Anderson Plumbing

Mark K.

Really Really Bad experience. These guys are rip offs. I had a leak in my washer connection. My Home warranty said they will cover the cost of fixing the leak but Anderson Plumbing said I would have to pay extra $200 from my pocket just to fix the valves. When I said the warranty company would pay for the leak, I don't want to pay anything from my pocket, he then became very rude and said I wont come to your house if you don't pay me $200. I have even raised the complaint against them with my Home Warranty company.

C M.

Jeremy and Chris came 2 days in a row to fix two leaks. They had to haul in a drill machine because we live in a rocky rural area. They were very professional and kind. Thanks guys for a job well done!

Yong S.

We had Anderson Plumbing make a repair to the connection between our water line and sprinkler line in our front yard. They charged us $400. What we didn't know was that they never turned the water back on the sprinkler line. Great way to stop a leak, just turn the water off! Then when we assumed that something was wrong with our sprinkler system, we called our sprinkler system, who charged us $85 for a service call and told us they would not touch the valve, we needed to call the plumber who turned it off. So we did. That's when they came back and broke the valve off trying to turn it back on. Of course, they'd repair it for $400. When I called to speak with Anderson Plumbing the man was very condescending and angry. It seemed he had a problem speaking with women regarding repairs without being disrespectful. At that point i demanded to speak with the owner, who never called back. We hired another firm to fix the valve that Anderson Plumbing broke. And of course, the repair that Anderson Plumbing made has failed, turns out they used temporary parts from Home Depot. The repair to the repair will be another $400. So, if you have have an extra $1085.00 for a simple repair, call Anderson Plumbing. Otherwise, I'd find a different company.

Rachel L.

Spoke to the person who answered the phone and he was extremely rude and unprofessional.

David S.

This review has to do with a Home Mtce Company (Landmark), this plumbing company, and a rental home I have in Plano TX. The overall complaint I have is what Harold told the Mtce Company about what the plumber found (which will be told below if one wants to read this long complaint), which caused the Mtce company to decline said repair, and left me with no water being turned on to the home, as the plumber left an open water pipe in the master bathtub after trying to replace a mixer cartridge. Details of what took place, follow:

On Fri, Oct 28 around 3PM, the plumber came out to fix a valve in the master tub, as water was just trickling out - it should have been a standard and normal replacement. I was not with the plumber when he looked at the tub valve, as I was busy with other things. After about ten minutes, the plumber came out and said something to the effect that he can't get a piece out of the pipe, that he'll have to call it in to the office, and I told him that I need it fixed and water turned back on by Monday morning, as I have someone coming in to replace the kitchen counter, and he said he would let the people know.

I've just now read (today, Nov 19) what was written on the rcpt that the plumber left, which states: "Master tub mixer cartridge has been damaged and the end of the cartridge is still inside of the valve. Will need to be called in for replacement? (can't read writing of word), with access through the tile. Sent info to office.

After not hearing from anyone, I call the company around 5PM Oct 28 and of course no one is there. I leave a detailed message, asking when is it going to get fixed. I call again Monday Oct 31, around 10AM, leaving another message, but not hearing anything, saying the counter people are here and I need the water on and the tub valve fixed. No word all day from the plumbing company. I call Landmark that afternoon, and the person I spoke with doesn't know anything, but will try to find out.

Tues, Nov 1, I finally get a hold of Harold at Anderson Plumbing, and he told me he spoke to a Jesse at Landmark on Monday, telling Landmark what had taken place, and was waiting on a decision from Landmark as to if Landmark would accept the claim and ask the plumbing company to fix it. So I call Landmark again at 10:15AM and talk to a Heather, and she said that due to Anderson Plumbing saying to Landmark that the cartridge was broken inside the pipe and someone had tried to fix it and it was broken outside of "normal wear and tear" and it had been painted, that Landmark denied my claim to fix it, but of course I could call Anderson Plumbing or any other plumbing company to come out and fix it at my cost. ARGH.

So, I call and talk to Harold again at 12:15PM, and he says it will cost $550 for someone to come out and fix it, since the tile has to be removed to get to the pipe, and says he can fit me in that afternoon, and I said I will call around for other prices. Of course your company can fit me in the schedule for that price.

I call other companies, call Landmark again ('cuz I'm very upset at them - just taking the word of the company and not even asking me about anything, nor even listening to me when I explain that no one tried to "fix" anything - we have had a mtce agreement for years, and if something is broken, we call you to get it fixed - what would be the point for us to try to fix anything, if we have that contract?)

Wed Nov 2, I call Harold back and ask him if he will lower his price, and why did he say what he said about the valve being broken not by normal wear and tear, and he said he, the plumber that was there, and a master plumber all looked at the pics and discussed things, and that is what they concluded - that someone tried to fix it and broke it, and he stands by his plumbers. He can't very well call Landmark back and say well, maybe we made a mistake - maybe it hadn't been fixed before, and I asked why not? No one touched it - it could have just been a defective mixer valve, and then Harold said: "We replace these all the time and this never happens unless it was put in wrong, or someone tried to fix it". And I said see, it might have been like that, or could have broken when the plumber tried to remove it, but because you told Landmark that it wasn't normal wear and tear, they are making me pay for something that I shouldn't have to pay for, and you are charging me an outrageous price to get it fixed now. I asked him to send me the pictures, which to this day, he still hasn't done.

I called Harold one last time Fri, Nov. 18, around 12:00PM, to tell him that I did find another plumbing company to come out and fix it like your company should have done in the first place, and they didn't have to remove any tile or anything - they told me to tell you that you all didn't do a good job, and then you told me, well of course another plumbing company would say that. I told Harold that I wasn't satisfied at the work your company did, for it should have b

Carol A.

I live in Richardson. I have used them for 3 different problems. Big and small. Very professional and work done very well. I thought the pricing was very fair. I was referred to them by a neighbor who was also very happy with their work and I have referred them to friends. Those that have used Anderson gave them high marks. Highly recommend.

David C.

I try to use local small business owners for most work Anderson Plumbing came and replaced a control board and pop-off valve on my gas water heater. About a week later, the pilot went out and wouldn't light back. Call Anderson Plumbing again and gave them model and serial number of water heater. They said they would work on getting parts that day and call me back. I have contacted them daily for over a week (sometimes 2x per day) and have yet to receive a call back. I can only assume they don't want to do the work. They could have avoided this review had they been professional and called to say that! But not telling me ANYTHING is unacceptable. I don't recommend you use Anderson Plumbing of Princeton, TX!

Dave M.

We have used Anderson's 3 times now and have been extremely pleased each time. They just replaced both our hot water heaters and did a great job. We won't use anyone else.

Hannah G.

This company was assigned to me by my home warranty company .. they came out to fix my toilet and instead caused water damage. Now they won't return my call and I have a lot of water damage at my new house. Don't use this company they are a scam.

Angela L.

Did not even come close to meeting the standards that were promised nor was the customer service anything close to good! Wouldn't recommend using them to anyone nor will I be using them in the future.