get someone who is knowledgeable and professional or you may get someone who is totally clueless.
On several occasions they repaired and installed my propane gas fireplaces. No problem. The last time the men who came didn't know where to start or what to do. They spent a great deal of time reading the fireplace manual!!
They were at my house for 2.5 hours and still did't fix the problem.
Then, of course, I received an outrageous bill.
When I made several attempts to call and discus the bill, I received no response.
We finally had to resolve the dispute in small claims court.
Better to be safe than sorry, call someone else.

Marie C.

Awful. They are overpriced and keep tacking on more money.
Office is rude, workers rude. They also do not guarantee their work.
I called the next morning saying I had the same problem and
they still charged service call to come back and still didn't fix the problem. They had more technicians here than I could count. I live in a house not a palace. They don't know what they are doing and simply don't care. Heed these warnings customers are writing in about and save yourself the grief.