Anderson Priority Service

James K.

Anderson Plumbing is great asset to the Eastern NC community. We have used them numerous times for small to large projects. Office staff including Ben and Michelle? are very accommodating and keep you informed. Our last project Kevin did a great first visit and the installation is exceptionally professional. I cannot recommend them highly enough.
In our area true craftsman are hard to find. Anderson Plumbing has them.

Katherine K.

We would highly recommend Anderson Plumbing & Sewer and will definitely be using them again. Beau came to our house and gave us an estimate for replacing the shower head changed the faucets to a single handle and put in a new plunger in the bathtub. This job was done professionally, with everything he did explained to us so we knew what to expect. Beau cleaned up after himself and left things just as he found them. Like I said we have no reservation of having Anderson Plumbing back out to our place for any future needs

K & K Kubach

Holly L.

We are members of Anderson Plumbing Services and have used them in the past so naturally when we purchased two new faucets for our master bathroom sinks, a new kitchen faucet, and a new showerhead attachment we called them. We had all the parts needed for the job we simply needed them installed. We were told it would take a couple of hours no big deal. Ben the dispatch is very nice and professional as always and he scheduled us for Friday in the morning. Before noon they called and said there was an emergency call and they would be out in the afternoon between 1 and 5. Obviously we understand because what we were having done was not an emergency so of course they should come first. In the afternoon Ben called us and said that the technicians wife was having an emergency needed to go to the hospital and asked if he could come first thing in the morning. Sure no problem emergencies happen and we are not unreasonable. We both had to work on Saturday but my husband went in a little later so they could come first thing in the morning. He waited and around 10am finally had to go in to work. At almost 11am (not exactly first thing in the morning) he called and said he would be there in 30 minutes. He arrived at our home but our teenage daughter was there and she knew exactly what needed to be done and he proceeded to give us an estimate for the work. The estimate he gave was absolutely outrageous. He quoted us $1100. ($1106.09) to be exact for the installation of these items. This is with the ""member discount""! Are you kidding me?? Even if it took 3 hours (which it wouldn't have since it's a simple installation) that is $366 an hour! When he gave my husband the quote over the phone he told him to get out of our house and that $1100 is highway robbery. The plumber at our house was very nice and stated that he doesn't set the prices, which we understand, but no way will we ever be using them again! We are cancelling our membership immediately and to give us that quote was a slap in the face. We had someone else come and do the job the same day for $350. If you have the money to pay 4x what it should cost for a service then use them. But as repeat customers we never will again. Way overpriced!

Chelsea H.

Drew came out to repair my valve at my water meter. He was extremely responsive, efficient, and knowledgeable. He was friendly and was able to walk me through the process so I understood every step of the repairs. He ensured everything was working prior to leaving. I'm very satisfied with the repairs I received and would definitely use them again. Additionally, I love how they have someone to answer the phone and call ahead prior to arrival.

Chris B.

Anderson Plumbing and Sewer is as good as it gets...even better! When I called them for help with an outside leak, Ben Finger, Customer Service Dispatcher, promptly and politely set up an appt. within 2 days. Eric came out right on time and thoroughly investigated the problem, meanwhile, catching a very critical problem with my water heater extension tank I didn't know I had! Thank you, Eric, you saved me a major disaster! During the entire job process, Ben kept me routinely updated. Thank you, Ben! Eric's knowledge and experience was obvious as he clearly explained what needed to be done to fix the leak. We hit a little snag, but Eric clearly explained the situation and with a minor change in plans, it was quickly resolved. Can't say enough good things about them!

John S.

Stay away! Way over priced, they wanted over $450 to connect a drain under the sink. I had another company come over and they did it in 30 min for $90. This place is a scam

Allyson G.

Same exact scenario as above. The guy was very nice and they are extremely professional but I payed the $41 service call fee and got a quote of $755 to rearrange some plumbing and attached the garbage disposal. We had all the parts already. I got the exact job done by another company in an hour for a quarter of that price. If you can pay it I'm sure they are great but way overpriced in my opinion.

No A.

I'm giving two stars because the gentleman that came out was very nice. We paid for $41.00 for a ""service call"" to receive an estimate of $900 to install a sink and garbage disposal. We had already purchased both the sink and the disposal. He told us it was possibly a two hour job and at most a four hour install.

Beware, In my opinion, this place is a scam to collect service calls and ""membership"" fees.

Elaine E.

We recently used APS for a significant leak in a bathroom ceiling in our house in Atlantic Beach that required us to emergently shut off the water main. We have been fortunate to have not needed a plumber for this house until now. We researched plumbing contractors online and APS consistently came up highly rated on all sites.
Ben answered the phone and was friendly and professional and got us set up with an appt ASAP.
Austin came out and was personable and professional and knowledgeable. He was up front about their very reasonable service call fee then got to work assessing the problem and fixing us up in one hour! All the while being very clear with his explanations throughout the process.
We would certainly recommend and use this company in the future!!
Elaine Elbeery

Clinton V.

I wanted to take a moment to sing the praises of Anderson Plumbing and their fine employees. I own a second home in Beaufort, NC and needed to get a hot water heater replaced during a 2 week timeframe when I was in town. I called the folks at Anderson, explained the situation, and they were very prompt and responsive. Wayne Kittrell came out and surveyed the job, made a few calls and had an estimate for me within minutes. He ordered the water heater and scheduled a date/time to install it. He was here as promised - on time and was very efficient in his work. As it often does, an unexpected ""issue"" presented itself. The previous cut-off valve is leaking, and they were not able to stop the leak today because that would mean putting numerous other homeowners out of water unexpectedly. Knowing our time frame and situation, they made arrangements to return later this week to replace the leaking valve. They have gone above and beyond and given stellar customer service. It's worth noting that I had called another company first. Had someone come out, survey the job and say they'd get me a price. After numerous calls to them and never receiving a return call, I called Anderson. Wish I had called them first - but I know who will be in my speed dial from now on. Cheapest isn't always the best. You get what you pay for.....and I have no problem paying for exceptional customer service, a quality product and the convenience of having it done while I was in town. Well done guys! I will be quick to refer to others to Anderson Plumbing & Sewer.

CC and Sonja Vaughan
Olde Towne Yacht Club
Beaufort, NC